Customer Service Medical

Katrina Harris

Admissions Clerk

Madison, AL ****6

*******.*.*******@*****.*** - 334-***-****

WORK EXPERIENCE

Co Manager

Books A Million - Madison, AL - October 2013 to May 2015 Responsibilities

Excellent leadership, supervisory, communication and organizational skills. Responsible for overall operation of the store

Provide effective leadership for human and physical resources charged to the store. Operate the store in adherence with all store policies and guidelines. Monitor the quality of customer service throughout the store. Supervise, direct, counsel, and assist all associates. Assist in interviewing, selecting and training associates. Maximize sales and profits, while minimizing controllable expenses. Maintain exceptional community and customer relations. Accomplishments

Started out as a cafe barista With in two months i was promoted to magazine specialist. Three months after that it was merchandising specialist. Soon after that i made co manager. Skills Used

Excellent leadership, supervisory, communication and organizational skills. Proven ability to train, develop, and motivate associates. Proven ability to successfully perform the duties of Café Barista. Preference for working with customers and providing exceptional customer service. Ability to work with deadlines.

Ability to work varied hours, including nights, weekends, and holidays. Admissions Clerk

Troy Regional Medical Center - Troy, AL - 2012 to June 2013

* Handled the registering of Emergency Room patients, while verifying medical insurance and processing information.

* Collected co-payments, registered patients for lab work and radiology, collected daily charts, sorted and copied them and distributed to doctors.

* Interviewed prospective patients to ensure they understood procedures required for admittance. Medical Records Clerk/Administrative Assistant

Mental Health Management Inc - Union Springs, AL - 2003 to 2011 Assembled, verified, typed and filed medical records for easier access by senior medical personnel, while preparing folders and maintaining records of newly admitted patients.

* Performed data entry, completed weekly monthly-reports and handled cash, while completing extensive follow-up procedures concerning underwriting requests for medical records and additional information. Certified Nursing Assistant

Southern Springs Healthcare - Union Springs, AL - 1998 to 2003 Performed numerous healthcare-related duties, including monitoring vital signs and medication, administering bedside and personal care and providing ambulation and personal-hygiene assistance.

* Prepared and maintained records of patient progress and services performed for changes in condition.

* Participated in case reviews and consulted with the team caring for the client to evaluate the client's needs and plan for continuing services.

EDUCATION

Diploma in Medical

Ultimate Medical Academy - Tampa, FL

June 2013

ADDITIONAL INFORMATION

Skills include: Anatomy and Physiology, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Facility Billing, Keyboarding, Word Processing, Medical Practice Management Systems and Life Skills for Success.

* CMS 1500; Medicare Fraud and Abuse Prevention, Detection and Reporting; Uniform Billing (UB)-4 MEDICAL PROFICIENCIES

Anatomy & Physiology ~ Government Payers ~ Medicare & Medicaid ~ TRICARE ~ Elec. Medical Records Third-Party Payers ~ Worker's Compensation ~ Managed Care (HMO, PPO, and POS) ~ Office Management Insurance Claim Processing ~ MEDISOFT Proprietary Software ~ Insurance Billing Procedures ~ Data Entry Typing/Filing Documents ~ Co-Payments and Deductibles ~ Scheduling Appointments ~ Answering Phones ICD-9-CM, HCPCS, CPT ~ Introduction to ICD-10-CM ~ Medical Terminology ~ HIPAA ~ UB-04

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