Medical Office Manager

Maria R. Curcio

H 732-***-**** •C – 347-***-****

QUALIFICATIONS

Experienced manager, proven ability to set effective priorities to meet objectives and goals.

Highly organized, adept in coordinating diverse functions to meet changing demands.

Expert negotiator with superior skills in purchasing, budgeting and cost management.

Excellent leadership abilities to train manage and motivate effective working teams.

Outstanding communication and interpersonal skills.

Fluent in Spanish and Italian.

Skilled in exercising initiative, judgment, problem-solving, and decision-making.

Expert in developing and maintaining effective relationships with medical and administrative staff, patients, and the public.

Superior in delegating authority, responsibility to other staff personnel as deemed necessary to perform their assigned duties

Proven ability to communicate effectively both in writing and verbally.

EMPLOYMENT

MONMOUTH CARDIOLOGY ASSOCIATES; LONG BRANCH, NJ

OFFICE MANAGER 2006-2016

Responsible for overall operations of the medical office. Ensured that the office ran smoothly and proficiently.

Sought ways to save the practice money by running more efficiently and reducing operating costs.

Developed and implemented processes and procedures for the operation of the practice, including executing statistics for ongoing quality assurance.

Responsible for collecting patient co-pays, initiating payment plans, and negotiating with accounts payable for patient advocacy in a confidential manner.

Reduced outstanding balances by 45%, avoiding further collections, and ensuring proper payment process.

Counseled/disciplined personnel as requested, and to perform annual reviews.

Enrolled payroll information biweekly.

Conducted office staff meetings, and in-service training

Monitor and order office supplies

Reviewed daily physicians’ schedules to ensure smooth work flow.

Oversaw office environment to ensure excellent working conditions in the areas of safety, professionalism and delivery of services.

Conducted applicant interviews, and trained and oriented new staff.

Responsible for reconciliation and distribution of petty cash.

Submitted requested data to health care companies for annual HEDIS projects in an ongoing quality assurance initiative.

Summit Medical Group, Summit, NJ 2001-2006

Patient Relations Coordinator

Coordinated and recommended patient care management and quality improvement policies in a profit medical group of 100 physicians.

Liaison between Risk Management and staff for education on HIPAA issues.

Initiated Performance Improvement Committee.

Established data collection system, tracking and documenting patient complaints, identifying and analyzing trends, developing corrective action strategies.

Developed, implemented and conducted quality improvement focus projects.

Conducted American Medical Group Association patient and physician satisfaction studies.

Provided patient relation in-service and conducted physician and staff orientation.

Created mentoring system to assist new staff and promote collegiality.

Long Island College Hospital, Brooklyn, NY 1985-2001

Manager, Logistics, 1999-2001

• Managed the operations of five departments consisting of 50 employees

• Coordinated with clinical/non-clinical departments.

• Prepared and managed budgets and supervised staff.

• Monitored equipment functioning and availability.

• Established recognition and reward programs.

Resource Utilization Manager, 1997-1999

• Liaison between Resource Management Department and clinical departments.

• Monitored cost efficiency and standardization of resources, recommended changes in supplies, services and equipment.

• Established budgetary and inventory control programs, tracked usage levels and vendor compliance with service requirements.

Cardiology Department Manager, 1985-1997

• Procured supplies, capital equipment and contractual services for the division.

Managed Cardiology Private Practice

• Conducted price negotiation, performed bid analysis and contract review.

• Developed operating budgets, monitored expenses, and ensured budgetary compliance.

• Supervised installation of computer applications including hardware and software.

• Developed custom reports for diagnostic and therapeutic cardiology procedures.

• Maintained computer file-server system security, installed upgrades and archiving.

• Recruited and trained staff supervised 11 technical and 7 clerical employees.

• Created job descriptions, in-serviced staff on new/changing equipment and job functions.

• Managed daily activities of Cardiology Department clerical staff.

• Maintained payroll and attendance records.

• Assisted in fund raising activities, special events and promotional activities.

EDUCATION

Medical Technology Institute

Medical Billing and Coding (evenings)

College of Staten Island, Staten Island, New York

Business Management, Business Law and Marketing.

St. Stephen’s High School, Brooklyn, New York

Academic Diploma, Commercial Major

FUND RAISING

Joseph E. Enright Foundation, Summit, NJ 2001-Present

St. Lawrence Church, Lawrence Harbor, NJ 2001-Present

Member, Rosarian Society, Chairman, Special Events 2004-Present

President, Altar Rosary Society 2013-2015

ORGANIZATIONS:

Member, New Jersey Society for Healthcare Consumer Advocacy 2005-2006

References – Upon Request

Contact this candidate