Customer Service Sales

Jennifer A Mercedes

***** ****** ******* **

Cypress, TX 77433

***********@*****.*** Mobile: 201-***-****

Summary:

Ambitious, Motivated, & Analytical Corporate Professional with a proven background in Inventory Management, Procurement/Purchasing, Supply Chain, & Merchandising. Demonstrates excellent written, verbal, and communication skills while improving purchase order efficiency, while motivating and guiding teams.

Education: William Paterson University

Bachelor of Science in Business Marketing, 2005

Areas of expertise include:

•

•Planning

•Procurement

•Purchase Ordering (PO)

•Compliance Regulation

•FDA Regulation

•Policy Documentation

•Vendor Management

•Progressive Purchasing

•ERP Systems

•Business Analytics

•SAGE Pro- ERP

•SAP

Experience:

Sysco, Cypress, TX

Supply Planner/Buyer May 2015- Present

•Work with Suppliers and Sales Marketing to determine inventory levels at the warehouse

•Support item and location service metrics

•Identify key performance items, maintain inventory levels at two percent mark and material availability

•Key contact for Customer Service and Sales for category product availability inquiries

•Responsible for planning and placing multiple orders for three internal warehouse plants

•Manage new product activities pertinent to the timely release for assigned categories

•Stay in constant communication with assigned plants to ensure execution of schedules and service levels

•Maintain and update daily the SAP scheduled orders for assigned plants and categories

•Review forecasts daily and historical sales for future order placement

Academy Sports + Outdoors, Katy, TX November 2013-May 2015

Forecast Analyst/ Demand Planner

•Assists in the creation of demand forecasts based on prior performance and future sales knowledge.

•Maintains demand planning system and software and ensures the correctness of data to support decision making.

•Measures forecast accuracy and identifies opportunities to improve forecasting techniques.

•Reviews data and its impact to overall sales forecast.

•Consult with Sales to obtain input on the forecast and drive consensus.

•Prepare reports and data for monthly Executive Committee meeting, assist with presentations.

•Develops/maintains processes in organization to ensure most effect methods are being used for the creation of forecasts.

Oasis Foods Company, Hillside, NJ June 2012-Dec 2012

Supply Planner/Buyer

•Managed the inventory levels and purchasing requirements of materials and all supply requests from various departments.

•Worked directly with suppliers and brokers to manage consolidation of full or less then container load shipments.

•Planned and placed multiple orders with numerous suppliers and verify shortages and arrival dates.

•Verified ordering calculations and confirmed price differences on orders from standard system costs.

•Coordinate with sales and production to ensure availability of products to meet forecasts and promotional needs.

•Managed and utilized inventory supply and deployment strategies for specific stock keeping units by utilizing statistical tools and planning software to manage appropriate stock levels.

Barnet Products, Englewood Cliffs, NJ April 2006- June 2012

Purchasing Planner/Inventory Analyst

•Prepare purchase orders and forecasts requests for all departments.

•Run a purchase order (PO) tracking report daily to ensure product availability.

•Confer with vendors to obtain product or service information, such as price, availability, and delivery.

•Calculate price breakdowns, discounts, and freight charges prior to generating and processing purchase orders.

•Collaborate extensively with vendors, trucking companies, and warehousing personnel to coordinate the cost-effective and timely expediting of product.

•Validate received merchandise by description and packing list from original purchase order.

•Manage the RTV (Return to Vendor), includes materials tracking, adjusting, and destroying. Run a series of inventory reports on a daily, weekly, and monthly basis and perform detailed analysis of item maintenance.

•Identify 'heavy' and 'low turn' inventory items and maintain communication reports for sales and management.

•Perform inventory adjustments (quality and price variance analysis).

•Work in tandem with entire operations department and maintain flexible attitude supporting all stated objectives.

•Replenish inventory for all locations to avoid shortages for shipping department.

•Review orders to determine product types and quantities required to meet the demands, expedite deliveries of goods for customer service.

•Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action.

Technical Skills:

In- depth knowledge of AS 400, SAP, Oracle RDF, SBT, ABI, and ROSS, MRP/ERP software

Microsoft Office Suites-Excel, Outlook, PowerPoint, and Word

Bilingual: Fluent in Spanish

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