Information Technology

JEFF WINN

**** **** ****** ******* *****, Boise, ID 83714

509-***-**** - actzfc@r.postjobfree.com

QUALIFICATIONS PROFILE

Visionary and versatile Director of Information Technology with more than 15 years of experience providing value and direction within an organization, and delivering simple solutions to complex problems, while delivering excellent customer service across many disciplines and under many challenging conditions.

* Proactively and systematically pursue adding new targeted alliance partners and new business opportunities for business in the geographic areas.

* Maintains information technology strategies by managing staff; researching and implementing technological strategic solutions.

* Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

* Stay abreast of market trends and new products, identifying and investigating growth opportunities for the company.

* Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

* Direct technological research by studying organization goals, strategies, practices, and user projects.

* Excellent interpersonal skills to foster and fortify partnerships with executive stakeholders and other interest holders.

* Strong project management talents; capable of leading teams to complete projects within strict time and budget constraints.

PROFESSIONAL EXPERIENCE

YCBC, [Yakima, WA]

Managing Member, 09/2007 - 02/2016

Developed and supervised in-house and outsourced a set of technology solutions designed to streamline and automate every aspect of managing a growing organization. Managed primary and secondary traffic for multiple domains and user access types (SSH, SASL, SMTP, IMAP, LDAP, Samba, etc.), establishing and maintaining generations of in-house mail + web + network services (Linux).

* Built and implemented sets of services to deliver value, including: MySQL + PHPMyAdmin; Nagios + NRPE; and Amavis + Cyrus + Postfix + Spamassassin.

* Maintained the external global web server and related domain services including backup mail exchange (MX) services, and integrated mobile platform for web domains.

* Significantly reduced time spent acquiring, sorting, and inputting critical financial data, by integrating third party tools to access accounting and online financial resources (QuickBooks Premier).

* Supported user base with routine access to email and other necessary services.

VESTA, [PORTLAND, OR]

Director, Information Technology, 09/2006 - 04/2007

Revitalized the production and infrastructure groups to bring product-focused value to a dynamic and rapidly evolving organization.

* Built a solid foundation for growth, transforming product delivery by aligning efforts cross-functionally across the entire organization.

* Championed strategic and tactical efforts to evolve as an enterprise-class company.

* Managed a 24x7 production staff and environment consisting of a varied mix of platforms, technologies, and locations servicing real time financial transactions worldwide.

* Oversaw technology support of corporate infrastructure including a 600+ seat call center.

Director, Information Services, 05/2006 - 09/2006

Established support culture from less optimal task oriented to service oriented approach and attitude. Successfully achieved corporate mission to bring embattled departments together in a high pressure environment.

* Built bridges between Engineering and Operations groups, improving overall effectiveness and satisfaction for everyone involved, allowing the company to achieve a more efficient and higher quality delivery of both product and service

* Authored first internal Service Level Agreement between IT, IS, Voice Services, and Production Call Center.

* Utilized a customer and people-focused Help Desk, initiating aggressive efforts to centralize support.

* Fostered the personal and professional growth of a staff of eager but less seasoned support personnel.

C-COR, [Beaverton, OR]

IT Director, Business Unit, 07/2005 - 02/2006

Provided local leadership for the Business Unit while embracing established corporate standards and methodologies. Consolidated several Business Unit offices into one centralized location, strengthening local personnel skill sets, and providing solutions to better service unique business unit needs:

* Reorganized local staffing and skills to streamline customer service as a part of overall strategic goals.

* Spearheaded the addition of complementary technology to address outstanding needs, ranging from new product features to improvements in corporate connectivity.

* Managed successful and on-schedule implementation of Oracle 11i, including customized Manufacturing Resource Planning (MRP) process that addressed specific product requirements.

* Maintained public compliance policies, practices, and solutions (Sarbanes/Oxley).

Chief Architect, Information Technology, - 01/2005 - 07/2005

Presented new solutions to expand range of service and responsiveness for customer base. Scrutinized emerging technologies and restructured existing processes, improving the effectiveness of IT for the company as a whole.

* Researched, developed, and championed new technologies to enhance customer access and improve security for the entire organization.

* Simplified communication methodologies to better capture staff knowledge.

* Influenced long-term strategies for global growth and expansion, while maintaining budget and performance requirements.

NCUBE, [Beaverton, OR]

Director, Information Technology, 05/2000 - 01/2005

Restructured existing staff and recruited new talent with a charter of delivering focused benefits tied to corporate needs. Changed department principals from reactive cost center to contributing business partner.

* Invented, developed, and implemented a set of applications utilizing a new approach to enterprise data, constructing a unified information system based on documented process that revolutionized business functions, including: internal and partner communication; knowledge transparency and retention; reporting, including executive dashboards; asset, project accounting, and personnel tracking; internal and external customer service data and incident access; and targeted external communication focused on product ownership and market interest.

* Established a team of committed IT professionals as a service-oriented part of the larger business.

Manager, Computer Resource Group, 12/1996 - 05/2000

Led a team of skilled individuals providing desktop and network support to the enterprise. Managed budgets and contracts, reducing overall costs during a period of rapid expansion.

* Streamlined software and hardware standards, and improved connectivity worldwide.

* Developed department charter, mission statement, and culture to deliver premium service.

* Created a global network utilizing a Wide Area Network (WAN) and Virtual Private Networks (VPNs).

* Implemented databased voice services, eliminating long distance costs for interoffice calling.

* Maintained a staff of 24x7 on-call IT and IS professionals.

Network and Systems Administrator, 05/1995 - 12/1996

Maintained local networks and provided desktop support for a changing organization. Recommended technologies to deliver better performance for disciplines from Finance to Engineering:

* Supervised the resuscitation of an aging and poorly implemented data network.

* Led migration from Novell-based to Windows and Sun Solaris-based server and network solutions.

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