Manager Customer Service

Manuel Gonzales

**** ****** *****, *********, ***** 76018

469-***-**** / **********@***.***

Educator / Business Management / Product Manager / Client Relations

SUMMARY OF QUALIFICATIONS

A bilingual recent university graduate experienced in management, customer relations, sales and training. Proactive in building and leading effective teams and making decisions to maximize both individual and collective good while moving forward to achieve set goals. Known for evaluating each individual and finding and using their strong points; with each individual’s capabilities and knowledge corresponding to each task. Able to quickly master technology, show diplomacy and tact with professionals and non-professionals at all levels, and be flexible and versatile in challenging and high pressure environments. A self-starter eager to take advantage of all opportunities to increase professional skills, and have a positive impact on the success and growth of a company. Key Strengths:

Business / Product Development Client Relations Operations Leadership Skills Communication

Operations Team Building Personnel Management Human Resources Training & Development

Coaching / Mentoring Recruiting / Staffing Goal Setting Problem Solving Quality Control

Interpersonal Skills Planning / Coordinating Organizational Skills Observation Skills

SELECTED ACCOMPLISHMENTS

Maintained weight and balances of fuel quantity on aircraft.

Controlled and maintained any hazardous fuel spills.

Thrive in deadline-driven environments.

Promoted to recruit and train 10+ employees at Apsco.

Managed projects, prepared reports and provided general office skills.

Completed numerous courses and seminars in customer service

Maintained inventory control.

Promoted to sales and management with AGR Incorporated.

Successfully completed each year, building the company sales to $500K.

Poised and competent with demonstrated ability to easily transcend cultural differences.

Maintained inventory control, loss prevention, time management, and performance assessments.

PROFESSIONAL EXPERIENCE

Allied Aviation, Fueling Department – Terminal Supervisor 2004-Present

FWT Incorporated Logistics Manager 2012-2013

Apsco Power Steering Components - Product Line Manager 1995-2004

AGR Incorporated - Department Line Manager 1985-1995

EDUCATION

University of Texas at Arlington - Bachelor of Arts in Sociology,

Minor: Business Management 2009

Allied Aviation: Trained for all Terminal Operations

Apsco: Trained extensively in customer relations

Texas Teachers: 30hrs. FBE, 15hrs. Online Observation, 15hrs. In-Person

Languages: English and Spanish

Contact this candidate