Executive Secretary, Admin Assistant, Accounting, Payroll, Credential
Resume:
Tina Mertz Cell: 256-***-**** – Email: ****.*****.*****@*****.*** Page 1 of 3
*** ********* **. *****, ** 35773
PROFESSIONAL SUMMARY
Greater than 30 year’s experience concentrating over the past 7 years in the Medical Staff Office Administrative setting credentialing Practitioners for membership to the Hospital Medical Staff as well as Provider Enrollment. Highly skilled, professional, communicating with staff, patients, and relevant accrediting and government regulatory agencies. I have numerous years of Office Management, Payroll, Human Resources, Bookkeeping, and Sales experience. Able to function well as an independent worker or as part of a team.
EXPERIENCE
APRIL 2015 TO NOVEMBER 2015 Daniel & Yeager Staffing Huntsville, AL Medical Staff Credentials Coordinator
Facilitator of processing medical staff applications for multiple discipline Physicians and CRNA’s including provider enrollment for insurance for Medicaid/Medicare for various states. Completed Primary Source Verifications with the National Practitioners Data Bank, Sanctions Checks, AMA, Malpractice Verifications, Licensure Verifications, Board Certification, Competency Evaluations, and Peer References. Processed Initial and Reverifications for Internal Credentialing of providers. Managed upon request providers CAQH accounts. Maintained database using MAX program. Used Excel for reports.
OCTOBER 2014 TO MARCH 2015 Crestwood Medical Center Huntsville, AL SEPTEMBER 2008 TO MARCH 2015 HealthSouth Rehabilitation Hospital of North Alabama (Promoted) Huntsville, AL Medical Staff Credentialing Coordinator (at both locations listed above) Facilitated all aspects of leading, coordinating, monitoring, and maintaining the credentialing and re-credentialing process including initial appointment, re-appointment, and expirables for priviling Medical Staff and Advanced Practice Professionals in accordance with the Medical Staff Bylaws to include compliancy with the Joint Commission Standards, CMS, State and Federal regulations.
Successfully completed Tri-annual unannounced surveys, Disease Specific Certification and Bi-annual Disease Specific Re- Certifications with no findings.
Conducted thorough background investigation, researched and completed primary source verification of all components of the application file. Identify issues that required additional investigation and evaluation, validating any discrepancies and ensured appropriate follow-up. Assess potential physician problem areas for credentialing risks; gather and assess information from governmental agencies, e.g., National Practitioner Data Bank; maintain skills for effective retrieval of information. Prepared credentials files that fulfill regulatory, accreditation compliance with the requirements for the Medical Staff and the Advanced Practice Providers as defined within the Medical Staff Bylaws and associated policies and procedures. Provided direct consultative support to applicants and the department staff on the application process, its content and the timeframe for processing credentials files for final approval.
Processed each practitioners privilege request form ensuring compliance with criteria outlined for each specialty. Coordinate and facilitate New Medical Staff Onboarding/Orientation. Created physician “on-call” schedule and maintenance thereof. Notify all departments of revisions. Responds to inquiries from other healthcare organizations, interfaces with internal and external customers on day-to-day credentialing issues as they arise
Accrediting/licensing regulating agencies; provides administrative assistance in organizing Medical Staff committees and status of Medical Staff membership in compliance with bylaws; enters attendance and other pertinent information regarding committee functions into the database; prepares and distributes meeting notices, agendas and minutes; records and transcribes minutes; tracks action items and assignments to completion in concert with Department/Committee Chairs; reviews minutes of various meetings to assist staff in ensuring compliance with departmental rules and regulations, bylaws, policies and procedures.
SEPTEMBER 2008 TO MARCH 2015 HealthSouth Rehabilitation Hospital of North Alabama Huntsville, AL Secretary to the Medical Director and Chief Executive Officer (Dual role working as the Medical Staff Credentialing Coord) Patient Roster, Patient Billing, Travel Arrangements, Expense Reimbursement, Transcribe Dictation, Patient Satisfaction monitoring creating spreadsheets and charts to assist with Performance Improvement tracking and trending, Created Power Points for miscellaneous reports, projects, and Town Hall meetings, etc. Corresponded with the Case Management Department regarding patient calls. Well versed in Medical Terminology.
Additional Duties:
Liaison to Legal and Risk Management ensuring all Policy and Procedures along with HIPPA Regulations were followed. Assisted the Health Information Management (HIM) Department for processing Medical Records, Filing, Analyzing, ensuring signed releases were on hand when copies were requested.
JANUARY 2008 TO SEPTEMBER 2008 HealthSouth Rehabilitation Hospital of North Alabama Huntsville, AL Nursing Admin Secretary plus Payroll Specialist for Nursing Department
Payroll Duties: Maintain payroll for 150 nursing staff members on Attendance Enterprise Payroll System Infotronics. Process all corrections and daily maintenance of time entry. Manage discrepancies consisting of missed punches, Holiday Pay, Paid Time Off requests, Overtime, Shift Differential, and pay changes ensuring no overages are paid. Create reports, track and trend to prevent potential employee theft. Manage personnel actions monitoring for employee evaluations. Preserve all documents for auditing purposes.
Secretarial Duties: Maintain all Physician Orders for the Hospital ensuring originals are on hand with signatures from the medical staff and distributed to appropriate personnel. Ensure all policy and procedure manuals are current and in appropriate departments. Created and distributed Hospital Education Calendar. Guaranteed all necessary documents are easily accessible when requested for survey purposes. Maintain log of grievances and complaints. Coordinated special events, catering, printed materials, etc. Collaborated with departments for special projects and developed forms, posters, PowerPoints, etc.
Additionally – Items created by taking self-initiative for ideas for improvement in the hospital: Created New Patient Orientation Brochure, Sign for Codes –What to do When, Safety Fair - educating staff on the purpose of Credentialing, Impaired Physicians, Unacceptable Behavior. The go to person for Power Points, Form and Poster creations for multiple departments.
EXPERIENCE (CONT.)
Tina Mertz Cell: 256-***-**** – Email: ****.*****.*****@*****.*** Page 2 of . 108 Cornfield Dr. Toney, AL 35773
MARCH 1992 TO JANUARY 2008 University Furniture Gallery Huntsville, AL Office Manager
Accounting: Account Payable/Receivable to include matching all Purchase Orders with Invoices insuring all payables are completed timely. Taxes for Payroll, City, State, Federal and Property. General Ledger and account reconciliation. Balancing daily all monies received, Deposits, Petty Cash, and Check Writing. Yearend closing and balancing. Collections when needed. Utilized QuickBooks Pro for all accounting areas. Process Finance paperwork and receive monies and apply. Implemented program for recouping monies from vendors and trucking. Maintain accurate File Management for Customers and Business (Sales, Orders, Parts, Payables, Receivables, etc.)
Payroll: Calculated commissions for sales people based on overall markup. Processed hourly and salaried payroll. Maintained sales reports for individuals and facility overall utilizing Excel. Ensured all benefits were captured in payroll such as insurance, retirement
(401K), garnishments, etc. Audited time, managed holiday and vacation pay.
Human Resources: Hiring and Firing when needed. Orientation, Training, and Employee Benefits. Advertising for positions when available.
Inventory: Handle all inventory control for multi-million dollar business. Ordered merchandise for the sales floor and inventory. Processed special customized orders for customers. Attended furniture and accessory markets to be current in styles of furniture.
Customer Service: Attended to all customers for customer satisfaction, effective communication, and updates. Skilled with willingness and ability to handle difficult communications both written and verbal with customers as well as vendors. Problem solving skills. Managed all office supply ordering and procurement.
Calendar management and travel coordinator.
Sales: Assisted with Sales and provided backup when needed. Maintained average monthly sales total of $25,000; this was in addition to my full time position.
AUGUST 1995 TO JUNE 1997 The Home Depot Huntsville, AL Special Services Order Expeditor: Handled all orders and all correspondence with vendors and customers. Liaison with installers and customers to ensure satisfaction. Implemented training of the computer system for employees. Responsible for communicating with customers any updates and assisting with reselection if needed. Assisted Special Services Desk with customers and finalizing sales, taking payments, scheduling deliveries and installations.
JANUARY 1990 TO FEBRUARY 1992 Fort Stewart Officer/NCOs Club (club dissolved) contact HR at 912-***-**** Ft. Stewart, Ga Teller: Receive, count, verify all monies for the club, i.e., daily sales, accounts receivable, vending machines, party contracts, Membership, etc. Daily deposits. Maintain minutes of all meetings held in the Officer/NCO club. Ascertain the nature of request from all calls and visitors then directing to appropriate staff.
JANUARY 1989 TO FEBRUARY 1992 Army and Air force Exchange Ft. Stewart, Ga Teller: Banking deposits, petty cash funds, issue change funds, count and verify all monies. Sell travelers checks, money orders, hunting and fishing licenses.
JANUARY 1985 TO AUGUST 1987 Redstone Federal Credit Union Huntsville, AL Teller: Promoted to Loan Originator 1986 / Hired in as a Teller 1985. Handled dealer loan program, i.e., scoring loan applications, pulling cbrs, working directly with customers. Processed Visa/MasterCard applications, assisted with mortgage loans, share certificates, IRAs, Saving Bonds.
JULY 1983 TO JANUARY 1985 Big B Drugs Huntsville, AL Cashier / Ordering / Stocking
MAY 2006 TO DECEMBER 2015 Chef on Call Catering, LLC Huntsville, AL Event Planning, Set Up/Service, Hiring staff and trained (Seasonal)
EDUCATION
1980-1984 – S.R. Butler High School Huntsville, AL Emphasis in business courses
1995 – University of Alabama UAH Huntsville, AL Quick Books Certified
KEY SKILLS
Proficient in Microsoft Suite: Power Point, Excel, Word, Publisher, Outlook Express – Experienced with Email and Calendar Management, Access. Intuit QuickBooks Pro, Nitro, TeamWorks, Oracle, SharePoint
Form Creator, Report & Document Preparation, Records Management, Data Entry, Performance Improvement, Bookkeeping & Payroll, Tracking and Trending, Auditing
Keyboarding, 10 key by touch, multi-function systems, networking, IT troubleshooting, business machine troubleshooter such as fax machines, copiers, etc.
Multi-tasker, Problem Solver, ability to decipher when additional help is needed, Strong Oral and Written Communication Skills, Organization, Time Management, ability to work in a fast paced environment, People Skills Tina Mertz Cell: 256-***-**** – Email: ****.*****.*****@*****.*** Page 3 of 3 108 Cornfield Dr. Toney, AL 35773
REFERENCES
Doug Beverly, Chief Executive Officer
Joy McMinn, Chief Nursing Officer
Sharon Mikell, Human Resources Director
Rick Shannon, Manager
Barbara Winters, Instructor former IC &
Education Nurse
Sherrie Register, Credentials Coordinator
HealthSouth Rehab of North Alabama
HealthSouth Rehab of North Alabama
HealthSouth Rehab of North Alabama
University Furniture Gallery
HealthSouth Rehab – Corporate Office
Daniel & Yeager Locums
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SUMMARY
I pride myself with having a positive, vigorous work ethic along with a team worker mentality, able to interact respectfully with others. Critical thinker and creative problem solving ensuring the job gets done. Extremely organized, detail-oriented with the ability to prioritize a daily workload. Passionate about what I do to earn a living. Inordinately fast learner with ability to adapt to new programs and teach others.
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