Customer Service High School
Resume:
Wilnise Cajuste
***** ** ** *** *****, FL *****
****************@*******.*** / *****************@*****.***
OBJECTIVE: I’m a motivated, confident, and an ambitious college student searching for a
great company that I can grow with and help thrive.
SUMMARY OF QUALIFICATIONS:
x Organized, self motivated, responsible, dedicated, punctual, excels in both team environments and
individually, able to learn processes and procedures quickly and thoroughly.
Experienced with Microsoft Word, Excel, PowerPoint, Internet Explorer, and Windows 7.
Outstanding data entry skills with a typing speed of 30 W.P.M.
Experienced with providing outstanding Customer Services in person and over the phone
Able to take work assignments and complete them quickly and efficiently.
Bilingual Fluent Speaker and Writer in English & Creole.
WORK EXPERIENCE:
Wendy Restaurant Miami, Florida
Cashier, Sales Associate (January2004 March2007)
Responsible for providing great customer service
Responsible for Handling returns and adjustments within the limits empowered in a positive manner
That will build customer loyalty
x Receive payment by cash, check, credit cards, or automatic debits.
x Issue receipts, refunds, credits, or change due to customers.
x Assist customers by providing information and resolving their complaints.
x Establish or identify prices of goods, services or admission, and tabulate bills using calculators,
cash registers, or optical price scanners.
x Greet customers entering establishments.
x Answer customers' questions, and provide information on procedures or policies.
x Sell tickets and other items to customers.
x Process merchandise returns and exchanges.
x Maintain clean and orderly checkout areas and complete other general cleaning duties, such as
mopping floors and emptying trash cans.
x Stock shelves, and mark prices on shelves and items.
Cashier (July 2007 May 2013)
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
x
x
x
x
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using
calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
x
x
x
Answer customers' questions, and provide information on procedures or policies.
Maintain clean and orderly checkout areas and complete other general cleaning duties,
such as mopping floors and emptying trash cans.
DoubleTree Hilton Hotel
Front Desk Coordinator(June 2012 to current)
Greet guests, receive payment by cash, check, credit cards, vouchers, or automatic debits.
x
x
x
x
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using
calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
x
x
x
Answer customers' questions, and provide information on procedures or policies.
Maintain clean and orderly checkout areas and complete other general cleaning duties,
such as mopping floors and emptying trash cans.
ACTIVITIES:
Haitian Society of High School Scholars
References Are Available Upon Request
Dunkin Doughnuts, Miami, Florida
Contact this candidate