Customer Service Supply Chain

ROB FOWLER

Cell: 314-***-**** Email: ***.*********@*****.***

Degreed logistics specialist with solid operational analytics experience. Proficiencies include cost analysis, planning, and budgeting. Strengths include, but are not limited to, decision maker, staff / project management, and a team player. I’m an intelligent, quick learning, proactive professional with an eagerness to learn who is able to communicate with all levels of management and peers.

PROFESSIONAL EXPERIENCE

AEP RIVER OPERATIONS 6/06 – 2/15/16

Budgeting, Planning, and Cost Analyst, 1/15 – 2/15/16

Responsible for complex assignments that have budgetary, strategic, and operational impacts.

Maintain support for commercial operations by providing analytical information to the Sales Group, while prioritizing budgetary compliance.

Subject expert while upgrading proprietary ERP system with IT.

Maintain records, documentation, manuals, and prepare status reports under minimal direction of senior staff.

Margin analysis and costing on various supply chain segments.

Assist in the preparation of the Annual Budget and Operating Plan.

Lead Logistics Supervisor, 4/10 – 9/13 and 3/14 – 6/15

Direct the Logistical efforts as the Team Leader and coordinate efforts with appropriate teams/departments. Ensure department had adequate IT support.

Maximize earnings by concentration on: minimizing non-revenue days, utilizing assets to their fullest potential, and communication with internal/external customers and vendors.

Build and maintain relationships within the Industry supply chain as well as complimentary industries such as trucking and railroad.

Perform annual reviews and evaluations of team members.

Coach and mentor other members of the dispatch group. Customer service driven.

Grain Freight Sales and Logistics Representative, 10/13 – 2/14

Manage weekly grain logistics and schedules, maximizing earnings while meeting contract commitments and efficient fleet utilization.

Communication with farmers and grain elevators in regards to supply chain.

Responsible for decision making, performance feedback, motivation, training, mentoring, team building, communication, and conflict resolution.

Sales and Logistics Coordinator, 6/06 – 3/10

Responsible for dispatching assets for assigned geographic area and ensuring excellent customer service. Provide limited IT support for off shore personnel.

Coordinate supply chain management and logistics to internal and external customers.

Cultivate relationships with customers and vendors.

CENTRAL TRANSPORT 7/04 –5/06

Logistics Specialist

Design specific truck routes for drivers to maximize efficiency and save costs.

Assist in directing the warehouse personnel.

Monitor trucking service times on all inbound/outbound freight to ensure customer satisfaction.

Input 100+ pick-up bills daily and follow up to make sure they are billed correctly.

Order supplies for local office and satellite offices as well as driver use as needed.

Schedule truck line haul drivers at multiple shipping terminals throughout the United States and Canada.

UNITED PARCEL SERVICE 8/00 – 6/04

Area Supervisor

Manage department resources to ensure maximum output, accuracy, and efficiency at all times. Monitor distribution aspects of supply chain as pertaining to area of responsibility.

Ensure that all employees adhere to safety policies and procedures while operating in full compliance with the department, corporate, and OSHA requirements.

Foster a positive, team-oriented work environment focused on employee involvement and advancement.

Train new employees to achieve the standards set by the company.

EDUCATION

UNIVERSITY OF MISSOURI – ST. LOUIS

Bachelor of Science in Business Administration

SOFTWARE SKILLS

Excel (Pivot Tables, VLookup, SumProduct), Microsoft Word, SAP, Epicor, Crystal Reports, Marine Management System.

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