actzee@r.postjobfree.com

Senior project manager with a sixteen year record with Fortune 500 Companies of successful launching, directing and managing of large scale projects planning, scheduling, organizing, and tracking processes, and delivering each project

Professional Experience

1/15 to 2/16 Erie Insurance (Consultant) Erie PA

Position: Project Manager, provided project leadership through full software development cycle and mainframe system decommissioning

Successfully initiated new software development project, valued at $2.4MM, split over two departments with high complexity, and managed the back end project, $1.2MM project

Concurrently managed multiple medium to small sized projects and tickets supporting decommissioning a very large mainframe system, coordinating the implementation with the major program, on time and below budget

Provided mentoring and implemented program for 6 department resources to consolidate all analyst roles into one analyst role

Personally developed lightweight tracking tools to manage ticket and project software development life cycle and created Best Practices document for analyst’s meeting note taking

7/14 to 12/14, 4/12 to 8/12 Foxfire Management (Consultant) Monroeville, PA

Position: Project Manager, provided leadership of the identification and implementation of business process and improvements for association management company

Implemented financial and operational modules on time and on budget, reducing administrative costs by 90+% and reducing processing time by 50%+.

Performed process analyses to identify opportunities to decrease processing time and manual input, implemented changes with latest upgrade

Using historical and demographic data, identified prospects for two associations events, improving attendance 5% and 7% over previous year

8/12 to 6/14 Highmark (Consultant) Pittsburgh, PA

Position: Consultant Sr. Cross Functional Project Manager, Sr. Project Manager - Reporting; providing project leadership of reporting project and the implementation of reporting for an ASP customer

Project: Regulated Performance of Insurance Contract; Reporting and Analytics Infrastructure Implementation, Return on Investment - $150MM+, project size $1.25 MM

Led reporting, analytics, and data warehouse departments, with 7 Vertical business teams to define requirements and implement regulated measures, KPIs and Interventions, reporting, analytics, score carding, and performance management to develop and implement a strategic system that will improve the standard ratings for insurance contract to return $150MM in additional reimbursements

Application Service Provider Customer Implementation: Delivered of All Functional Reporting and Analytic Capabilities to Support 5.5MM members

Successfully cross-functionally managed 21 Highmark senior project managers and 23 client senior project managers to implement 1,300 reports and analytic capabilities across 56 projects and all Highmark domains, on time and on budget, exceeding all functional reporting needs

Reporting ASP stakeholder with Blueprint team to design functional and operational reporting solution for next customer, provided short term improvements for more efficient delivery and longer term goals to improve capabilities, standardize delivery and solidly transition to a formally defined offering

12/11 to 2/12 Dicks Sporting Goods (Consultant) Coraopolis, PA

Position: Consultant Senior Program/Project Manager, provided project leadership for leading sporting goods firm

Successfully moved stalled program of 4 mobile device projects plus a separate project for mobile devices through development to implementation, on time and on budget.

Led multiple internal and vendor project teams in development and implementation of pilot and enterprise mid-sized and small mobile device projects, identifying future project phases and improvements, reducing implementation duration by 25%, and reducing implementation costs by 15%.

Coached developers to self-prioritize and organize work, improving on-time performance and increasing engagement

Managed projects using HP PPM and Microsoft Project

4/10 to 11/11 Giant Eagle (Consultant) Pittsburgh, PA

Position: Project Manager, Vendor Selection Lead, Senior Business Analyst, provided project management, vendor various vendor and solution selections, and business analysis for leading regional grocer

Developed budgets, business cases, and information technology strategy developed functional specifications for each project of Safety program of 23 projects to reduce safety incidents to zero

Developed overall reporting strategy and developed the functional specifications for the enterprise-wide Safety program, including operational reporting, customizable dashboards by role, executive scorecards and decision support tools, and general performance management reporting

Selected for high visibility, executive driven enterprise combined business and IT project to reduce paper and printing costs: completed analysis and recommendation to reduce enterprise-wide hardware and consumables. Recommendation was accepted and implemented

Personal Initiative at Giant Eagle

Established Giant Eagle Business Analysis Practice to standardize B.A. work; created tools, generated guidelines for project initiation through governance, provided training, and developed business analysis performance evaluation tools.

Led the BA team to develop the Highmark business analysis process to standardize the requirements gathering and specifications developments processes.

10/08 to 4/10 Keystone Collections (Consultant) Ligonier, Pa

Position: Consultant; Project Manager, Business Analyst, Business Intelligence Analyst, provided project development leadership for engagement with local tax collection firm

Led internal and customer teams through full SDLC to develop and implement Web-based e-commerce interactive municipal tax filing system project to support 125,000+ filers with online payments, on schedule and on budget

Developed project plan with contingencies based on risk to ensure implementation to meet state requirements for online tax filing

Through collaboration with customer stakeholders developed reporting suite to provide functional, operational and financial reporting on all tax filings

Developed training manual, training curriculum and trained 60 local and 25 distributed customer service employees in using the new system

Recruited 3 new hires for Divium, recruited 7 new hires for client companies

5/08 to 10/08 Utility Service Partners, Inc. (Consultant) Washington PA

Position: Business Analyst, Business Process Analyst, provided operational and reporting system design support to utility warranty line firm

Developed functional specifications and collaborated with development team to implement new accounting, finance, budgeting, and marketing/Customer Relationship Management components of the enterprise-wide solution

Designed and specified new marketing prospect selection and campaign management module, reducing campaign creation and implementation times by 65%+

Developed functional design for planning, forecasting, and budgeting solution, reducing forecasting cycles by ~75% and providing tools for continuously improving forecast accuracy and rapid trend identification

5/06 to 12/07 Northrop Grumman (Direct Contractor) Canonsburg, PA

Position: Business Intelligence Analyst, Business Analyst, provide reporting system functional design and project leadership for reporting components of Application service Provider Steel Systems

Led and implemented reporting system for three largest customers in steel supply chain and outside processing (manufacturing) providing mission critical analysis and operational information

Designed systems for performance, benchmark, and dashboard for enterprise-wide and functional areas, supporting growth from start to $100M in sales in 2 years

Designed and implemented proprietary module vendor management reporting tool for customer that improved vendor performance by 44%+

Trained customer teams in use of business intelligence tools, reports, and performance management tools as well as provided guidance in the creation of in-company reporting practices

Managed projects using Microsoft Project

3/05 to 5/06 Consultant Pittsburgh PA

Position: Provide business intelligence consulting to various small startup

Led information technology team team to design division and research management enterprise information system to support commercial services franchises and corporate office.

Prepared $4 million operating budget derived from work breakdown for cost, scheduling, resource requirements, quality and procurement plans for small services start up

5/03 to 3/05 Information Builders Inc. (Employee) Pittsburgh, PA

Position: Systems Engineer, provide technology support, project leadership and customer relationship management for implementation, installation and design of customer Decision Support, Business Intelligence and Application Service Provider systems.

Worked with customer leadership team to successfully develop and augment system wide business-to-business Application Service Provider systems in support of the leading Steel E-Supply Chain automation service.

Managed executive and management expectations for solution purchases and implementations through collaboration with IBI sales team and customer technical teams

Designed and implemented enterprise-wide business intelligence systems and tools that provide management and executive leadership with critical real-time operational information and analysis.

Successfully planned and led customer upgrades and migrations of company-critical internal operations system

9/98 to 5/03 UPMC Health System, (Employee) Oakland, Pa

Position: Corporate Planner and Market Analyst, Business Intelligence Analyst, support UPMC senior leadership in planning and new business development activities through market, competitor and utilization analysis; research and strategic planning.

●Provided monthly utilization analysis of UMPC owned practices and employed physicians including recommendations for increases in performance and identify negative trends in discharges

●Designed and implemented decision support tools to analyze competition by geography, health system, and service line to support the system-wide strategic planning process,

Association

Project Management Institute, member Pittsburgh Chapter (2014 – present)

Education

University of Maryland University College East Adelphi, Maryland

Master of Science, Electronic Commerce, 3.67 G.P.A.

Community College of Allegheny County Pittsburgh PA

Undergraduate Certification, Web Authoring, 4.0 G.P.A. Graduated with Highest Honors, Dean’s List

Indiana University of Pennsylvania Indiana PA

Bachelor of Science, Double Major, B.A. Communications Media, Political Science, 3.17 G.P.A.

Microsoft Office Excel Certified Expert (MOUS)

Technologies

General

Mainframe, WebFocus

Visual, Basic

DOS

Excel

Database

SQL

Cognos

Information Builders

Visual Basic – Access

Project Management

Clarity

On Line Workbench OWB

Microsoft Project

HP PPM

HP Quality Center

BMC SDE

IBM Rational Doors

Rally

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