Administrative Assistant Customer Service
Resume:
DONNA LEE KARAFILIS
Pittsburgh, PA 15216
actzdi@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Executive Assistant and administrative support professional with over 20 years experience in employee benefits provider organizations. Strengths include exceptional computer skills, customer service, communication, organization, problem solving, electronic file management, scheduling, meeting planning and report preparation. Energetic, proactive, team player able and willing to learn new skills. MS Office Proficiencies: Word, Excel, PowerPoint, Access, Publisher, Outlook.
• Type 65+wpm
• Customer Service
• Proofread
• Communication Skills
• Format Proposals
• Mass Mailings
• Prepare Correspondence
• Marketing Support
• Order/Inventory Supplies
• HIPPA Certified
• Reliable/Dependable
• MS Office Proficiencies, Word, Excel, PowerPoint, Access, Publisher, Outlook
EXPERIENCE
Temporary Assignments –
Express Employment Professionals Nov. 1, 2015 – Nov. 13, 2015
Community College of Allegheny County
Assisted in the Administration Office and
Office of the Dean of the English Department.
Organized the supply room and created an Excel Spreadsheet of the current supplies and the shelf number of each item and the amount of each item on hand at any time. The spreadsheet was created to keep track of current supply numbers and update the spreadsheet when the items were taken, and ordered and received, thereby, always having a sufficient number of items available.
Updated and posted classroom or professor changes on a daily basis when required.
Administrative Assistant to the Captain of Training and Personnel
American Greetings August, 2015 – August, 2015
Assisted in updating store greeting card displays.
Empyrean Group Employment Agency August, 2013 – December, 2014
Temporary Assignment -Allegheny County Jail.
Administrative Assistant to the Captain of Training and Personnel
Filing of documentation into Correctional Officers personnel files and maintained personnel training records in the Administrative Office.
Prepared, organized and filed documents into jail staff personnel files.
Reviewed, proofread and updated jail procedures and policy manual as requested by the Jail’s Warden Typed and formatted the manual into a word document for future updates.
Prepared photographs for new jail employees, Civilians and Correctional Officers and created their identification badges and updated employee data as needed. Deativated access for terminated employees, civilians and Correction Officers.
Prepared reports as requested for a review of employee entry and departure times and location of movement between ACJ areas.
Assisted in organizing materials required for new correctional officers training.
Monitored and verified security clearances through OMS for all individuals prior to their receiving their identification badge for access to the facility and their required areas.
Maintained records, physically and electronically of required training classes and testing for employees, civilians and correctional officers.
Created and prepared the handout booklets, name tags and seating arrangements for the cadet graduation ceremonies and invitations to the dignitaries’.
Created and maintained an excel file for the Warden of all badges made and/or replaced for all personnel.
Novus Staffing
Rice Energy, Inc. January 2, 2013 – January 11, 2013
Receptionist
Processed accounts receivables into system
Volt Employment Services
Administrative Assistant
BNY Mellon – Pittsburgh, PA July 23, 2012 – August 6, 2012
Supported Legal Affairs Department.
Received, printed and logged in department emails.
Maintained log of department emails.
Prepared and copied weekly report for meeting.
Attended and setup conference call and meeting.
Created, organized and filed documents for department attorney.
Administrative Assistant 2004 – 2012
Cowden Associates, Inc. Pittsburgh, PA
Supported the Actuarial /Retirement, Health & Benefits and Investment Advisory departments.
Proofread, formatted, edited correspondence, published articles, outgoing documents, etc.
Scheduled internal meetings using MS Outlook, prepared agendas and copied/assembled meeting materials.
Scheduled, registered and set up web casts, video conferences and meetings.
Maintained department computer drives for client records and professional information files.
Prepared files for off-site storage, maintained file log and requested file retrieval.
Mail merged records for client and vendor mailings.
Researched Internet for industry-based references and special projects.
Assisted in marketing activities including mailings, online surveys and data collection.
Scheduled offsite continuing education seminars, classes for actuaries.
Made travel/hotel reservations.
Ordered supplies, inventoried, organized and maintained supply room.
Received, distributed and logged incoming mail and logged in payments received
Set up and maintained company database in MS Outlook Business Contact Manager.
Maintained client files and prepared new files as needed.
Ordered, maintained and updated industry compliance material.
Organized client and vendor in-office meetings/luncheons.
Final preparation, assembling and presentation of Reports and Request for Proposals.
Education Level Completed
Bishop Domenec High School – Diocese of Pittsburgh – Business Degree
CERTIFICATIONS
Cowden Associates, Inc . HIPAA Compliance Training
New Horizons Learning Center Excel 2000 – Level 1
New Horizons Learning Center Excel 2000 – Level 3
Skill Path Business Writing and Grammar Skills
CCAC Continuing Education Power Point – Level 1
CCAC Continuing Education Power Point – Level 2
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