Customer Service Life Insurance

TAWANA FRASER

PH: 347-***-**** **************@*****.***

PROFILE:

Excellent communication, interpersonal and customer service skills

Accurate, detail-oriented and reliable; switchboard operation

Microsoft Office; MS Word, Excel, PowerPoint, Outlook

Proven abilities managing and motivating coworkers and staff

Interfaces successfully with all levels of management and clientele

EDUCATION:

St. John’s College Queens, NY

Bachelor Degree in Business Administration

Westchester Community College Westchester, NY

Associate Degree in Business Administration

EXPERIENCE:

First Transit INC /Global Contact Services Long Island City NY

Reservationist 04/2009-01/2016

Responsible for clientele in the 5 boroughs of New York City

Scheduled trips for clients i.e. children, adults and elderly who are incapacitated or have health and mental issues.

Handled any customer related issues with transportation for client

Provided excellent customer service

Awarded for outstanding customer service

Handle extremely high call volume 100 call or more

Astoria Federal Savings Bank (Corporate Head Quarters) Long Island, NY

Telephone Banking Specialist 03/ 2007-01/2009

Assisted customers when calling in regarding activity with their accounts

Maintained current relationship with new and existing clientele.

Assisted customers with opening new accounts. Assisted customers with overdraft activity on there accounts and help find solutions.

Executed distribution/retrieval of mortgage, life insurance and credit card applications.

Maintained positive and timely call flow to deliver excellent customer service.

Konica Minolta Business Solutions Long Island City, NY

Account Executive 10/2006-12/2007

Followed up on existing clients to ensure repeat business.

Serviced and upgraded existing customers.

Maintained relationship with different leasing companies for credit approvals and leasing information for clients.

Led coworkers as number one team member in new accounts.

Green Point Bank/Northfolk Bank New York, NY

Customer Service Representative 02/2002-11/2006

Maintained accurate record of spreadsheet entries for currency transactions.

Executed distribution/retrieval of mortgage loan and life insurance applications.

Answered question, assisted in emergencies and redirected calls.

Recipient of Employee of the Month award on a consecutive basis.

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