Customer Service Support

FELICIA P. BRYANT

**** ******* ****** ● Pineville, SC 29468 ● 843-***-****● **************@*****.***

SUMMARY:

Knowledge of Customs Border and Protection Regulations, with focus in International Trade Programs, administrative and customer service.

Highly self-motivated, detail oriented, multi-tasker with consistency under pressure resulting in the highest quality of service and customer support. Able to work independently or as a team member.

Strong communication, analytical, organizational, interpersonal and human relations skills.

Immense drive to set and reach challenging goals and a proven ability to comprehend new areas of responsibility and adapt to change.

KEY SKILLS:

Leadership

Process Improvement

Customer Support/Customer Relations

Records Management

Process Audits

Team Player

Scanning and Indexing documents

Data Collection and Analysis

COMPUTER SKILLS:

Microsoft Word, Outlook, PowerPoint, Excel, Internet, UltiPro, SharePoint and QuickBooks

AS400, SAP(UBK-RM),GTS, FileNet, Quick & Simple applications, LOGIS and WMS

PROFESSIONAL EMPLOYMENT:

8/2015-12/2015

Administrative Analyst, AppleOne Employment, Temporary assignment @ Rogers and Brown Charleston, SC

Processed drawback claims for Rogers and Brown customers.

Prepared and sent Certificate of Delivery documents to customers as needed.

Responded to customers requests as needed.

Performed administrative duties.

5/2015 – 8/2015

Import Customer Service, Randstad, Temporary assignment @ DHL Global Forwarding North Charleston, SC

Assign files to Customer Service Agents for processing.

Prepare IT Documentation electronically for dispatching.

Process incoming checks from customers and enter into LOGIS system.

Prepare outgoing check for payment to SSL, brokers, etc via UPS system.

Assist with processing arrival notices and special projects, when needed.

4/2014 – 03/2015, Coastal Logistics Group

Account Manager Summerville, SC

Primary contact for all domestic and international customers, freight forwarders and internal parties.

Consolidate information for scheduled reports.

Create and maintain production schedule for all internal and external parties.

Direct contact with freight forwarding partner and customer transportation vendor to schedule inbound and outbound traffic.

Report any quality issues, and concerns to original and end customers.

Work with upper management on day to day operations and scheduling.

Performed administrative duties.

Maintained confidential and sensitive documentation for company and customers.

8/2013-12/2013, AppleOne Employment, Temporary assignment @ David J. Joseph Company

Account Coordinator Charleston, SC

Created contracts for various Nucor Steel mills.

Requested and entered truck freight as needed.

Handled customer requests/complaints in a timely manner.

Increased and decreased tonnage to contracts when needed to complete orders.

Performed change order to contracts per Trader’s requests.

2/2013-5/2013, Hammes Professionals, Temporary assignment @ Robert Bosch LLC

Data Entry Charleston, SC

Part number cross referencing.

Data coordination from multiple sources/customers.

Reviewed import entry file for completeness and accuracy.

Complied and researched data.

Editing of documents using Adobe Pro.

10/2002 – 4/2012, Panalpina, Inc. @ Robert Bosch LLC

Trade Program Specialist Charleston, SC

Interim supervisor for Trade Programs team in supervisor’s absence.

Utilized knowledge of US Customs rules and regulations to process trade agreements requests, such as NAFTA (North American Free Trade Agreement) for original equipment customers for all Robert Bosch North America locations.

Effectively analyzed Bill of Materials daily to ensure accurate results of customer’s request.

Prepared and coordinated both internal and external communications and correspondences with customers and suppliers.

Assisted with special projects to include set-up of newly acquired customers and scheduled meetings.

Handled confidential and sensitive information on a daily basis and ensured all privacy standards were maintained.

Prepared and conducted training presentations to necessary personnel when needed.

Responsible for timely entry of data into customer tracking database.

Received credit for successful completion/training of HTSUS (Harmonized Tariff Schedule of the United States).

Performed administrative and clerical duties for supervisor when needed.

Trained and monitored new employees on company processes and procedures.

EDUCATION:

JOHNSON C. SMITH UNIVERSITY: Bachelor of Science in Business Management

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