Sales Customer Service

Michael Kemppainen

626-***-**** • *.********@*****.***

www.linkedIn.com/michaelkemppainen

My career contributions could be characterized as building operational revenue streams and net profit streams for a premier organization(s) as a Business Driver and Solution Champion and an expert in deal-making/contract administration. If a multinational background in starting and/or growing operational business units’ couple with a passion for sales & team building, talent acquisition/coaching and leadership/relationship development, is of value to your organization, I am your resource.

Attributes:

Robust characteristics in Sales and Operations that comprises commercial and retail environments (specifically Pinkerton, The Lending Connection, Nordstrom & CarMax.)

Training (“the eyes can’t see, what the mind doesn’t know,”) operation & sales development, coaching and promoting qualified staff into higher positions to include senior management roles. (Pinkerton, The Lending Connection, Pedus Services & ABM/ACSS.)

Ability to select and nurture talent. Robust verbal, written and presentation communication communication skill-sets. Successful in selling and marketing mission-critical services, executing complex strategies and delivering consistent brand messaging.

Core Expertise (select examples)

Earned a career-long reputation in sales origination (Pinkerton, Nordstrom, CarMax, The Lending Connection, Pedus Services) & training, operational development, coaching and promoting qualified staff into higher positions to include senior management roles. (Pinkerton, The Lending Connection, Pedus Services-North America)

Pinkerton

On boarded new organic revenue streams; Aerojet/Rockertdyne ($5,000,000 in annual run rate) Honeywell ($2,500,000 in annual run rate) & Raytheon-Taiwan ($1,000,000 in annual billing.)

Slashed over $2,000,000 in yearly operating expenses (over a five-year period) by consolidating key functions, leaning out vendor relationships and renegotiating regional office leases on run rate annualized revenues of $56M.

Pedus USA

Originally recruited as SVP with full P & L ownership, eight months later became CEO for this $100,000,000 North America Company. During tenure consolidated six loosely organized operating companies into four service divisions of a single company, Divisions included Aviation, Security, Janitorial, and Institutional Food Services.

Developed and implemented a strategic branding and marketing initiative company-wide, the result, profitability and new organic sales energized.

Results: $1 million dollars in savings, exiting one business division, consolidating four divisions, and reducing headcount by 29 positions.

Experience

Nordstrom (November 2015 to January 15, 2016/Seasonal position only)

Accomplishments-Sales Associate

Directly involved in assisting customers in discovery clothing acquisition and holiday gift considerations during this holiday season.

Guiding and assisting customers in discovering what clothing choices best meet their needs.

Assist merchandisers and floor management in building displays and replenishing floor inventory.

Handle POS transactions that includes credit and cash as well as returns. Additionally, have been trained in closing out days’ sales and reconciling cash draws.

CarMax Auto Super Store (May 2015-November 2015)

Showcasing and marketing pre-owned certified vehicles for the largest auto dealer in the United States. (Salesperson License S721693/Exp. 05.26.2018)

Accomplishments-Sales Consultant:

Directly involved in appraising customer’s current vehicles and presenting appraisal data.

Guide assist customers in discovering vehicle features that are important consideration for their purchase.

As a team member I assist in vehicle merchandise presentation.

Directly involved in inputting and evaluating data for vehicle financing and more importantly presenting financial options.

Independent Industry Consultant-Southern California based (2014-2015)

Typically, on-boarded for Regional/National Commercial Facility Service providers that service a full complement of facility engineering and security services. Under contract, I typically perform services as their senior market developer to build sales and marketing units from scratch into a robust organization to include:

Accomplishments:

Implementation of a strong suite of branding tools, enrich the sales process and protocols transitioning to an effective marketing strategy that includes a CRM launch, development of presentation collaterals, telemarketing and e-commerce protocols.

Additionally, the organizations often asked that I be their spokesperson in presenting their credentials.

US Metro Group, We Service America & Command Guard benefited from my service offerings.

Pinkerton Government Services, Springfield, VA/Torrance, CA (2008-2014)

National Provider of DoD cleared security services for the aerospace defense sector - $166M in annual revenue.

VICE PRESIDENT

Recruited to affect a transformation change in operations and customer delivery that included 11 direct reports and dotted-line to over 600 team members at seven branches in a US West territory with $56,000,000 in yearly sales. Mission critical objectives included: infrastructure remodeling, turnaround in customer defections, re-build internal customer allegiance to mission and vision and model an inclusive organization rather than an exclusive environment.

Accomplishments:

Multiple organic sales successes cultivating numerous deals as the lead liaison, including $5,000,000 annually with Aerojet/Rockertdyne and $1,000,000 with Raytheon Taiwan and continued relationship building with Boeing ($13,000,000 annual revenue stream) and Northrop Grumman ($18,000,000 annual revenue stream.)

Oversaw the International Launch Division that provided security services to commercial launch facilities at global classified/non-classified locations. This division Net profit exceed >20% on $5,000,000 annual sales.

Slashed over $2,000,000 in yearly operating expenses over a five-year period by consolidating key functions, leaning out vendor relationships and renegotiating regional office leases.

Previous Experience

Held executive and senior management positions with International Services (VP), The Lending Connection (SM&LO), Pedus Service USA (CEO,) Allied Security VP & GM and ABM Security Services (VP.) Managed national/divisional operations, account acquisition, talent development and market penetration to include domain development with global B2B clientele.

Education

BA, Political Science, California State University, Los Angeles, CA-3.2/ Jose State University-San Jose, CA-Advanced Studies-Finance & Business-3.8/Golden Key National Honor Society Recipient. Honor Graduate of the USAF Applied School of Aerospace Science, Chanute, IL

Representative Training and Activities

Active Top Secret Clearance (PR 8/2013); PPO/QM Licenses for CA and NV.

American Society for Industrial Security (ASIS); National Classification Management Society (NCMS).

Military

Aircraft/Flight Engineer, US Air Force

Honorable Discharge

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