Data Entry/Clerical Experience

Tammy R. Volovnik

**** ******* ******

Philadelphia, PA 19149

215-***-**** (primary)

215-***-**** (mobile)

*************@*****.***

OBJECTIVE:

Entering back into the work force, having over a decade of data entry experience. Looking for a fast pace environment to utilize my skills. Have excellent public relations and oral communication skills. Detail and team oriented.

EXPERIENCE:

Mail Clerk/Independence Blue Cross - PRWT

08/2013 - 03/2014

Philadelphia, PA

- Sort, count, stamp and rerouted various incoming mail manually at a branch office of Independence Blue Cross branch.

- Used office suite software such as Word, Excel, Outlook.

- Researched, updated and mailed commercial mail to clients.

- Worked with supervisor in various duties and projects in mail room.

Senior Mail Processor/CENLAR FSB

11/2012 - 01/2013

Ewing, NJ

- Processed and sorted all categories of mail manually including certified, registered, insured, overnight, express: direct/track/ disperse mail for insurance, taxes, cash management, customer service; return mail tracking and notating system; address changes/social security records/W9’s/name changes.

- Tracked and routed mail to proper destination.

- Maintained and dispersed daily reports to different departments or mail room of general requests from homeowners and clients: payoffs; authorizations, request coupon books, histories, verification of mortgage and etc,

- Assisted and maintained on a daily basis of working with three incoming right faxes in the research department of handling incoming inquires for homeowner’s accounts.

Customer Interaction/CENLAR FSB - TPG Staffing

09/2009 - 11/2012

Highland Park, NJ

- Customer service- Duties including answering customer/client inquiries, problem solving, report problem areas and providing detailed information on their mortgages.

- Resolving customer issues which require in-depth research; provide a detailed and professional written or verbal response to customer upon resolution. Which included in all areas of payments, escrow account, credit dispute, loan information, tax and hazard lines related to homeowners account.

- Assisted the escalation team of incoming calls of handling the more complex issues for the homeowners.

Sales Support Clerk/Nutrisystem - Areoteck

11/2008 - 05/2009

Horsham, PA

- Working in an inbound call center on a temporary assignment from Areoteck.

- Answered and rerouted calls to different departments in the company.

- Assisted in handling documents assigned for the sales department.

Senior Claims Representative/The Signal

01/2006 - 04/2008

Wayne, PA

- Duties including answering customer/client inquiries, problem solving, report problem areas and providing detailed information on their policy.

- Assisted in the training of new customer service representatives.

- Worked with supervisor to solve more complex problems.

- Required to work in multiple queues over various customer contact channels.

- Performed other duties as assigned by management.

EDUCATION:

SCI of Cambridge Springs

03/2002 - 04/2004

Cambridge Springs, PA

Vocational/Technical Certificate

Major: Business Course

Trained to be an administrative assistant. Reason for Leaving:Relocated back to Philadelphia, PA.

Impact Services Corporation

10/1992 - 05/1993

Philadelphia, PA

High school graduate or equivalency certificate (GED)

Obtained GED diploma while working at the company. Reason for Leaving: Completed the computer training course and GED classes and was hired onto the company.

SKILLS:

- Research

- Cash Management

- Problem Solving

- Organizational Skills

- Quick Learner

- Customer Service

- Filing

- Organizational skills

- Data Entry

- Exceptionally Fast Learner

- Mail Room

- Interpersonal Skills

QUALIFICATIONS AND ACHIEVEMENTS:

Customer Service Skills - Several years in customer service skills developed in multiple call centers.

Office Machines - Operate a wide range of office machines and equipment:Photocopiers, calculators, scanner, laser printers and multi-line phone system.

Typing - Can type up to 50 words per minute and up to 10,000 k.s.p.h.

References available upon request.

Contact this candidate