Ngola Kiluange

*** ****** *********

Vallejo, California 94590

'Cell phone: 510-***-****

* actz6g@r.postjobfree.com

Professional Summary:

Professional, experienced and knowledgeable with Information Technology over 17 years working with IT Infrastructure.

Strong background providing customer support within several industries; Government, Health Care, Hospitals, Clinics, Laboratories, Services, Information technology, Financial companies, Banks, Oil & Gas companies.

Providing IT support in person, over the phone, remotely, e-mail, travel on site.

Resolving technical issues for end-users from all levels, ability to manage multi-tasks.

Strong communications skills, creative, motivated, hard work, easily identify and resolve technical issues, attention to details, working with professionalism, courtesy and helpfulness.

Complete task in a timely manner, work well in a team environment as well as independently.

Ability to learn new technology.

Technical Skills:

Microsoft Windows, Windows NT, Windows XP, Windows Vistas, Windows 7, Windows 8, Windows 10, Mac OS, Linux, Windows Server, Active Directory, Microsoft Exchange Server.

Citrix Xen Management, IBM Land Desk Management, VMWARE, SCCM (System Center Configuration Manager).

Software installation & configuration, Medical applications, Nutrition, Financial, Government Apps, Oil & Gas Software.

Microsoft Office, Outlook, Word, Excel, Visio, PowerPoint, project, Microsoft Lync, Office 368, SharePoint, Cisco, Jabber, Orca, Oracle, Adobe, Acrobat Pro. Crystal Report, Work Force, Sales Force, POS, ESP, Microsoft Dynamics CRM (Customer Relationship Management). DocVue, Sunrise Clinical, Clinibase, Netcare, Citrix, My Apps, Orca Oracle, Net Motion, Snagit, File Make Pro, Millennium, SAP, Toad, SQL Server, ISA, (Internet Security Acceleration), Tableau, QBytes, Noralta, Netflow, Accumap, ARCGIS, Livequest, Previewdata, Prostream, Prizm, Fielview, Qbasp, P2es, P2energysolutions, Blue Zone, TPX, Join (Justice Online Network), Cats, ACOM, ETMS (Employee Transfer Management Services), ITIL, IBM Lotus Notes.

Java, (VBScript), Windows Script Host (WSH), PowerShell, Visual Studio,

Workstations upgrading imaging & reimaging, backup and restoring data, Anti-Virus Protection, Symantec Endpoint Protection, Net Bios.

Hardware, Lenovo, Dell, HP Toshiba, Sony, Desktop, Laptops computers, printers HP, Canon, Lexmark, Ricoh, Zebra Printers, Dymo Label, scanners, mobile devices, Blackberry, iphone, Samsung, Sony, Nokia ipad, Tablets, Pager, Memory Chips, SIM Card, Air Card, SCSI/IDE/EIDE Hard Drive, Unix, LDAP, Code IT, Internet/Extranet, IIS, LAN/WAN, TCP/IP, DNS, DHCP, VPN, FTP/HTTP, Firewall, Proxy Server, Networking.

Training support with Microsoft Windows and various software applications.

BMC Remedy, Service Now, IBM VSM, ISM Maximo Tivoli ticketing

Professional Experience:

Windows Systems Administrator February 2014 - November 2015

IBM / AHS (Alberta Health Services), Calgary (Alberta) Canada

IT Manager, worked independently, represented IBM for AHS (Alberta Health Services) in North West Calgary, supported 36 sites, responsible in administrating systems and supporting end user in different departments within Calgary.

Worked independently in fast paced environment, managed IT infrastructure, hardware software applications, servers and networking, providing technical support to thousands of internal and external users, medical staffs, Doctors, Nurses, Pharmacists, RCW (Remote Care Worker) contractors and regular employees.

Provided technical support all over Calgary, in person, over the phone, e-mail, remotely (RDP), travel on the field. Worked in different hospitals, Foothills, Clinics, Laboratories, Care West, Forensic Psychiatric Mental Centre, Schools and University of Calgary, Calgary Correction Centre, Remand Centre, Young Offender Centre.

Worked with Service Desk, IMAC, Deskside Support, and IBM VSM (VMWARE) Service Manager ticketing system, Land Desk Management, administrating user and group accounts creating employee’s ID’s in Active directory, adding user or group to CHR domain, and security group, grant Admin Rights, rename user profile, enable or delete account, password reset;

Created user mailbox account in Microsoft Exchange Server, adding user to Office 365 creating and managing SharePoint groups. Providing training support with Microsoft Windows, software applications and medical apps.

Worked with SCCM client and installed various software packages, to include- imaging, re-imaging Desktop & Laptops, administrating Land Desk Management, My Apps and pushing software application,

Spent a great deal of time provided training support with Microsoft Windows, Microsoft Office, and various software applications, supporting; Citrix, VMware, My Apps, Clinibase, Netcare, Orca, Oracle, Net Motion, Snagit, Tableau, SCM, Work Force ESP, DocVue, File Maker Pro, Millennium (Laboratory Information System), Microsoft Dynamics CRM (Customer Relationship Management),

Managed network drives, backup, share folders, resolving issues; Hardware/software troubleshooting, set up a move or swap computers from different departments, desktops, laptops, monitors, keyboards, mouse, docking stations, KVM, network cables.

Installed Think Vantage Access Connection, configuring VPN connectivity WIFI, memory, SIM Card, Air Card, add local and network printers, Lexmark, Zebra printers, Scanners, plotters, Dymo Label and drivers

System Administrator November 2012- January 2014

IBM / ENCANA Corporation, Calgary (Alberta), Canada

Managed and provided IT support for Encana Oil & Gas Company in Alberta Canada and Denver Colorado USA, in person, on the phone, emails, remote, travel on site, field support.

Administrating and responsible in managing user and group accounts from all levels of Management; CEO, VC President, Director, Engineers, Supervisors, contractors and regular employees.

Working with ECN domain, Remedy ticketing system, managing user and group accounts, creating user account in Active Directory, adding user or group to ECN domain, security group and local admin: Delete user account, password issue; reset, enable, disable, creating new employees mail boxes accounts in Microsoft Exchange Server, adding user to Office 365, creating and managing SharePoint group.

Supporting Microsoft Windows, Windows XP, Vista, Windows 7, Microsoft Office, hardware/software, Encana Oil & Gas software, and financial applications, Installations, configuration, troubleshooting, managing network drives, share folders, backup, adding local and network printers HP, Toshiba, Ricoh, Canon, Dell, Scanners, plotters, Dymo Label Writers, hardware/software drivers, Cisco VPN configuration, installing and configured VMware, mobile devices; Blackberry, iphone, Samsung, ipad, tablets, and e-mails. Providing training support with Microsoft Windows, software applications, Financial, Oil & Gas Apps.

Working with Windows 7 upgraded project; by user requirements package, imaging and re-imaging, ODS (Operating System Deployment). OS Deployment Windows 7, Deployment Form, MDT Image Tools, USMT. Working with SCCM (System Center Configuration Manager) Client Install and push application.

ECN domain, Removed Computer from Active Directory and SCCM. Using Desktop Tools, delete computer account, re-imaging, MDT Image Tools. UDI, User Software Package, Software Package. Desktop Tools, Drivers and Updates, Hardware Specifications, Certified Hardware, Certified Software, Software Updates.

Backup Data from old Desktop or Laptop computers, restore user Data profile, Desktop, Favorites, My Documents, links, adding Outlook Signature, favorites, user assigned software application manual installation, Microsoft Dynamics CRM (Customer Relationship Management),

Installing Monitors, Desktop or Laptop Computers, Keyboards, Mouse, Docking Stations, network cables.

Receiving new equipment, old devices disposal to warehouse for storage, make inventory.

Windows System Administrator September 2011- October 2012

GOA (Government of Alberta) Alberta, Canada

Worked in different projects with Government of Alberta, Calgary Court House, Calgary Correctional Centre NW, Calgary Youth Offenders NW, (jails), Lethbridge Provincial Building, Medicine Hat Court House.

Provided IT services, worked with IT Infrastructure Team, supporting end user from different departments; Judges, Lawyers, Management, Police Officers, Security Guard at the Jails, and regular employees.

Managed workstations issues, hardware, software application, group policies, back up data, servers, troubleshooting.

Preparing conference rooms and testing videos in the court rooms, and installing, multiples monitors, network cables, projectors, and other equipment in the Court House, Correctional Centre and Youth Offenders (Jails). Worked with security data.

Managing and administrating user and group accounts in Active Directory, adding user or group to GOA domain and security group, enable or delete account, reset password activate or deactivate. Creating new employees e-mail accounts in Microsoft Exchange, add user in Microsoft Office 365, and SharePoint group.

Worked with Service Desk, Deskside Support, IMAC, BMC Remedy ticketing system, and Citrix Management.

Supported and resolving user issues; Login, application accesses, user assigned software websites, share folders, network map drive, backup, troubleshooting, local, and network printers, scanners, and drivers.

Installing and configured GOA (Government of Alberta software applications: ODTT, Oracle ORCA, QWS 3270 Secure, Blue Zone, TPX, Join (Justice Online Network), Cats, ACOM, ETMS

Providing training support with Microsoft Windows and software applications.

GOA Windows7 Deployment Project: Imaging and re-imaging, Desktop and Laptops computers:

Upgraded Microsoft Windows by user requirements package, OS Deployment, Deployment Form, MDT Image Tools, USMT, Windows 7 SCCM Client Install.

GOA, Removed Computer from Active Directory and SCCM. Using Desktop Tools, delete computer account, re-imaging, MDT Image Tools.

IT Support March 2009- August 2011

Exxon Mobile Alberta, Canada

Supported IT Services for Exxon Mobil Oil & Gas, Alberta Canada and Houston Texas USA.

Worked with IT Support infrastructure team and project management, analyzing solutions and increasing systems productivity and profitability.

GME (Global Management Environment) analysing client existing systems and requirement, software applications and systems security.

Worked with Esso Management Team from Calgary, Alberta, Canada and Houston

Texas USA implementing and improving IT solutions, deficiencies, and effective solutions, customization, optimization, upgrading Microsoft Windows, hardware updating Microsoft software and Oil & Gas applications, servers and networking.

Analyzing business processes and procedures, Customers Relationship Management (CRM), helping to identify areas of improvement and workflow, contributed to technical team activities, resolving complex problems throughout software development life cycle (SDLC) systems and software requirement.

Worked with IT team to improve developing applications to ensure technical compatibility and user satisfaction, preparing documentations and program specifications

Worked with site Coordinators and IT Infrastructure Team in White Court, Grand Prairie, Alberta on various projects with Exxon Mobil,

Completed daily tasks assigned by team management, prioritize urgent tickets, working with ticketing systems BMC Remedy, SCCM (System Configuration Center Manager)

Installation of OS deployment, imaging, re-imaging creating packages, software updating, hardware inventory and specification drivers.

Used Active Directory to create, modify and delete group accounts, adding to group policies and security, password reset.

Creating new employee mail box in Microsoft Exchange Server, added user to Office 365 and managing group in SharePoint.

Provided IT support, working on critical user issues, workstations and Desktops, laptops

Trained users on Microsoft Windows, Microsoft Office, Excel, Word, Outlook, Power Point, SharePoint, Office 365, Microsoft Lync, Petroleum applications, Qbytes, Qbasp, P2es, P2energysolutions and netflow.

ID Admin. Identity, Security and Access Management August 2006 – February 2009

IBM Canada Montreal (Quebec) Canada

Administrating and Managing users from Financial Institutions, National Bank of Canada, (NBFG) National Bank Financial Group, (RBC) Royal Bank, Desjardins Bank, BMO Bank.

Provided clients support from all levels of Management; CEO, VC President, Director Advisors, Supervisors, contractors and regular full time employees, in person, over the phone, emails or RDP (Remote Desktop Connection).

Worked with Windows server 2003 and ISM Maximo Tivoli ticketing system, creating user or group accounts in Active Directory, adding user or group to NBFG domain and managing security group:

Accounting, HR Human Resources, Bank Branches, Insurance, (NBFG) National Bank Financial.

Creating new employee mailbox accounts in Microsoft Exchange Server.

Modified or delete user or group accounts, enable, disable or reset password, activating or disable secure financial software application.

Provided Financial Software Applications, supported; Sybase, Sun LDA: Gussi, NBFG (Financial Founds) (GB Funds), Gussi ID ADMIN, GRC-WEB, ICOP, CMOD, MCO, NPCIS ADMIN, PCIS-CELI-CPG, BOTS, GTA, Proxy, VP Finance, Trust_Gv, LDAP, Web Report, GRO, HR, AD/RES, Pass Thru, AD-Domains, Issue Track, Relations, Cdbn, RP Web, Extranet.

Completed ownership of any assigned task; Login, Application, Data Change, Position Change, Multi-Supervisor Change, Temporary Assignments, Transfers, Termination, Rework, Escalation, Incidents, Daily Report Resolving Accounts Issues, Update, Troubleshooting.

Update information: Creating, granted or removed access to financial application, disable user or group accounts:

Desktop Support May 1998 – June 2006

Cargill Limited, Montreal, (Quebec) Canada

Workstation and IT technical support for Cargill company, supporting end user all over Canada, US and overseas: In person, over the phone, emails, remote or travel on site.

Working with Remedy ticketing system and Windows server, administrating user or group accounts in Active Directory, adding to MAX System domain and security group. Creating new employees e-mail accounts in Microsoft Exchange Server.

Supporting user issues: Login, application accesses, user assigned software, websites

Share folders, mapped drive, backup, troubleshooting, installing & configured POS, Microsoft applications, Sales Forces & Cargill’s MAX System applications: Installing local & network printers, scanners, and drivers, VMware, installing hardware, memory card, hard drive,

Microsoft Windows Built, imaging and re-imaging, Desktop and Laptops computers:

Upgraded Microsoft Windows by user requirements package, imaging and re-imaging.

Set up a move or swap desktops, laptops, local and network printers from different departments. Old devices disposal to warehouse for storage make inventory.

Volunteer

City of Calgary, (Alberta) Canada July 2013

Worked as volunteer helping the City of Calgary from flooding destroyed the city and some neighbourhood in Calgary and other places in Alberta province as well.

The City of Calgary was completely devastated in the water from June 21th, 2013 leading up to July 19th, 2013

A lot of people lost their lives, properties, houses, businesses.

Montreal, (Quebec) Canada January 1998

Volunteer helping Montrealers homeless from ice storm disaster in 1998 at Montreal Old Brewery Mission Centre.

Education/Certifications:

Bachelor in (Computer Sciences) 2008

LaSalle College, Montreal, (Quebec) Canada.

Networking Management, Technical Support

CISCO CCNA (Cisco Certified Network Associate)

Financial Certificate, LLQP (Life License Qualification Program) 2014

Languages Skills: English, French, Portuguese, Spanish conversational

References available upon request

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