Administrative Assistant Customer Service

Karen Fennell

*** ******* ****** ***. * Yeadon, PA 19050 610-***-****

***********@*****.***

EMPLOYMENT HISTORY

Premier Research, Philadelphia, PA

Document Specialist

May 2013-December 2015

Verified that each document submitted to the TMF/eTMF is legible, complete, accurate, named appropriately and filed according to the FMP and placed in the proper location

Conducted periodic reviews for assigned studies throughout the project and ensured ongoing compliance with applicable regulations and standard operating procedures

Prepared documentation at the end of the study for return to the Sponsor in accordance with FMP, Client SOPs and industry standards

Oversaw document processing activities for the SFR and managed the timely delivery of documents, filing and archiving for the assigned clinical studies

CareersUSA (Medical Solutions Supplier), Glen Mills, PA

Data Entry Clerk

December 2012-April 2013

Ensured appropriate sorting, labeling, and discarding of medical and legal documents

May redirect, forward calls to more senior unit member or clinical specialist

Accessed data based system to open, document and assign medical review cases

Performed data entry, inputted information according to sequence and conducted online research

Page Personnel (ProCall Solutions), Blue Bell, PA

Customer Service Representative

September 2012-October 2012

Billed, responded to unsatisfied customers and provided additional support

Recorded verbal communications between customers and sales representatives

CareersUSA (YBH Audi & Volkswagen), Edgemont, PA

Receptionist/ Switchboard

August 2012-September 2012

Answered incoming calls.

Facilitated flow of incoming calls by directing/ transferring to correct extension

Signs for delivery of packages and letters, and notifies appropriate departments

Manning the Front desk

Insight Global (Genex), Wayne, PA

Customer Service Representative

March 2012-April 2012

Provided initial customer contact for incoming calls and new referrals

Collected and provided data entry of case information

Provided accurate information to callers based on an understanding of customer and service requirements

Stivers Staffing (JMS), Philadelphia, PA

Administrative Assistant (Human Resources)

February 2011-February 2012

Verified documentation, such as I-9 forms and managed and maintained database

Assisted with preparation of employee orientations by organizing confidentiality paperwork

Arranged and organized material in file folders

PNC Bank, Philadelphia, PA

Data Reviewer

December 2009-January 2010

Verified that each document submitted is legible, complete, and accurate, named appropriately and filed accordingly in the proper location

Manpower (Citizens), Philadelphia, PA

General Office Clerk

March 2009-July 2009

Answered phones, directing calls to the correct department

Provided support in the office

Integrated Power Services, Philadelphia, PA

Administrative Assistant

September 2007- January 2009

Provided office support for management and team of 14 people in Sales Department

Made travel arrangements, organized office activities and distributed department reports and incoming mail

Managed phones, contacted suppliers, entered receivables and oversaw management of petty cash

Cargill Meat Solutions, Media, PA

Administrative Assistant

July 2004-April 2007

Performed administrative and office support activities for multiple supervisors

Received and directed visitors, word processing, creating spreadsheets and presentations, and filing

EDUCATION

Cittone Institute, Philadelphia, PA

Medical Administrative Assistant Certificate, 2003-2004

Center for Innovative Training and Education, Philadelphia, PA

Secretarial Science/ Word Processing Certificate, 1992-1993

West Philadelphia High School, Philadelphia, PA

High School Diploma, 1978-1981

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