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Customer Service Sales

Location:
New York, NY
Salary:
$30,000 - $50,000
Posted:
March 18, 2016

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Resume:

Michael Witkowski

Tarrytown New York *****

914-***-**** *******************@*****.***

PROFESSIONAL EXPERIENCE

Creative approach to marketing and sales management combined with an understanding of company’s existing customer base and the ability to see prospective market opportunities as the key to successful strategies. Increasing brand awareness through targeted advertising programs. Collaboration with sales team on the development and design of marketing deliverables such as product catalogs, newsletters and social media. Supporting the efforts of sales through proficiencies in Microsoft Office, Photoshop, Illustrator, CAD, Constant Contact and the Internet. Effectively managing staff with the ability to respond quickly to a changing business environment. Coordinating relationships with outside vendors. Customer service with a traditional approach to customer care and the ability to resolve problems with positive results. WORK HISTORY

Operations Manager ZipJack Custom Umbrellas, Elmsford NY 03/2006 to 10/2013

Directed operations of office and factory for company with 20 employees

Responsible for regular performance reviews and recommendations for improvement

Implemented successful time management strategies and work space layout

Established operational objectives and work plans and delegated assignments Technical Service Manager Ritz Camera, College Park MD 11/1996 to 03/2006

Technical Service Manager for Northeastern district with multiple retail locations

Established and implemented equipment maintenance procedures

Trained in-store photo lab staff on regular operations and maintenance of equipment

Problem diagnosis and service for all photo processing and printing machines Retail Manager Ritz Camera, Greenwich CT 11/1996 to 03/2006

Manager of high end company retail location in Greenwich, CT

Supervised staff in sales, marketing, customer service and bookkeeping

Coordinated in-store sales training initiatives

Trained photo lab staff on regular operations and maintenance of lab equipment

Diagnosed and serviced all processing and printing machines

Facilitated customer product information and photography classes Business Owner T&M Photoworks, Sleepy Hollow NY 04/1987 - 08/1995

Managed sales, marketing, customer service and bookkeeping

Trained staff on customer relations and photo processing

Maintained all lab equipment and machinery for efficient operations Sales Associate Mt. Pleasant Photo & Video, Thornwood NY 11/1984 - 02/1987

Responsible for retail sales and customer service

Handled film processing and photo printin

TECHNOLOGY

Proficient in Microsoft Office, QuickBooks Pro and working knowledge of CAD COMMUNITY SERVICE

EMT, Tarrytown Volunteer Ambulance & Board Member 1998-2012 Woodlands Community Temple, Youth Activity Committee 2002-2012 EDUCATION

School of Visual Arts, New York NY 2005-2007

ADDENDUM

Expert Panels

914 Inc, Westchester Magazine, Today Media, Rye NY http://www.westchestermagazine.com/914-INC/Q3-2011/All-in-the-Family/



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