Manager Customer Service

Maurice Richardson

**** ********* **.

Garland, TX 75043

Home 214-***-****

*********@*******.***

Objective

To secure a challenging career utilizing my experiences and natural abilities to progress, assist others, and display excellence on behalf of my company and myself.

Education:

High school graduate with college courses in Human Behavior. Certificates include: Leadership and Professional Development, Psychiatric Rehabilitation Applications and Borderline Personality Disorder.

Summary of Qualifications

Extensive work in Human Relations, Consulting and Motivational Speaking

Proven Marketing, Management, and Supervisory skills

Functioned as Translator, Counselor, and Team Developer

Computer efficient with excellent technical skills

Level 3 SQF, Haccp and Lean trained

Certified forklift operator-standup and sit down

Excellent interpersonal and communication skills with fluency in English & Spanish

Microsoft Word and Excel

U.S Gov. Level 12 Linguist

Professional Experience

On Site Manager 4/ 2015 to Dec 2015

Employee Bridge

Recruited, screened and processed over 162 employees to work in 2 production facilities. Processed payroll, supervised employee training and production. Administered drug screening, conducted orientations, safety and lean classes. Taught and certified fork lift training. Vast knowledge of CRM and Isherach. Attended Job fairs and established new contacts for recruiting new associates. Attended classes in HR and management.

Production Supervisor/Superintendent 2011 to 2014

Parker Products

I began with Parker as a supervisor and quickly achieved the position as Superintendent. Parker has a population of 96% Hispanic and 4% mixed cultures. While there I assisted plant manager with planning of production for each week while attempting to plan production schedule monthly . Conducted daily and monthly meetings with supervisors and staff members in both English and Spanish to insured the production of candy products was in compliance with maintaining level 3 Safe Quality Food (SQF) standards. Developed and directed a team to prepare for all SQF Audits. Assisted plant manager in the development of SQF plan and implementation which included all GMPs, Safety and classes on Lean Manufacturing methodologies. Implemented new production procedures which helped reduce waste. I developed a storage plan which was allergen sensitive. I increased efficiency in production. Increasing pounds produced from 10k to 12 pounds while reducing man-hours by 20%. Constantly assuring that production was within budget or better. Performed monthly cycle counts and researched discrepancies in inventory.

Dist Sales Manager 2009 to2011

Mighty Mohawk

Managed sales teams for tobacco manufacturing company. Responsible for sales and promotion of tobacco products for the southern states in the US. Other duties included shipping and receiving, inventory control, conducting sales meetings, training, sales reports and regularly attending tobacco conventions abroad.

Owner/Manager 2007 to 2009

Tacqaria Tijuana and Mi Casa Restaurants Fort Smith, AR

Established and managed two Mexican Restaurants and was responsible for marketing, recruitment, inventory, preparation, customer service, payroll, and supervision of 37 employees.

Supervisor 2005 to 2007

Pilgrims' Pride Dallas, TX

Supervised a crew of 96 employees responsible for processing of fully cooked poultry products. Duties included production, payroll, scheduling, shipping, receiving, and inventory. Increased production from 8,000 pounds to 11,000 pounds per hour, while reducing overtime man-hours by 30%. Verified all ingredients prior to the marinating process. Checked lines to make sure they were assembled properly and adjusted to their proper line speeds. Experienced with spiral freezer. Conducted Lean and SQF meetings. Monitored portion control, yields, employees and quality control of product. Worked closely with USDA.

M.Rich Inc. 2001 to 2004

Owner, CEO and Director New York, NY

Taught Medical Billing and coding for doctors in the New York City area.

M. Rich Inc. also conducted business in Queens and Brooklyn New York under the D.B.A. Rich Knowledge Institute. The following subjects were taught: ESL, GED, Typing, Introduction to Computers, Medical Billing and coding, Certified Nursing Assistant, Phlebotomy, Excel, Word and A+ certified. Established accounts with doctors

and insured accuracy of billing statements. Supervised staff of 12 employees in medical billing location and 30 employees working within Rich Knowledge. Conducted staff meetings, arranged marketing strategies, payroll, successfully negotiated account with city of New York providing education for individuals within State welfare program. Wrote and applied for Gov. Education Grants i.e. [Tap and Pell]. Developed curriculums sent for approval to the New York Educational Dept. for license’s approval. Conducted recruitment, staff meetings, established sites for C.N.A. Externship, Conducted staff meetings, set goals for marketing staff.

Habitation Specialist / Counselor 1994 to 1998

New York State Staten Island, NY

Developed new interventions, supervised Direct Aid staff, wrote progress reports, managed medication and administration of medications, managed entitlements, assisted with applications to secure section8 housing for clients suffering from mental illnesses both mild to severely profound. Became member of Nassau County Mental Health Association. Additional studies in dual-diagnose bi-polar disorders and paranoia.

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