Management Customer Service
Resume:
KENNETH J. CHIOCCHI
Cortlandt Manor, NY 10567
***********@*****.***
PSAV January 1998 - Present
Regional Vice President, Operations/Multi Site Manager April 2002- Present
New York City, Suburban New York, Connecticut: April 2011 - Present Chicago, Surrounding Chicago Area, April 2008 to April 2011 New York City, Suburban New York, Connecticut: January 2005- April 2008 Suburban New York, New Jersey, Connecticut: April 2002 – December 2004 Accomplishments as an RVP:
§ Management of the operations and profitability for a region of 20 locations and $58 Million in revenue
§ Lead and opened the first Managed Conference Services Facility of Merrill Lynch
§ Increased revenue by over 35% in NYC and 25% in Suburban NY and Connecticut
§ Overall continued annual growth in both top and bottom line revenue
§ Significantly decreased turnover within region
§ Established a positive working relationship with Union Business Agents and Union Delegates
§ Initiated and executed NY city & suburban meetings for staff to build relationships and create unity
§ Took part in eight reorganizational restructures, including several mergers due to an acquisition that turned the organization into a billion plus dollar company. Financial Management:
§ Develop annual budgets for each location
§ Provide leadership and guidance in revenue growth and cost management
§ Conduct financial reviews and work with local management to ensure proper business planning procedures are implemented
§ Develop region-wide programs to improve efficiency and effectiveness through shared labor, equipment and industry knowledge
§ Creation and implementation of strategies to maximize asset utilization Organizational Leadership
§ Ensure execution of all organizational initiatives
§ Conduct quarterly site visits to ensure location adherence to SOP
§ Demonstrate superior customer service and response Account Management
§ Establish and maintain strong relationships with hotel executives & management
§ Strong knowledge base of competition and competitive practices
§ Analysis of new hotel pricing and creation of pricing recommendations to hotel executives
§ Management of new hotel openings
People Development
§ Manage significant levels of Human Resource related issues including: selection/hiring, performance management, salary administration, progressive discipline and strategic planning
§ Coach location management on the creation/maintenance of a positive employee relations environment
§ Mentor and develop management and employees at each location Director of Audio Visual Services January 1998 – March 2002 Sheraton New York, August 2001 – March 2002
§ Maintained business flow after September 11, 2001 Rye Town Hilton, January 1999 – August 2001
§ Increased revenue by 136%
Tarrytown Hilton, January 1998 – January 1999
§ Increased revenue by over 98%
Overall Director Responsibilities:
§ Managed efficient and profitable operations in the Union environment
§ Maximized revenue while also controlling costs
§ Managed sensitive Union labor relations while creating relationships with Union delegates
§ Established excellent working relationships with hotel staff and executives
§ Craft and execute appropriate staffing model based on business level
§ Concise management of staff inclusive of facilitating team development, performance management and training
§ Oversee security and inventory of all company equipment KVL Audio Visual October 1996 – December 1997
Site Manager
§ Managed the day to day operations for Audio Visual services
§ Obtained successful client service
KJC Entertainment February 1990 – June 1996
Entrepreneur
§ Managed a small business of karaoke, disc jockey and band entertainment for private venues and parties
§ Schedule staff
§ Responsible for all financial Aspects
Frenchy’s Tavern June 1991 – September 1996
General Manager
Financial
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
Food safety and planning
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Estimate food and beverage costs. Work with owner for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste.
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
Guest service
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests. Exhibit Techniques May 1986 – June 1991
Manager/Display Builder/AV Electronic Installer
• Construct and install portable exhibits, museum exhibit and office exhibit structures, electric wiring, and fixtures of materials, such as wood, plywood, and fiberglass, using hand tools and power tools: Studied sketches and scale drawings for temporary or permanent display or exhibit structures, such as framework, fixtures, booths, or cabinets to determine type, amount, and cost of material needed.
• Confers with exhibit planning and art personnel to discuss structural feasibility of plans and to suggest alternate methods of displaying objects in exhibit.
• Cut, assembled, and fastened parts to construct framework, panels, shelves, and other exhibit components of specified materials, using hand tools and power tools.
• Sprayed or brushed paint, enamel, varnish, or other finishes on structures, or created special effects by applying finish with cloth, sponge, or fingers to prepare structure for addition of fittings.
• Mounted fittings and fixtures, such as shelves, panel boards, and shadowboxes to framework, using hand tools or adhesives.
• Installed electrical wiring, fixtures, apparatus, audiovisual components, or control equipment in framework, according to design specifications.
• Installed or affixed murals, photographs, mounted legend materials, and graphics in framework or on fixtures.
• Assembled, installed, or arranged structures in exhibit galleries working with maintenance and installation personnel.
• Tested electrical, electronic, audiovisual and mechanical components of exhibit structure to verify operation.
• Maintained inventory of building materials, tools, and equipment, and order supplies as needed for construction of exhibits, including electronics and audiovisual.
• Was assigned duties to and supervise work of carpentry, electrical, and other craft workers engaged in constructing and installing exhibit components.
• Assisted in placement of display accessories and collection objects or specimens.
• In charge of Inventory of Exhibit and Displays
• Handled Shipping and receiving
Education
Center for the Media Arts; School for Audio Engineering and Production New York, NY 1985 - 1986
Audio Engineering & Industry Management Certificates State University of New York
Purchase, New York 1991
MIDI Music Certification
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