Customer Service Sales Representative

Alexander Jean

**** ********* **** ********, ** *3234 Home: 646-***-****

Email: **.****@*****.***

Objective: To obtain a position offering new challenges and the opportunity for growth

EXPERIENCES

07/2012- 11/2015 – ELEPHANT AUTO INSURANCE

Claims Adjuster/ Underwriter Assistant

Evaluates claims for subrogation potential and coordinates collection.

Takes recorded statements from policyholders, claimants, agents, witnesses, police officers, passengers and other parties as needed.

Completes investigative research to verify coverage, makes coverage decisions, and resolves basic coverage issues.

Interprets policy and state laws in order to make accurate liability and coverage decisions.

Monitors claims and takes appropriate action for the repair option selected by the customer.

Coordinates and evaluates documentation submitted on fixed property claims and makes payment recommendations

Evaluates claims for subrogation potential and coordinates collection.

Gather, analyze and evaluate risk exposure (e.g. application, survey reports, Dun & Bradstreet, MVR’s, loss history, E select systems, and industry publications).

Gather, analyze and evaluate risk exposure (e.g. application, survey reports, Dun & Bradstreet, MVR’s, loss history, E select systems, and industry publications).

Gather, analyze and evaluate risk exposure (e.g. application, survey reports, Dun & Bradstreet, MVR’s, loss history, E select systems, and industry publications).

Respond to inquiries on coverage billing questions and making policy adjustments based upon granted authority level on Commercial Property and Casualty lines of business.

Analyze and process Workers Compensation bureau notices

Assist in the processing of renewal policies, endorsements, cancellations, reinstatements, reports, payments and correspondence under the direction of assigned underwriters.

Work within specific authority level to quote, accept, decline, modify and renew in accordance with accepted underwriting guidelines.

11/06-02/2012 - T MOBILE

Customer Service/Sales Representative

Responsible for providing world class customer service to all T-Mobile customer

Resolving billing, technical and all other cell phone issues

Assist up to 75-120 T- mobile customers per day to ensure quality service for all T-Mobile related needs

Mentoring new hire

Processing fraud reports

Participated in focus groups that would provide a better experience for our clients

Handle vital paperwork for all health aids

Responsible for resolving customer service complaints

Calculating weekly back pay, credit, collections, finance, and accounting

Ensure the delivery of packages

Maintain company accounts payable records

EDUCATION

05/2013- PRESENT- PHONEIX UNIVERSRITY

Course: Business Management

01/2017- Completions date

9/96-6/00 - WILLIAM E. GRADY HIGH SCHOOL

Courses: Academic

SKILLS: MS Office 2000 (Word, Excel, Power point, Access, Outlook) Internet, E-mail, Typing 60 wpm, Excel, Excellent communication and interpersonal skills

REFERENCES: Available upon request.

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