Customer Service Administrative Assistant
Resume:
Sheila Spurlock
Long Beach, CA ***05
***********@*****.***
OBJECTIVES
To provide support based upon my existing skills and experiences to advance the organization through continuing to
develop within organizational policies, while contributing to and relying upon industry best practices.
EDUCATION
UNIVERSITY OF PHOENIX - Gardena, CA
• Currently working on MBA – Concentration in Accounting
AMERICAN INTERCONTINENTAL UNIVERSITY - Hoffman Estates, IL
• Bachelor of Business Administration Management – Magna cum Laude
• Associate of Arts in Business Administration Business- with Honors
QUALIFICATIONS AND SKILLS
Proficient in MS Office Suite, QuickBooks, self-starter, proactive, expertise in resolving escalated customer service
issues; quickly develop professional rapport with new customers, personnel, situations and challenges. Works well
independently as well as in team environment.
WORK EXPERIENCE
Office / File Clerk 01/2016- 02/2016
Ultimate Staffing Company – NC4 El Segundo, CA
• Data Entry, verifying billing by confirming the actual article posted.
• File maintenance: removing outdated files and placing into storage and creating new
files for the new fiscal year
• Created paper and digital files for bookings of previous year on system network.
Residential Housing Manager 12/2010 - Present
STARTING OVER, INC. Corona, CA
• Perform interviews, intake assessments, & motivational interviews
• Provide Peer support and resource development services
• Deliver case management & conflict resolution
• Maintain and provide service reports
Customer & Volunteer Relations 06/2010- 7/2015
CAWSO Long Beach, CA
• Process orders from online store and AR using QuickBooks
• Compiled quarterly reports while keeping various databases updated with current info.
• Performed clerical duties such as filing, answering phones.
• Coordinate with volunteers for various projects, order inventory and supplies for office
Transit Checker 01/2009-02/2011
TEMPS INC. Cerritos, CA
• Conduct passenger boarding and alighting on public transportation
• Interact with transportation staff effectively
• Conduct customer service by answering question and concerns of passengers.
• Record methods of payment
Administrative Assistant 02/2008-12/2008
MW PRINCE HALL GRAND LODGE Los Angeles, CA
• Managed the front office and executed administrative duties for GM & GS
• Maintained data base of entire members of all sub lodges
• Processed A/R A/P and deposits in QuickBooks/ Compiled quarterly reports
• Contacted customers on outstanding invoices to successful resolution
Administrative Assistant 05/2007- 12/2007
MODENA TRAVEL Long Beach, CA
• All administrative duties for my shift, including supervising staff of fifteen operators.
• Motivated and assist with on-the-job-training; listen to individual calls and provide feed back
• Processed customer reservations, send out conformation letters via email or US mail
• Resolved customer issues with a positive, tactful approach.
Customer Service/Administrative Assistant 12/2005- 4/2007
TELEZONE MAKING CONNECTIONS Los Angeles, CA
• Established procedures and tracking systems for Refund Dept.
• Resolved customer problems and issues brought to attention
• Supervised and trained staff on refunding, maintain balance of data entered daily
• Processed checks/money orders, and deposits, compile weekly reports
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