Customer Service Administrative Assistant
Resume:
STACEY FERREIRA
** ******* ******, ******, ** ***48
Telephone: 857-***-**** Email: *************@*****.***
OBJECTIVE & QUALIFICATIONS
To obtain a challenging position within Administrative Assistant position that will allow me
to contribute my skills and experience while working toward advancement opportunities.
Microsoft Word Type 55-60 wpm
Microsoft Excel Numeric 60-70 kpm
Microsoft Outlook Work well under pressure
Multi-tasking
PROFESSIONAL EMPLOYMENT EXPERIENCE
Auto Zone, Inc. Somerville, MA
Hub Order Puller September 2015 – present
Truck Inventory, Merchandise Replenishment
Ocean State Job Lot Medford, MA
Stock Associate June 2015 – August 2015
Merchandise Replenishment
Banana Republic Factory Store Somerville, MA
Team Associate August 2014 – December 2014
Inventory, Merchandise Replenishment & Recovery
LSG Sky Chef (contract) Boston, MA
Customer Service/Food Service April 2014 – July 2014
Event staff; Airline meal preparation
Public Consulting Group (contract) Chelsea, MA
Administration/Data-entry Specialist December 2012 – June 2013
Creating, tracking changes, and monitoring of customer information on spreadsheets for 17 states
(Spreadsheets formed from W2’s, W4’s, I9 forms, 1099’s, IRS Paperwork)
RBS Citizen’s Bank (contract) Medford, MA Administrative/Customer Service June 2012 – Aug 2012
Debit Card Fraud Department
Verification of customer transactions
In-bound & Out-bound Customer Service
Twilite’s II Nashua, NH
Owner Jan 1990 – Nov. 2010
Serve food & beverages to guests
Inventory ordering
Payroll
Hire & Terminate employees
New England Detroit Diesel-Allison, Inc. Wakefield, MA
Administrative Assistant April 2004 – Oct. 2008
Personal Administrative Assistant to the Service Manager
Responsible for all department correspondence and billing
Prepared, processed and filed warranty claims
Contacted customers when further information was required
Organized diesel mechanic training classes for technicians
Sentry Protective Systems, Inc. Malden, MA
Dispatcher Jan 1997 – Dec 1999
Handle high volume of priority calls (Medical, Fire, Burglary, Panic)
Answer, log, screen and process incoming calls/messages
Maintain confidentiality of client information
EDUCATION
Malden High School – Received Diploma 1989 - 1993
REFERENCES
Delsin Grubbs, Recruiter
Total Clerical Solutions
Boston, MA
Mike Malizia, Service Manager
New England Detroit Diesel-Allison, Inc.
Wakefield, MA
781-***-****, ext. 235
Penny Wallace, Human Resources Manager
New England Detroit Diesel-Allison, Inc.
Wakefield, MA
781-***-****, ext. 220
Stacey Ferreira
71 Newhall Street
Malden, MA 02148
*************@*****.***
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