Bank branch management to include all facilities and properties in AZ
Resume:
MARC PIERGALSKI
Scottsdale, AZ 85260
*******@***.***
Regional Operations Manager / Banking / Security / Properties
Highly accomplished regional management professional who delivers a depth of experience across all facets of the banking industry. Approach challenges from a comprehensive viewpoint to develop and implement solutions that are most beneficial not only for the institution but also for stakeholders and clients.
Executive Excellence Areas
Systems Administration
Strategic Planning
Operational Streamlining
Security
Database Management
Start-ups & Turnarounds
Training & Mentoring
Growth & Expansion Initiatives
Process Improvements
Property Management
Risk Management
Policies & Procedures
Project Management
Consolidations
Professional Experience
MERIDIAN BANK, NA, AZ 2010 to Present
Full-service Arizona-based community bank.
AVP/ Regional Operations Manager Systems Administrator Planning & Development Property & Project Management (2013 to Present)
Promoted to take on expanding managerial duties, including providing operational direction and leadership to faculty at eight locations, writing policies and procedures for institution, and integrating technology into all aspects of operations.
Improved efficiencies while enhancing bank processes through the integration of technology to support various administrative functions.
Developed previously unavailable training program by personally becoming training department, developing standardized on-boarding process, as well as comprehensive policies, procedures and forms for all employees.
Oversaw 5.83 million in bank renovations
Facilitated all property management and project management needs for facilities.
Consolidated bank’s off-site storage.
Consolidated two branch locations.
Assistant Branch Manager (2010 to 2013)
Managed all operations and services of branch, tested and implemented new system technologies, bank policies, and procedures with branch staff. Ensured daily compliance and annual, successful audits. Secured new and retain existing commercial and individual accounts through active customer relations.
Improved operation efficiency by organizing 20 years of stored records, destroying outdated information, and creating storage systems.
Retained significant number of customers after new product implementation.
Oversaw multi-million dollar branch renovation.
Continued
CENTRAL ARIZONA BANK (fka Valley First Community Bank), Scottsdale, AZ 2005 to 2010
Community bank focused on regional personal and business accounts.
Operations Assistant (2007 to 2010)
Personal Banking Officer (2005 to 2007)
Managed operations for two offices with assistance of full- and part-time employees, securing new and retaining existing commercial and individual accounts through active customer relations. Represented bank at community events to build business and referrals. Documented processes and reported banking activity to management. Trained teller staff as new offices were added to region.
Cut storage costs in half by consolidating and organizing 15 years of stored records, destroying outdated information, and building storage system to ensure ease of understanding.
Improved employee workflows and training through development of written system of policies and procedures, which had not been previously documented.
Retained high-net-worth client following computer issue through aggressive communications strategies.
FIRST ARIZONA SAVINGS BANK, Scottsdale, AZ 2002 to 2004
Full-service Arizona-based community bank.
Operations Supervisor Trainee(2003 to 2005)
Teller (2002 to 2003)
Member of eight-person team at branch office, recruited to open new location. Managed client communications and retention through strategic relationship campaign. Ran branch location in absence of management.
Improved customers’ impressions of bank’s abilities with thorough knowledge of banking procedures and ability to answer questions succinctly.
Secured additional accounts through casual conversations with friends and colleagues, sharing bank benefits.
BANK OF AMERICA, Phoenix, AZ 2000 to 2001
The nation's leading financial institution.
Teller
Performed daily teller transactions for walk-in clients including deposits, withdrawals, and safe-deposit access within high-paced environment. Offered clients additional products based on individual needs.
Member of team that was integral to customer satisfaction at branch increasing from 82% to 97%.
Additional Experience
Teller, The LaPorte Savings Bank, LaPorte, IN
Teller / Customer Service Rep, Members’ Advantage Credit Union, Michigan City, IN
Owner, Tinsel town Tavern/Hamburger Mary’s, Scottsdale, AZ
Education
Coursework, Restaurant and Hotel Management
PARADISE VALLEY COMMUNITY COLLEGE, Phoenix, AZ
PURDUE UNIVERSITY NORTH CENTRAL, Westville, IN
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