Customer Service Representative
Resume:
INGRID AMAYA ************@*****.***
HUMBLE, TX 77346
SUMMARY
To obtain a customer service position that will enable me to use my strong communication, organizational and bilingual skills.
SKILLS
Microsoft Office
WordPerfect
Data Entry
Windows 7
Call center
PROFESSIONAL EXPERIENCE
Primary Services/Champion Energy
Customer Service Representative April 2015 - Present
At Champion, I thrive on continuous improvement and providing excellent service to our customers. Provide competitive electricity rates, flexible solutions and superior customer care since we are top-ranked provider.
Every day in our offices we operate many multilingual call centers that handle thousands of calls each day. As a result, we are a driving force in the industry. At Champion Energy I currently serve residential and web enrollment accounts in Texas, Illinois, Pennsylvania, Ohio, New Jersey, Maryland, Massachusetts and New York.
We believe in passionate debate about how we can best serve our customers and our passion for delivering services that exceed our customers' expectations.
In this role, I am responsible for handling inbound and outbound calls from customers regarding their electricity and concerns they have regarding their bills. I help customer look for the lowest rate in energy from all the other electric providers and sign them up with new or renewal enrollments into a contract that benefits them with whatever year term they choose. I help customer resolve issues they might have with their bill, or account and if possibly put them on payment plans to help them out. I manage transfer of services and cancellations of contracts. Call customers back if they have anything pending or concerns we are still pending on. I provide people with a great customer focus, computer proficiency, good communication skills, and strong attention to detail.
My goal each day is to meet company’s requirements and customer satisfaction, maintain our customers in contract with our company and try everything possible for them not to switch to another company. Meet stats since every day and month we have to meet a % require. 2 main focuses I had to meet were AHT, QA. I had mix in all 2 requirements to make sure my call and customers experience were met and customers’ pleasant satisfaction.
Asurion
Customer Service Representative May 2011 – April 2015
At Asurion, I thrive on continuous improvement and providing excellent service to our customers.
Every day in our offices we operate many multilingual call centers that handle thousands of calls each day. As a result, we are a driving force in the industry.
We believe in passionate debate about how we can best serve our customers and our passion for delivering services that exceed our customers' expectations.
In this role, I am responsible for handling inbound calls from customers regarding wireless handset insurance claims or Roadside Assistance requests from wireless customers. I provide people with a great customer focus, computer proficiency, good communication skills, and strong attention to detail.
My goal each day is to meet also my stats since every day and month we have to meet a % require. 3 main focus I had to meet were AHT, NPS, QA (GRE). I had mix in all 3 requirements to make sure my call and customers experience were met and customers’ pleasant satisfaction.
Menzies Aviation
Passenger Service Agent September 2010 – April 2011
Ticketing, greeting passengers at check-in, checking in passengers.
Receiving incoming flights, being at gate jet-way to receive passengers from their international arrival flight and welcoming all guests into the country.
Helping out with luggage and passenger’s luggage related issues such as claims or damaged luggage.
Dispatching outgoing flights by going to the departure gate and make sure everything is on time and with no problems.
Help passengers with ticket issues for example, selling tickets at ticket counter, change of dates or tickets reissued.
Assist VIP passengers and foreign officials upon arrival to Bush Intercontinental Airport. Handle and assist unaccompanied minors and special service needs passengers.
Servisair
Passenger Service Agent November 2009 – August 2010
Ticketing, greeting passengers at check-in, checking in passengers.
Receiving incoming flights, being at gate jet-way to receive passengers from their international arrival flight and welcoming all guests into the country.
Helping out with luggage and passenger’s luggage related issues such as claims or damaged luggage.
Dispatching outgoing flights by going to the departure gate and make sure everything is on time and with no problems.
Help passengers with ticket issues for example, selling tickets at ticket counter, change of dates or tickets reissued.
Assist VIP passengers and foreign officials upon arrival to Bush Intercontinental Airport. Handle and assist unaccompanied minors and special service needs passengers.
Swissport
Passenger Service Agent May 2005 – October 2009
Ticketing, greeting passengers at check-in, checking in passengers.
Receiving incoming flights, being at gate jet-way to receive passengers from their international arrival flight and welcoming all guests into the country.
Helping out with luggage and passenger’s luggage related issues such as claims or damaged luggage.
Dispatching outgoing flights by going to the departure gate and make sure everything is on time and with no problems.
Help passengers with ticket issues for example, selling tickets at ticket counter, change of dates or tickets reissued.
Assist VIP passengers and foreign officials upon arrival to Bush Intercontinental Airport. Handle and assist unaccompanied minors and special service needs passengers.
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