Customer Service Management

Purchasing professional in developing and implementing process improvement plans, resulting in cost reductions and increase customer service. Skilled in conducting strategic negotiations. Expertise managing in manufacturing and purchasing environment. Devise and implement cost saving measures. Provide direction and leadership resulting in achieving organizational objectives. Knowledge of MRP with fully automated & integrated system, ERP, SAP & JIT purchasing driven systems. Develop and manage supplier relationships, monitor performance, initiate and conduct supplier audits. Monitor market trends, provide direction to major suppliers in search of new products and technologies. Excellent written and verbal communication skills, strong attention to details, highly organized, computer literate. Ability to work well in a fast-pace professional environment.

Area of expertise include:

Business Process Improvements

Manufacturing Ability Evaluation

Contract Development & Negotiations

Budget Control and Cost Reductions

Problem Analysis & Resolution

Quality interpretation to AS/ISO Standards

Results Oriented Team Leader

NDA and ITAR Requirements Knowledge

PROFESSIONAL EXPERIENCE

Zodiac Aerospace - Huntington Beach, CA 02/2015-03/2016

Buyer-Full Time 07/2015-03/2016

Buyer-Temp Position 02/2015-07/2015

Review and place complex and standardized MRP driven requirements.

Attained cost reductions by 20%. (below set budget requirement)

Liaison with Production Control ensuring on-time deliveries.

Establish new suppliers, reduce non-supporting suppliers.

Interface with Engineering on drawing requirements and Quality on non-conformances.

Support accounting for suppliers invoicing discrepancies and payment.

Assigned new contracts and special projects. Negotiate VMI (vendor managed inventory) contract and implementation.

VACCO IND. - South El Monte, CA 1990 – 2014

(A $90 million manufacturer in Aerospace)

Lead Senior Buyer (2000 -2014)

Reviewed documents for complex purchases for quotes, bids and proposals.

Commodities; castings, forgings, fasteners, precision machined parts and assemblies, sheet metal, electronic components, capital equipment, raw materials, PCB and printed materials.

Achieved cost reductions of 30% by negotiating multiple package pricing.

Created and implemented successful supplier APA (annual purchase agreement).

Executed Dock to Stock program reduced costs with elimination of receiving inspection.

Initiated blue print changes, to reduce high manufacturing costs.

Team leader for New Product development process with Engineering, Manufacturing and Quality

Generated performance rating program, improving suppliers’ on-time deliveries.

Applied purchasing standards to assigned commodities, reducing costs of procurement.

Trained new buyers on Company policies and procedures.

Senior Buyer/ Planner (1998 – 2000)

Review BOM and manufacturing routers for accuracy prior to release of manufacturing.

Procure all outside products, including COTS items, fabricated products and outside processing.

Report daily updates to program management and production control supervisor.

Meet and exceed internal production build schedules, improving on-time delivery to customers.

Buyer (1990 – 1998)

Review manual requisitions for correct authorizations, select multiple sources for bidding process.

Place orders with best and lowest cost supplier.

Commodities; fasteners, maintenance MRO items, chemicals and software services.

ADDITIONAL RELEVANT EXPERIENCE

NBP / BEDFORD PANORAMEX – Upland, CA

Senior Buyer

Procurement to guidelines of MIL-STD 9858A in accordance to D.A.R. & F.A.R. regulations.

Commodities; raw material for in-house fabrication, investment castings, sheet metal fabrication, machined parts, printed circuit boards, logic devices as I.C.’s, resistors, and passive products.

Interfaced with engineering, support production control, reviewed quality requirements with Q.A.

Support Manufacturing Engineering on material process flow.

Review open order reports and expedite late deliveries.

EDUCATION

Bachelor Degree in Supply Chain and Operations Management, - University of Phoenix

AA Degree in Industrial Management – Cal State Fullerton College

PROFESSIONAL DEVELOPMENT

Certification in APICS Basics of Supply Chain Management- Glendale Community College

Certification in APICS Master Planning of Resources- Glendale Community College

Certification in Purchasing Management – University Of Phoenix

Certification in Effective Negotiating – Karrass Group

Certification in Bargaining With Vendors and Contractors – American Management Association

Certification in Continuous Process Improvement Requirements – C.P.I. Organization

Certification in Advanced Excel Power User- Rockhurst University

Certification in Mastering Microsoft Project- The Graceland College Center

PROFESSIONAL AFFILIATION

National Association of Purchasing Management-Orange County / ISM-Orange County

President; Board of Director; Treasurer.

Committee Chair for New Member Orientation, Golf Tournament Fundraiser, and Monthly Dinner Meeting Speakers

TECHNICAL

MS Word, EXCEL, PowerPoint, Outlook, and Project

Technical Writing Skills for Proposal Requirements

Blue Print Reading and Interpretation

JDA, IQS, LN, M-3 / Software Operating Systems

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