Customer Service Office

Kimberly J Braun

**** ****** **. *****, ** ***** Phone Number: 609-***-**** Email **********@*****.***

CAREER OBJECTIVE

To secure a full time position in which my customer service, personal, clerical and general office skills will contribute to greater office proficiency and productivity.

KEY SKILLS

Excellent communication skills both on the phone and in person with clients and coworkers

Demonstrates ability to manage office tasks such as filing and record keeping

Strong grasp of Microsoft Office especially Word and Excel

Flexible and great ability to learn new tasks and adapt to new situations

Detail oriented and organized

Proficient in conducting inventory and check-in quality of veterinary drugs and office supplies

Solid time management skills

WORK HISTORY

Veterinary Technician/Receptionist 2008 to Present VCA Animal Healing Center - Yardley, PA 215-***-****

Answered and managed incoming and outgoing calls while recording accurate messages.

Greeted patients and maintained atmosphere of waiting area

Responsible for record keeping and filing.

Created client invoices and handled payments while maintaining an accurate monetary balance.

Conducted inventory and check in quality of drugs and office supplies while adhering to a budget

Demonstrated experience in phlebotomy, radiological procedures, dental prophylaxis, catheter placement, administering pre-anesthetic drugs, intubation and monitoring anesthesia

Veterinary Dermatology Technician 2007-2008 Garden State Veterinary Specialists - Tinton Falls, NJ

Responsible for client communication and education both on the phone and in person with the client

Maintained accurate legible patient records

Assisted veterinarian in patient restraint and obtaining samples for review under a microscope

Maintained inventory of veterinary supplies

FORMAL EDUCATION

Associates Degree in Equine Science Delaware Valley College- Doylestown, PA 1995-1999

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