CAROLYN F. LAMB

**** ******** ****

Shenandoah, VA 22849

TELEPHONE 540-***-****

OBJECTIVE: Seeking a full-time position in an office or bank.

QUALIFICATIONS

. Basic and general computer skills

. Strong communication skills

. Proven accuracy and attention to detail

. Self-starter, ability to set and manage priorities with little supervision

. Team player and works well with others

. Excellent telephone skills

. Demonstrated customer service skills, including ability to build and maintain client base.

WORK EXPERIENCE

Dispatcher, Greene County Transit, Stanardsville, VA-10/01/2008. Dispatch drivers to

proper location. Keep log sheets of trips. Answer phone and write up trip tickets

and file them, Close up for the night.

Dec II, SEI, (now SI Intl.)-Harrisonburg, VA-12/30/02-6/21/2007

Data entry and file maintenance. Held security clearance.

Chad Marketing, West Water Street, Harrisonburg, VA-2002

Schedule tours of resort over the phone.

Front Desk Clerk, Ingleside Resort, Staunton, VA- 2001

Check guests in and out, give out keys, give room directions and resort information.

Maintain petty cash drawer by making vouchers and distributing funds to the proper

staff personnel, check availability and make reservations, answer 3 phones lines

for incoming calls and direct them to the proper places, take messages.

Handle maintenance problems and resolve guest complaints.

Timeshare Reservationist, Great Eastern Resort, McGaheysville, VA 06/02/98-07/10/01

Schedule reservations for clients and enter information in computer database.

Answer phones, provide resort information and resolve customer inquiries.

Process mail, handle fulfillment, and maintain quality customer service.

Client Service Representative, TransAmerica Marketing, Harrisonburg, VA 1986-1994

Responsible for contacting clients and maintaining pledge base for non-profit

organizations. Maintained detailed and accurate records of contacts. Met performance

criteria and ensured customer service quality

. CSR of Month for September 1994 and Featured in company newsletter

. Worked with management staff to develop new CSR training program

. Awarded a bonus for employee suggestion that benefited the company

. Interviewed by the Washington Post Magazine for an article on “telemarketing.”

. Interviewed by National Public Radio for “Average American Worker” series

Customer Service Clerk, Rockingham National Bank, Harrisonburg, VA. 11/73-9/78

Processed checks for accounts and filed materials. Resolved customer service

inquiries regarding their accounts. Trained on various specialized banking

equipment. Developed accurate filing skills and ability to work with detailed

materials. Assisted customers and maintained high level of customer satisfaction.

Credit Clerk, Merchants Credit & Collection Bureau, Harrisonburg, VA. 9/72-11/73

Performed data entry for credit accounts. Maintained high degree of accuracy and

Insure confidentiality of information.

EDUCATION

Blue Ridge Community College, Weyers Cave, VA 1998

Classes in Windows 95, Microsoft Word and Microsoft Excel

Blue Ridge Community College, Weyers Cave, VA 1972

A. A. Secretarial Science, including the following classes:

Typing, Shorthand, Accounting, Business Law, Filing, Economics.

Elkton High School, Elkton, VA 1970

Diploma with emphasis in business classes: Bookkeeping, Typing, Shorthand

References available upon request

PERSONAL ACCOMPLISHMENTS

Article published in book, “Paperdolls and Homemade Comforts,” in October 2010.

Strong writing skills. Have had poems and articles published in company newspaper. Had

poems published in local newspaper.

Author of “The Collective Works of Carolyn Swartz.”Volumes 1 & 2.

Guest appearance on “You Can Be A Star.”

Perform before audiences and recorded song in Nashville, TN.

Featured in local newspaper article in July 8, 2004 edition of “The Valley Banner.”

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