Project Manager

SHARON E. HARPER

**** **** ****** ***** **** Phone: 770-***-****

Stone Mountain, GA 30087 Email: ***********@*****.*** Creative, goal-oriented, success driven, project manager with 15+ years of overall experience. Successful record of manag- ing projects and sales support functions while generating quarterly revenue goals. Strengths include: effectively translate project deliverables, staying on task, and achieving specified account goals EDUCATION

November 2000 Keller Graduate School of Management Atlanta, GA Master of Business Administration

Concentration: Project Management

August 1998 Georgia State University Atlanta, GA

Bachelor of Interdisciplinary Studies

Concentration: Law and Society

CERTIFICATION & PROFESSIONAL DEVELOPMENT

March 2011 Scrum Alliance, Inc. Atlanta, GA

Certified ScrumMaster

December 2010 Project Management Institute Atlanta, GA Project Management Professional (PMP) Certification October 2009 GE Aviation Customer Technical Education Center Cincinnati, OH Lean Six Sigma Green Belt Training

January 2009 Decision Systems Inc. Atlanta, GA

REASON Root Cause Analysis Certification

February 2001 Keller Graduate School of Management Atlanta, GA Certificate of Project Management

PROFESSIONAL EXPERIENCE

2014-2016 Macy’s Systems & Technology (Johns Creek, GA) Project Manager/Scrum Master

MST is the information technology division of Macy’s Inc. Macy’s Inc. is the nation’s largest operator of department stores

Successfully manage the systems development and implementation of various projects for the Merchandise Reporting Busi- ness unit utilizing a blended project management methodology of Agile & PMBOK

Work closely with Business Analysts, Business partners, and 3rd party vendors to define and manage requirements

Responsible for all project management activities including resource planning, prioritizing, tracking, weekly team status meet- ing and weekly executive status reporting for continuous communication to key stakeholders via Clarity

Facilitate daily standups, sprint planning, sprint estimations, and retrospect meetings

Create and maintain all project documentation via SharePoint including project plans, risk logs, requirements and tech specs

Accountable for all project tasks and deliverables to include: Coordinating and managing kick off meetings, system integration testing, user acceptance testing, and deployment planning; additionally drives corrective action to mitigate any project risks

Ensures all agreed deliverables are met, formalize acceptance received for all deploys, and provides leadership for the Q4M

(Quality4Macy’s) procedures throughout the project lifecycle and ensures all SOX audit requirements are met and are traceable.

Single View Inventory Program Team Member– Global initiative to create a common inventory which provides a seamless experience to encompass both online and bricks-and-mortar shopping

2014 – SVI Phase II – Successfully implemented the second phase of the Merchandise Reporting Project Portfolio to satisfy global OmniChannel initiative; total of 25 financial reports

2015 - SVI Phase III – Successfully implemented the final phase of the Merchandise Reporting Project Portfolio to satisfy global OmniChannel initiative; total of 31 financial reports

2015 – Successfully implemented new BI reporting platform (Cognos) for Item and Financial reports Sharon E. Harper

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2011-2014 Aon Risk Services Inc. (Atlanta, GA)

Project Manager

ARS is the technology solutions arm of Aon Corporation which provides innovative risk management software, services and solutions to meet the varied needs of risk and insurance clients

Successfully managed the implementation and delivery of a diverse group of RMIS (Risk Management Information System) projects/programs while utilizing a blended project management methodology of Agile & PMBOK

Provided consultative services to Clients to ensure the solution is efficient and meets the Client’s needs by gathering business requirements for custom solutions

Responsible for all project management activities including planning, budgeting, tracking, and weekly status reporting for con- tinuous communication to internal and external stakeholders via SalesForce and SharePoint

Created and maintained all project documentation including the project plan, open items list, communication plan and risk log

Ensured the appropriate documentation is created for the configuration and custom work completed

Monitored all data processes and exchanges in accordance of SOX and HIPPA compliance

Accountable for all project tasks or deliverables to include: Coordinating and managing user acceptance testing, pilot testing and system integration testing both on-site and via web-based user training

Reported project and resource utilization hours for specified deliverables in preparation of monthly financial billing

Continuously ensured the solution meets the specified requirements and manage client expectations and satisfaction

2013 - Completed ARS Project Management Certification

2012 Project of the Year Recipient – Top Leading Retail Grocery Store Chain in Northeastern U.S.

Implemented fully customized RMIS product for Top Leading Retail Grocery Store Chain in NE U.S.

Implemented import revisions which will allow the client to select the payment method assigned to in- coming negative transactions

2007-2011 AirTran Airways (Atlanta, GA)

Project Manager (2007-2011)

Fortune 1000 company that is a low cost airline serving primarily domestic flights

Managed multiple IT projects including hardware upgrades, software interfaces, conversions, and trainings using project man- agement skills and applicable software for the Customer Service & Maintenance Divisions

Responsibilities included: estimating, tracking project costs, preparing scopes of work, scheduling project activities, maintain- ing strict adherence to schedules, budgets and scope, and overseeing all project activities to ensure adherence to plans and spec- ification

Participated in planning sessions with client(s) on projects or other initiatives

Gathered information from various business units and technical teams including Systems Administration, Networking. Field services, Airport, and Reservations

Prepared and presented weekly project(s) status dashboards to management and performs risk assessments via SharePoint

Implemented aviation safety information system that discovers safety precursors before accidents oc- cur

Successfully deployed FIDS (Flight Information Display Screens) to more than 20 stations; huge impact with eliminating passengers missed flights

Implemented real time dashboard in ATL Hub which shows aircraft inbound to the stations; eliminat- ed 80% of holdouts and helped to conserve fuel

Replaced over 400+ IBM kiosks units to over 50 stations

Managed the replacement of over 200+ pieces of Network gear (routers/switches) for equipment re- fresh; impact to include newer technology, greater performance, and better stability 1999-2007 Sun Microsystems (Alpharetta, GA)

Program Manager (2003- 2007)

A data storage technology company providing integrated systems and optimized solutions; now a subsidiary of Oracle Corporation

Responsibilities to include: Create and monitor special revenue generating projects for East Region; accurately forecast and track sales plans and deliverables, directly sell full range of standard hardware/software service prod- ucts, achieving bookings and revenue targets, completing contract renewals on time, and up-sell service offerings Sharon E. Harper

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Identified and qualified new service opportunities in existing accounts by account planning and development of project strate- gies with service offerings/solutions, develop customer relationships at all levels in the organization, facilitate and communicate progress via weekly account meetings, and identify opportunities that can be addressed through a Sun Microsystems service offerings

Managed and coordinated projects by partnering with Service Delivery organization for specific activities i.e. ensure all equip- ment is covered per site, monitor overall account plan through implementation, and follow through on all required Deal Man- agement Processes and escalations where required

Acted as a primary liaison for accounts as it relates to all service needs to include: ensure requests, inquiries and deals are completed on time and accurately

Success rate of 98% or higher of target goal year over year

Uncovered $1M of software revenue in 2004

Achieved 102% of $12M quota in 2005

Project Manager (2001-2003)

Responsible for directing, monitoring, and overseeing the operations and administration of projects to turnaround a service di- vision under the direction of a Sr. Project Manager to include: coordinating activities of service resources and other project staff, monitoring the performance and progress against documented objectives and managing to the established revenue and expense goals

Drafted, modified and worked with Project Managers and field Customer Service Managers to finalize service project plans and establish timelines to ensure milestones were achieved using industry-accepted tools, i.e. Microsoft Project, Microsoft Access

Monitored service project revenue and expenses to stay within or under approved budget

Co-developed and implemented project schedules to ensure required dates were met.

Monitored and maintained Customer Satisfaction by engaging in weekly or monthly status meetings, and documenting and tracking issues through resolution

Consistently met documented deadlines and objectives

Tracked and updated over 300,000 serial numbers in data warehouse for revenue recovery

Co-developed new Service Organization to focus on on-going service revenue objectives Account Manager (1999-2001)

Performed a variety of administrative duties to assist both Account and Financial Sales Representatives in the completion of projects including prioritization of orders, contract evaluation, accurate shipment and allocation of equipment.

Responsible for managing and guiding the orders in concert with the quarterly sales goals

Independently performed the following administrative responsibilities on an on-going basis: collected and inputted data for orders daily, tracked customer installs/de-installs, and responded to customer status inquiries

Coordinated and tracked the shipments of equipment with Logistics, maintained accurate and up-to-date files of all work in process, analyzed status reports for accuracy, and corrected any discrepancies.

Discussed order/project activities on a weekly basis via tele-conferencing and emails to reduce potential negative revenue im- pact

Worked on a team for the largest geographic regions in the company

Consistently closed revenue business prior to quarter close dates

Worked as a Test Team member for the Archimedes Project to upgrade current SAP version to 4.6 PROFESSIONAL & COMMUNITY AFFILIATIONS

Project Management Institute

Scrum Alliance

PMI Atlanta Chapter

Alpha Kappa Alpha Sorority, Incorporated

Macon Community Empowerment Organization

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