Customer Service Sales
Resume:
Dorothy Wood
Lexington, South Carolina, 29073
*********@*****.***
WORK EXPERIENCE
PIZZA HUT, Lexington, SC
General Manager February 2002 - October 2008
•Handling of customer complaints in a polite, professional and efficient manner.
•Executed schedules including the hiring and firing of employees to obtain high customer satisfaction.
•Oversee activities directly related to making products or providing services.
•Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
•Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
•Opening and closing of store as required by company policies.
•Communicated all store initiatives and promotions to customers to generate return business.
•Count and order products as needed weekly.
•Operated a POS system to itemize and complete an average of 100+ customer purchases a day.
LITTLE PEOPLES DAYCARE, Gaston, SC
Assistant Care Provider June 1995 - December 2001
•Effevtively communicate with parents or guardians about daily activities, behaviors, and related issues.
•Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
•Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
•Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
•Maintain a safe play environment.
•Assist in preparing food and serving meals and refreshments to children.
•Instruct children in health and personal habits, such as eating, resting, and toilet habits.
•Help children with homework and school work.
FOUR SEASONS FASHION, West Columbia, SC
Sales Clerk April 1992 - November 1994
•Exceeded cusotmer satisfaction in a polite and timely manner
•Describe merchandise and explain use, operation, and care of merchandise to customers.
•Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
•Compute sales prices, total purchases and receive and process cash or credit payment.
•Maintain records related to sales.
•Place special orders or call other stores to find desired items.
•Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
•Ticket, arrange and display merchandise to promote sales.
•Exchange merchandise for customers and accept returns.
•Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
EDUCATION
University Of PhoenixPhoenix AZ
Bachelor of Science, May 2014
•3.86 GPA
•Graduated with a degree in psychology.
ADDITIONAL SKILLS
•Qualified customer service representative with over 20 years of experience.
•Personable and professional under pressure.
•Patient and empathetic with extensive background in conflict resolution and costumer care.
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