Front Desk Reception

PAMELA Y. WASHINGTON

Email: **********.********@*****.*** Cell: 202-***-****

www.linkedIn.com/pub/pamela-washington/23/0/752/

Ability Summary: EXPERIENCED Service-focused, technically skilled and hardworking office support professional with over 20 years of experience as an administrative assistant, secretary and front desk receptionist.

Advanced skills in MS Office Suite (Word, Excel, PowerPoint and Outlook); demonstrated ability to learn new computer programs quickly.

Expert interpersonal and communication skills -- known for tactful handling of sensitive, confidential issues; ability to resolve customer complaints; and timely completion of polished, management reports and presentations.

Work History

Front Desk Reception - Chevy Chase Land Company, Chevy Chase MD

Contracted - Robert Half, Bethesda MD - July 30th 2015 - September 1st 2015

Reception –

Greeting and welcoming guests and announcing visitors..

Observe staff calendar/meetings for the day to monitor staffs' visits, conferences, presentations and field visits

Observe conference rooms (Large and small) for adequate use for next meeting.

Pick-up mail and distribute.

Job Work Orders -

Calls regarding units issues from tenants of building 8401 are addressed with accuracy, expediency and are directed via email and via cell phone (if necessary) to the building engineers and property manager depending upon the circumstances. This procedure also adheres to tenants' contractors; cable vendors; designers; painters; that need access to their units. Building 8401 has a combined unit capacity of approximately 33.

Data Entry –

Monthly rents delivered by hand (from units within building) or mailed from near-by properties (approximately 179 units) by mail/FedEx. Rent collected by check is written in log book.

After recording by hand written log, checks are presented to the accounting office

Information from the hand written log is then applied to an Excel database per property location.

Administrative Assistant - Office Team Staffing Agency

- Contracted Alexandria, VA Office 05/20/2015 - End Date 06/05/2015

First Home Care - Foster and adoptive agency; work site Alexandria Virginia off of Edsall Road; duties consist of performing office receptionist coordinating and maintaining schedules of appointments of social and case workers, interviewees and meetings for assigned departments.

Receptionist/part-time - Alexandria, VA Office 05/05/2014 - 04/01/2015

Office Team Staffing Agency- Contracted Compass Publications - open-ended position; work site Rosslyn, Virginia. Answer, screen, or forward calls; compose and translate domestic and foreign email correspondence, web searches and prepare e-book publication links and accounting charges to the online magazine Sea-Technology.

KEEPERS Staffing Agency Washington, DC 02/2014 - 04/2014

Clerical Support/Front Desk Reception - Contracted - Clients ranged from; Banker's Association, Non Profit organization enhancing computer literacy, Commercial Real Estate Firm, Full service (Mechanical, Electrical and Plumbing) maintenance firm.

Office Team Staffing Agency Bethesda MD 01-2013 - 12/2013

Front Desk Receptionist/HR Coordinator - Contracted - Specialty Care Svcs., Silver Spring, MD - Residential Health Care Provider Recruitment- screen and select high quality candidates to develop a qualified pool of candidates, administers tests, conducts interviews and hire qualified caregivers and health care professionals.

Responsible for processing all new hires and eligible rehires ensuring all information is correct and all documentation is received in a timely manner.

Conducts new employee orientation

Update and maintain employee information in the payroll system and employee database

Respond to telephone inquiries regarding the services provided by the company.

Exercises discretion and independent judgment in matters concerning office staff's function, caregiver staff and clients' concerns.

Provide administrative support to Executive Director, Case Mgr., and Social Worker

Corporate Brokers LLC Staffing Agency Annapolis, MD 07/2012- 12/2012

Sirius XM Satellite Radio Inc Washington DC

File Clerk/Customer Service Representative – Contracted

Eliminate outdated or unnecessary materials, or transferred them to inactive storage according to file maintenance guidelines and/or legal requirements.

Researched information and retrieved duplications from files.

Performed inspections of materials or files, in order to ensure correct placement.

Placed materials into file cabinets, according to classification and identification information. Updated customers accounts in the Billing Operations Department.

ProFunds Group Bethesda, MD 05/2012-07/2012

Data Entry Associate- - Contracted

Recorded accurately, while upgrading clients' sales data base of U.S. financial institutions.

Demonstrated ability to compile data, recognize and correct discrepancies and data omissions

Capitol Entertainment Svc, Inc. (Trans./Tour Svcs) Washington, DC 04/2012 - 07/2012

Secretary – Contracted

Complete, File and electronically store documents on computer hard drive or disk, and/or maintain a computer filing system to store, retrieve, update and delete documents. Compute and verify totals on report forms.

Preparation and finalization of daily reports and monthly reports

Communicated with Supervisors, Co-Workers and External Customers (parents) on a daily basis. Eliminate outdated or unnecessary materials, or transferred them to inactive storage according to file maintenance guidelines and/or legal requirements.

Performed inspections of materials or files, in order to ensure correct placement.

Assistive Technology Resource Center Washington, DC 03/2012 - 04/2012

Inventory Clerk - (Volunteer position)

Performed inventory of various equipment that aids the visual, hearing and developmentally challenged, to return to the mainstream workforce

Department of Employment Services Washington, DC 02/2011 - 02/2012

Microsoft Office Suite/(Employment Skill upgrade) –

Improve current skill set to prepare for future opportunities. Upgrading skills on resume writing, interviewing; setting and managing job websites and research engines.

Jackson Hewitt Tax Service Inc. Washington, DC 12/2010 - 02/2011

Tax Preparer

Mastered online tax course on tax preparation.

Acquired PTIN number and prepared numerous U.S. Federal tax returns. Performed a variety of administrative duties to include, but not limited to, scheduling appointments, attended to waiting clients and phone coverage.

Cathie Gill Inc. Realtors (Residential) Washington, DC 10/2007 - 05/2010

Property Management Assistant –

Liaison between tenants, property owners, contractors and utility personnel as experienced in 2006 with the Scott Group Inc., Bethesda MD (Commercial Realtors).

Liaison between Realtor and District of Columbia Basic Business License Regulators.

Generated applications and delivered tenants pre-application credit reports.

Maintained accurate database concerning rents, property updates, advertisements and office supplies.

Communicated with owners within and outside the U.S. and their tenants, regarding emergency contacts, up-keep, expenses, purchase orders and seasonal cleaning maintenance.

Office Team Staffing Agency Bethesda,MD 8/2006- 10/2007

Administrative Assistant - Washington, DC-

Provided office support to Cathie Gill Real Estate Inc., monitoring Brokers phone messages; extracting daily active listings from MLS databases; updating brokers calendar for showings and/or walk-thru and generating a monthly expense/financial report to property owners.

Where Magazine Washington, DC 01/97 - 06/97

Office Manager - Preparation and upkeep of database for monthly magazine delivery to local hotels and private business concerns. Organized security, maintenance and access of staff.

Education –

-Southeastern University, Washington, DC, Master's Degree - Business Management 04/2001- 06/2002

-Strayer University, Washington, DC, Bachelor's Degree - Business Administration 09/1999 - 12/2000

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