Information Technology Customer Service

JOHN JADE FRANCIS I. LEGASPI

Bernardo Carpio St. Lagro Subd. Novaliches, Quezon City

Contact No. +639*********

E-Mail Address: ****************@*****.***

CAREER OBJECTIVE

Any job position that can expand my knowledge and work experience in any business industry

ESSENTIAL SKILLS

A team player with strong technical skills pursuing a degree in Information Technology

Ability to monitor deadlines and performance in-line with appropriate programs

Function as a resourceful and proactive team member

Strong organizational skills, with attention to detail and the ability to prioritize to meet deadlines and schedules

Good judgement and decision making skills

Ability to communicate effectively both in writing and speaking and convey complex information in an easily understood format

Intuitive with outstanding interpersonal influencing and communication skills able to develop and motivate others

Always open for learning to expand the knowledge about business perspective

Able to set priorities and multi-task

Active Listening and Problem Solving Skills

EMPLOYMENT HISTORY

Verizon Account ( TeleTech )

Levels 1 & 2, Robinsons Place Novaliches

Maligaya corner Quirino Highway

Novaliches, Quezon City 1123 Philippines

Customer Service Representative (Service to Sales) Aug. 2015 – Present

• To resolve customer complaints via phone, email, mail, or other media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts.

• Take payment information and other pertinent information such as address and phone numbers; provide company information & services.

• Answer questions and suggest solutions in relation to products and services.

• Inform customer of deals and promotions.

• Utilize computer technology to handle high call volumes.

• Compile reports on overall customer satisfaction.

Commission On Audit

COA Commonwealth Quezon City Philippines

On Job Trainee July 2014- Sept 2014

Conducting works in the Tech Support Department

Conducting works in the Helpdesk Department

Performs other related tasks that may be assigned

EDUCATIONAL BACKGROUND

Tertiary

Bachelor of Science in Information Technology, 4th Year 2011-2015

#1 Esperanza St., Hilltop Mansion Heights, Lagro, Quezon City

Secondary

Our Lady of Fatima University 2007-2011

#1 Esperanza St., Hilltop Mansion Heights, Lagro, Quezon City

Award(s): Loyalty Award

Primary

Our Lady of Fatima University 2001-2007

#1 Esperanza St., Hilltop Mansion Heights, Lagro, Quezon City

Award(s): With Honors & Loyalty Award

TRAINING & SEMINARS ATTENDED

21 January 2014 Artificial Intelligence Awareness towards Global Competitive

Our Lady of Fatima University, Quezon City, Philippines

23 January 2014 Innovative IT Capstone

Our Lady of Fatima University, Quezon City, Philippines

8 February 2014 Advance Persistent Threat Virtualization w/ Cloud Computing

Our Lady of Fatima University, Quezon City, Philippines

28 February 2013 Career Enhancement Program and IT Forum with the

Theme, “Career Enhancement through Practical Knowledge and Skills”

Our Lady of Fatima University, Quezon City, Philippines

SKILLS & INTEREST

Microsoft Office

Internet browsing software & applications

System Troubleshooting and Hardware

Operating Systems (Windows XP / Vista / 7 / 10)

VMware Application

PERSONAL INFORMATION

Date of Birth : September 15, 1994

Nationality : Filipino

Language/s Spoken : Filipino & English

Sex : Male

Height : 5’7 ft

Weight : 74 kg

Status : Single

Religion : Roman Catholic

CHARACTER REFERENCES

Mr. Terencio Chua Jr.

Trainer for Verizon Service to Sales

Levels 1 & 2, Robinsons Place Novaliches

Maligaya Novaliches, Quezon City Philippines

Contact Number: 092********

Mrs. Marissa G. Chua, MaCoEd

Program Head for IT and CS

Our Lady of Fatima University, Quezon City

Contact Number: 0905- 350- 3733

Mr. Ricardo R. Selda Jr.

State Auditor V of Internal Audit Office

COA Commonwealth Quezon City

Contact Number: 951-04-89

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