Customer Service Manager

Human Resource Manager

and/or

Personnel Director

Dear Sir or Madam:

The purpose of this letter is to introduce myself and submit a current résumé in hopes of obtaining a position with your company. The accompanying résumé accurately depicts my work history; however, it only begins to portray the level of dedication and professionalism I incorporate into each position I have held.

Throughout my career I have worked in customer service environments. In my last position I was a Customer Service Representative with Okinus in Pelham, Georgia. My employment history includes working as a 3rd Key Holder with Dollar General where I attained management experience. I am able to work in high volume, high stress environments requiring strict attention to detail and always seek to improve and to provide quality work. These qualities, coupled with my commitment to perform each task to the utmost of my ability are just some of my major assets and I feel certain I would qualify as an excellent candidate for your review.

If you would like to schedule an interview, please contact me at the above noted telephone number. Thank you in advance for your time and consideration in reviewing the enclosed and I certainly look forward to hearing from you. More importantly, I look forward to becoming a member of your workforce team.

Sincerely,

Tsa Williams

Objective

To obtain a position with a reputable company where my skills and years of customer service experience would be used to meet the company’s goals.

Experience

Customer Service Rep. FEB. 2012 – Present

Okinus Pelham, GA

•Process applications for financing.

•Provide an elevated customer experience to generate a loyal clientele.

•Routinely answer customer questions regarding fiancing and pricing.

•Process credit card transaction and manually submit ACH drafts. Add and update information on spread sheets.

CASHIER MAY 2011 – FEB. 2012

WALMART CAMILLA, GA

•Greeted customers entering store to ascertain what each customer wanted or needed.

•Provided an elevated customer experience to generate a loyal clientele.

•Routinely answered customer questions regarding merchandise and pricing.

•Processed cash, credit card, check, coupon, and gift card transactions.

CASHIER JUN. 2010 – MAR. 2011

FLASH FOODS PELHAM, GA

•Maintained cleanliness and appearance of the entire store.

•Politely assisted customers in person or via telephone.

•Communicated with vendors regarding store orders and invoicing.

•Replenished bags, supplies, and other materials at cash register

KEY HOLDER MAY 2007 – AUG. 2010

DOLLAR GENERAL CAMILLA, GA

•Gained trust of management and obtained keys for opening/closing the store.

•Supervised employee’s to make sure daily task were completed.

•Conducted weekly walk-through with store manager to discuss interior visual displays.

•Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

References

Dorothy McCray Camilla, GA 229-***-****

Jody Sanders Camilla, GA 229-***-****

Vernita Cooper Pelham, GA 229-***-****

Contact this candidate