Information Technology Management
Resume:
Dennis James B. Bustamante
Edgewater, MD 21037
Home: 443-***-**** E-mail: ********@*****.*** Cell: 443-***-****
SUMMARY:
Over twenty years in information technology involving progressive systems design and management. Responsible for cost saving innovations using technology to enhance operational efficiency. Strong technical and interpersonal ability to interact with management and technical staff.
EXPERIENCE:
Charles County Public Schools
February 2006 - Present
Systems Administrator
System Administration of two System-i servers.
Design and development of the enterprise disaster recovery plan. Implemented BRMS and Tivoli enterprise backup and disk to disk data save resulting in a 24-hour Recovery Time Objective (RTO.)
Implemented System I network-based printing for the school system.
Design and implementation of a web based Employee Self Service system.
Top down review of all IT related business processes.
Management of 2 IBM System i model 720.
Implementation of document imaging system and document workflow system.
Project management of student information system migration to a new platform.
Project management of financial and employee system migration to a new platform.
United Way of the National Capital Area
June 2001 – October 2003
Director, Information Technology
Management of all IT related projects including daily operations, web based application development and new systems design and development.
Migration of ten NT 4 servers to Windows 2000.
Design and development of new Fund Raising System.
Design and implementation of a 9 location WAN.
Design and implementation of a web based online donation system.
Top down review of all IT related business processes.
Management of 2 iSeries/400 model 820 and 400
Implementation of disaster recovery strategy using BRMS/400.
Green Thumb, Inc.
December 1997 – June 2001
Director, Information Systems
Directed all information technology related projects, operations and new systems development.
Including:
Purchase and implementation of two IBM iSeries/400 model 720 and 170.
Design and implementation of the corporate Year 2000 policy and compliance.
Lawson Financial system modules.
Design and implementation of a ten-node nationwide WAN.
Installation of 11 IBM Netfinity servers and Novell Netware 5.0.
Installation of iSeries/400-based Lotus Domino with 500 clients.
Installation of NT-based Raptor Firewall system and Cisco routers.
Implementation of a nationwide help desk system.
Design and development of an e-commerce website.
Nationwide Internet access to iSeries/400.
Land Rover, North America, Inc.
June 1996 – November 1997
Manager, Systems Architecture.
Directed the AS/400 system upgrade to the RISC model 510. Managed the headquarters relocation, including:
Upgrade and consolidation of 2 AT&T PBX.
Design of the new building cabling system for voice and data.
Redesign of the entire data network including: T-1 Internet access, frame relay digital service to international locations.
Migration from MS Exchange to Lotus Notes 4.5.
Redesign and implementation of the corporate disaster recovery plan.
Graduate School, USDA
October 1993 – May 1996
Manager, Information Systems
Development of a five-year strategic plan to define the school’s computer infrastructure, IS budget and change management policy. Also responsible for planning, design and implementation of all major IS projects including:
Frame relay-based nationwide WAN using SNA, TCP/IP and IPX data protocols.
Installation of a Gopher-based Internet site.
System migration from an IBM s/38 to AS/400.
Implementation of J.D. Edwards Financial systems: GL,AP,AR,Payroll and HR.
Implementation of a nationwide help desk and continuing training program for staff of 300.
Major application development like; Student Registration, Meeting and Conference and Contact Management.
Chemical Manufacturers Association
August 1988 – October 1993
Associate Director, MIS
Responsible for all MIS operations including; technical staff training, nationwide WAN, contract management.
The Society of the Plastics Industry, Inc. August 1986 – August 1988. Director of MIS
B.F. Saul Company (Chevy Chase F.S.B.) February 1985 – November 1985 Systems Analyst
Guaranty Mortgage Corporation. 1979 – 1985 Systems Analyst
Urban Land Institute, Inc. 1977 – 1979 Data Analyst
EDUCATION:
ML Quezon University – Manila, Philippines, 1974, Bachelor of Science in Commerce
La Salle Green Hills – Manila, Philippines 1971
REFERENCES:
Will be furnished upon request.
List of Accomplishments:
1. Design and development of Web-based application systems.
-Led efforts to develop ePledge®, a donor electronic pledging application.
-Developed a campaign participation application for charitable agencies.
-Developed and launched Geezer.com®, a Website for crafts made by seniors.
-Led efforts in the design and implementation of grad.usda.gov. greenthumb.org., unitedwaynca.org. Websites.
2.Planning and implementation of corporate help desk systems.
-Developed and implemented the help desk for UWNCA to serve internal staff and external ePledge clients.
-Created a help desk system at Green Thumb, Inc. for a staff of 500 and played a major role in providing an IT continuing education effort.
-Developed and managed help desk systems for UWNCA, Green Thumb, Inc., Land Rover North America, Inc., USDA Graduate School and other companies.
3.Information technology staff management and development.
-Hired and trained network administrators, systems and application programmers, database administrators and systems, business and data analysts.
-Developed a ‘buddy’ process that allowed internal IT staff to learn from
hired consultants and specialists.
-Employed Manage by Objectives (MBO) techniques in personnel and project management.
4.Innovative systems design and management.
-Implemented a distributed network of IBM iSeries/400 to allow for continued growth at the same time preserving infrastructure investments.
-Designed and developed the corporate disaster recovery plan for four organizations.
-Used Internet technology to provide IT services to multi-location organizations while minimizing communication costs.
-Managed and configured telephone switches from Rolm, AT&T and Nortel including coupling two switches to avoid system replacement.
-Led efforts in interfacing voice and network systems to facilitate call management.
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