Product Owner

SUMMARY

Product Owner with a testing background. Proficient in working with internal client facing teams developing business requirements and assisting the translation to technical requirements. Experience with face-to-face external client interactions and executive level presentations. Participated in the transition of multiple teams to the agile development methodology. Able to interface with stakeholders and developers across multiple divisions while leading requirements discovery and documentation processes. Strive to understand client needs and provide exceptional results, insight and solutions.

SKILLS

MS Office Suite (Word, Excel, PowerPoint, Visio, Access)

Atlassian Products (Jira, Confluence),

Sharepoint

SAP BusinessObjects

Basic SQL

Large group presentation/demos, including off-shore resources

Manage Product teams

Research, define and document business requirements

Create vision, guidance for road mapping, features, and user stories

Create engaging, informative and well-organized presentations

User Acceptance Testing

Education

Continuing – Power BI Microsoft – edX Online

Continuing – Technical Writing, Emphasis on Project Management – JER Online

Certificate – Public Speaking Atlanta Spokesman Graduate Club

Diploma – Bryant High School

PROFESSIONAL EXPERIENCE

iHealth Technologies August 2006 to May 2015

Product Owner 2014-2015

Support the development and rollout of a proprietary query product, utilized by multiple departments resulting in 75% reduction in data analysis effort. Provide vision, design, test and demo data product incorporating business logic and knowledge contributing to efficient client setup and 25% reduction in errors. Integrate and sunset legacy products. Manage and research complex rules, evaluate business impact. Convey context to off-shore developers and provide reporting to executive leadership. Work within agile SDLC writing epics, features, user stories

Policy Integration Coordinator 2012-2014

Obtain and interpret policy product requirements, contract limitations and provider tolerance for 5 clients (e.g. Excellus NY) resulting in the initial execution of multimillion-dollar contracts. Configure product decisions; educate client project leaders and transfer client vision and knowledge to internal managers. Travel on-site for product presentations.

Testing/Implementation Analyst 2006-2012

Perform product testing for 30+ clients comprising 17,000+ internal business rules. Ensure accurate policy configuration for new clients prior to go-live and assist with necessary policy modifications to align with product vision. Achieve monthly release deadlines and standards. Comply with multiple regulatory agency guidelines.

Research Airflow June 2006 to July 2006

Test and Balance Technician Interim work

Operate and interpret standard electrical and electronic diagnostic equipment and precision measuring tools. Perform complex trouble shooting and repairs on all types of industrial equipment, especially air handlers and ducting using fluid flow equipment associated with commercial and industrial HVAC systems.

Arkansas BlueCross BlueShield June 2001 to May 2006

Business Analyst 2004-2006

Troubleshoot and resolve claim processing and system issues. Coordinate with multiple specialists to interpret, provide vision, and implement government regulations on a daily basis. Educate and instruct 35 claim processors in 3 states (AR, LA, and OK) on each product. Developed shared task based time tracking tool via MS Access resulting in 15% efficiency gain. Developed automated report generation eliminating daily manual effort for technical analysts.

Medicare Part B Appeals Specialist 2002-2004

Manage payment determinations on appealed claims for all Medicare Part B beneficiaries and providers for the state of Arkansas. Sustain strict standards based on CMS auditing guidelines. Elevate appeals to Administrative Law Judge where necessary.

Customer Service Representative 2000-2002

Communicate with beneficiaries, providers and referral sources both verbally and in writing to ensure questions and concerns were addressed in a timely manner.

Bank of America (Nations Bank) January 1998 to May 2000

Teller

Comply with established policies, procedures and regulations in order to accurately and professionally provide members with a variety of financial transactions. Remain current knowledge of all available products and branch vision. Maintain a $10,000 register and ATM holding $200,000.

Wells Fargo July 1996 to December 1997

Order Processor

Process and prepare for receipt and distribution new and old coinage working closely with the district manager, local banks and the Federal Reserve. Responsible for 3 vault inventories containing over $2 million in various denominations were maintained correctly and accurately. Guard duty on an as needed basis.

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