Customer Service Technical Support

Rachel L. Anderer Rivera

**** ** ***** **

PORT SAINT LUCIE, FL 34953

Phone: 772-***-****

*******@*****.***

Objective

I am interested in a position working with a strong team of people combining complimentary skills to accomplish goals and exceed the expectations of customers. I hope to work for a company that will provide challenging projects that will give me the opportunity to expand my knowledge as well as give me the ability to share my strengths and experience with others.

Ability Summary

I am skilled in the use of Microsoft Office programs including Access. I have created several Access databases for use in task management and work flow as well as for use in managing employee performance and quality control. I also am very strong in Microsoft Excel, utilizing spreadsheets for use in manpower models and data analysis.

Employment History

Supervisor Dispatch Fulfillment, Dispatchers, Except Police, Fire, and Ambulance

02/1999 - 03/2016 Comcast Cable 1401 Northpoint Pkwy, West Palm Beach, FL

Responsible for a team of up to 26 technical support agents. Worked on schedule coordination between two centers, manpower models, training, development and implementation of policies and procedures. I have worked as an independent supervisor, as well as on a leadership team, responsible for over seeing up to 150 agent's working on a diverse range of tasks. During my employment, I have also worked in accounts receivable, in charge of receiving billing payments and work orders for customer accounts. I also have experience in high volume call center customer service with Comcast.

PBX Operator (Private Branch Exchange Operator) an, Switchboard Operators, Including Answering Service

02/1996 - 02/1999 Four Seasons Resort

Palm Beach

2800 S Ocean Blvd, Palm Beach,

FL

Responsible for handling high volume in coming phone calls, providing customer service and directing callers. Also responsible for monitoring emergency panels and fielding emergency situations. I worked with night audit balancing food and beverage transactions.

I also worked as a room service coordinator, responsible for taking orders, coordinating between kitchen and wait staff, as well as ordering linen, flowers and supplies. Possessed extremely strong customer service skills to maintain the highest Mobile and AAA ratings.

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