Training Professional Experience

SALLIE ELIZABETH BULLARD

Jacksonville, FL ***** 904-***-****

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CAREER SUMMARY

Experienced Claim Representative with proven track record of success. Possesses excellent team building, communication and conflict resolution skills. Teacher and trainer who excels at motivating and mentoring new and seasoned staff members to achieve optimum results. Strengths include:

Excellent verbal and written communication skills.

Adapts well to change and displays a positive attitude.

Demonstrates a high level of initiative and effectively applies new concepts and techniques.

Consummate team player with a willingness to motivate others.

Experienced, organized and a resource to others.

Displays the ultimate work ethic and consistently seeks opportunities for improvement.

PROFESSIONAL EXPERIENCE

Citizens Property Insurance Corporation, Jacksonville, FL 2014-Present

Learning and Development Training Specialist

Designs, develops, and implements interactive training using instructional design skills, effective learning principles and creativity. Presents course material in either classroom or virtual setting using audiovisual aids, classroom lecture, and systems training environments, handouts, activities and exercises. Plans and coordinates courses, identifies measureable objectives and outcomes and integrates curriculum to achieve desired outcomes. Researches existing and emerging technologies and best practices in training to support the Organization. Collects and analyzes data via surveys regarding training courses and program effectiveness. Identifies problem areas and makes recommendations for course or program improvements.

Rewrote Fundamental Claims School to condense delivery of the course. This enabled a more focused learning environment which benefited the student by drawing attention to areas of opportunity unique to claims handling at Citizens as well as ultimately saving the company $1600+ per adjuster in training expenses.

Designed learning to support non-weather related water loss strategies

Designed, developed and facilitated technical and soft skills training modules for staff and vendors.

Worked closely with Quality Assurance to ensure claim training is in line with their auditing standards

Developed new hire training plans.

Conducted more than 50+ successful classroom training sessions of various size ranging from 5 to over 100 people present.

Conducted multiple Team Building exercises for employees of all levels from executives to administrative associates to increase their skillset and promote a better work environment.

SALLIE ELIZABETH BULLARD

Jacksonville, FL 32223 904-***-****

State Farm, Jacksonville, FL 2006-2014

Catastrophe Claim Representative

Responsible for investigating, evaluating and settling fire claims to include verification of coverage and extent of damage to property. Prepare and review estimates in loss settlements as well as estimates submitted by insureds and/or third parties to determine whether additional or specialized investigation is necessary for claim resolution. Independently reviews a large volume of complex claims requiring special investigation and serves as a resource on complex/non-routine claims. Uses a high degree of technical knowledge in estimating damages and assists in the training of less experienced claim representatives. Independently leads and coordinates special projects as assigned.

Worked as a team leader in both a field and centralized environment with a span of control of approximately 12-30 claim representatives; assigned and reviewed files, trained new-to-role representatives, provided staffing recommendations and handled complaint resolutions.

Handled cause of losses including wind and hail, back-up of sewer or drain, fire, lightning, winter storm and large loss claims.

Received favorable reviews on deployments and recognized for continuously exceeding expectations.

Piloted the catastrophe claim processer group and established workflows to improve efficiency of the catastrophe operation.

Created a manual for the Learning and Assistance Support Team to provide structure and clarity of the roles and responsibilities for the section’s Newsletter and Training Calendar.

Member and officer of Toastmasters, Section Development Group, Division Development Group, Section Planning Committee, Newsletter and Training Committee.

Centex Homes, Jacksonville, FL 2005-2006

House Budget Administrator

Built and managed residential construction budgets. Responsible for project management of purchasing activities and administering budgets and contracts, generating reports, and other key administrative processes of community maintenance and contract administration. Maintained plan budgets through the contract change process and ensured all budgets and affected lots were updated according to the contract change request.

Set up new communities, plans and vendors in purchasing system.

Input plan budget information into purchasing system.

Administered option details for new communities and applied changes for specified communities after launch.

Coordinated with other shared service functional teams to ensure accuracy of house budgets and payments to vendors.

Worked directly with Accounting, Field Managers and Sales to resolve discrepancies involving purchase orders, change orders, color sheets and vendor changes.

EDUCATION/PROFESSIONAL AFFILIATIONS

Bachelor of Arts (BA), Human Criminal Justice (minor in Psychology)

University of North Florida, Jacksonville, FL

Completion of Associate in General Insurance (AINS) 21 and 22

Xactimate 28 Certification Level 2

Instructional Design: Performance-Based and Results-Focused Certificate

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