Systems Engineer
Resume:
Fernando Pedroza
Oak Lawn, Illinois 60453
Cell: 708-***-****
Email: ********@*****.***
OBJECTIVE:
To gain employment with a reputable company where I can best utilize my Technical Support Skills along with my Unix/Windows/Networking and troubleshooting skills. EXPERIENCE:
April 2013 to Customer Service Engineer, Unisys Corporation, Provide Hardware August 2015 Support for EMC, DELL, HP, high-end enterprise server. Replaced Motherboards, daughter cards, PCI cards, hot swappable drives, power supplies etc. Participate in Team standby rotation. Establish and main- tain site log information, appropriate spares inventory, updated diagnos- tics and documentation, and adhere to ISO 9001 procedures. September 2006 Senior Field Engineer, Fujitsu Computer Systems, Chicago to April 2012 • Provide on-site Hardware/Software and network support for UBS fi- nancial Services Inc. Establish and maintain site log information, appro- priate spares inventory, updated diagnostics and documentation, and ad- here to ISO 9001 procedures. Participate in Team standby rotation
• Break/fix hardware support of HP and Multivendor ISS servers, BLADE systems, storage solutions, HP/multivendor networking equip- ment
• IBM iSeries i5-520,i5-550 i5-570 and xSeries 300 and 400 servers. Dell 1750, 2650, 6650 Sun V440 V880, Sun Fire E20K, E25K HP Pro- Liant DL380, DL580 Servers.
• Capable of distinguishing between hardware and software problems across a multi- vendor environment.
• Proven capabilities in diagnosing and correcting system malfunctions related to Operating System/Platform, i.e. Solaris, Open Systems and/or NT.
June 2001 to Systems Engineer, Ex Libris USA Inc. Chicago Illinois 60614 August 2006 • Install, support and maintain a varied environment of Unix machines in a Microsoft NT environment network (Red Hat Advanced/Enterprise Server 2.1, 3.0, AIX 4.5 Solaris 8, 9 Ms Windows 2000/2002 server, Ex- change Server 2000. MS Office Products)
• Traveled to customer’s site for “System Administration training” of main product for Ex Libris USA Inc.“Aleph”
• 24x7 technical customer support. Web service monitoring for clients
• Assisted in supporting two office Chicago/Boston networks
• Supported off-site Unix servers for Cloud customers May 1998 to Network Administrator, Derivatech Solutions Chicago, Illinois April 2001 • Installed supported and maintained Microsoft NT 4.0 environment for this Risk Management Software vendor.
• Resolved end-user issues.
• Performed daily incremental and weekly full backups of NT and Unix Servers and NT end-user desktops using Computer Associates Arcserve backup Software.
June 1998 to Web Master, SimpleWebpage.com, Chicago Illinois 60614 April 2001 • Created web content and marketing material for an Internet design firm.
TECHNICAL KNOWLEDGE:
Operating Systems: Redhat Enterprise Linux 5 (Advanced Server 2.1, 3.0) Solaris (5.8, 5.9,10) AIX (4.5, 5.0), HP-UX, Microsoft NT, Windows XP, Windows 7 (Windows 2000 active directo- ry)
Databases: Oracle,MySql
Shell scripting (ksh, sh, csh, bourne, etc.) experience References:
John Hatzigiannis, Investment Banking Consultant
President, Urius, Inc
Mike Liebovitz Fujitsu America Jim Stachura Fujitsu America Senior Enterprise Engineer Team Leader Chicago Area 1-312-***-**** 1-630-***-****
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