Customer Service Software Engineer

Thomas E. Neeb

**** ******** ***** **********, ***** 75007 ***.****@*******.*** 972-***-****

http://www.linkedin.com/in/tomneeb

Executive IT leader, promoted through the ranks, effectively turning business strategy and technical architecture into efficient, scalable, customer focused technology solutions through highly effective program and project execution focused on on-time, on-scope and on-budget delivery and providing and exemplary level customer service and satisfaction.

Energetically sponsoring and leading projects and programs to modernize, redesign and simplify critical business processes, eliminate errors, and improve productivity and margins while saving millions of dollars.

Lead with honesty and integrity while remaining focused on developing quality interpersonal and business relationships, at all levels, and building customer, client and partner associations.

Notable Achievements

Provided $3M+ in savings as sponsor and managing director of the project to fix Fidelity Health and Welfare Division’s most broken process, automating, redesigning and modernizing the process.

Improved tool penetration and utilization 25% by spearheading Corporate HR’s Management Dashboard application replacement, moving the application to an accepted platform from the IT roadmap.

Reaped $500K in cost recovery by developing/building a new Business Intelligence/Reporting product offering, delivering 150+ configured environments in two years, and adding significant product offering for central IT function.

Led project team delivering a savings of $500K+ in Y1, improving scale for back office personnel, delivering higher quality reporting through automation of the Trial Balance Recon process, slashing reporting process time by 10 days.

Project managed ad hoc reporting improvements on time and budget, improving customer satisfaction 12%.

Developed technical solution for 401K back office personnel, slashing reporting requests from 15,000 to five, enabling more efficient use of FTEs and saving $250K annually.

Professional Career History

Fidelity Investments 1991 – Present

Director, Software Engineering/Development Management 2014 – Present

PWI, DC Business Services

Lead of Large Program Management efforts in the migration of Small Market 401k from Fidelity Institutional Services to Workplace Investing. Held responsibility for delivery of the $3M program managing a diverse set of cross company IT teams to migrate the Sales and Relationship Management from the current custom built CRM solution to Salesforce. Provide architecture, design, development and implementation guidance. Specifically tasked with repairing previously fractured partner relationships, instill IT process and acumen, and to be the IT decision maker.

Director, Software Engineering/Development Management

PWI, Health and Welfare Division 2007 - 2014

Lead of Information Technology for the Health and Welfare business unit in Participant and Workplace Investing. Hold P&L responsibility for $50M, up to 12 direct reports and 75 geographically dispersed foreign and domestic employees. Define organizational strategy based on business unit goals and priorities, including IT Mission, Vision, IT Roadmap definition and acceptance of architectural standards, accepted tools and strategies, guidance in definition of managerial and individual goals to drive direction. Provide architecture, design, development and support services for core Oracle based ERP/OLTP Application, incoming data validations, ETL, web services, internal and external reporting including operational and business intelligence and outgoing interfaces to other internal systems and third parties.

Technologies: J2EE, Oracle DBMS, Informatica, WebFocus, Oracle Business Intelligence (OBIEE) with supporting ETL, Data Warehousing, Salesforce, development, project and customer support and dashboard technology.

Earlier positions include: Director of Development, Senior Development Manager, Development Manager, Project Leader, Principle Software Engineer, Software Engineer and Associate Software Engineer.

MBA, Business Management, University of Dallas. BS, Business Administration, University of Texas at Dallas.

PMP Certified. Extensive training in leadership development, project management and HR.

Volunteer Activities: 12 consecutive years as Team Captain and Community Leadership with the American Heart Association, 6 years working with Feeding America, 6 years with Habitat for Humanity.

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