Geetha J.B Mobile: +91-822*******

Email: actyo0@r.postjobfree.com

***/***, *, *, **** Veli Street,

Madurai - 625001

Work Experience:

TE Connectivity (May 2014 – Aug 2014) Worked as Order Management Associate

Roles and Responsibilities:

Manual Order Entry - Transcription and entry of paper/fax customer purchase orders into SAP order management system completely and accurately entering all relevant purchase order data elements including part numbers, shipping and billing information and other special instructions. Creating orders as per documented work instructions. Utilizing Knowledge Base to resolve technical/procedural issues while doing the daily task.

EDI Order Entry - Processing inbound EDI order transactions from customers systems into SAP system. Managing all system alerts and ensuring that all data elements have properly been mapped from the customer transmission to SAP system. Correctly managing all system alerts and delivery blocks.

Quotations - Receiving inbound quotation requests from customer and sales departments. Generating standard quotes using SAP System. Sending quotes via email to customers and sales teams.

Using the support of e-commerce systems including forecasting customer demand, updating customer websites with information and reports generated through SAP System.

NetApp India (Aug 09-Jan 11) – Worked as a NOW Operations Administrator

Managing support requests from partners and resellers to ensure timely service and authorize access to data base software’s in SAP-CRM tool.

Day to day management of supplier operations and coordinating with respective teams to provide smooth operations in the technology supply chain.

Processing requests from partners, resellers and generate timely reports on product registrations on a daily and monthly basis to check performance of activities.

Creating demand forecast charts to ensure quality, performance and costs are met for daily cases and web registrations from partners and resellers using MS office tools.

Following up with the partners and resellers to ensure whether software download for products have been accurate without delay.

Coordinate with IT development teams to manage the development process and resolve issues through ticketing system based on priority.

Providing user support, training and administration for Enterprise content management and collaboration applications.

Interacting with Partners and Resellers to troubleshoot problems to provide a high level of enterprise support through the SAP-CRM tool. Training executives and knowledge sharing with best practices among the team executives.

Qualification

MSc Project Management for Supply Chain Operations and Logistics from the University of Greenwich, Accredited by the Chartered Institute of Logistics and Transports (CILT) and the Chartered Institute of Purchasing and Supply (CIPS) (2011 – 2012).

Bachelor of Engineering from Dayananda Sagar College of Engineering, Bangalore.

Pursued Course on SAP Material Management (Dec 2013 – May 2014) - Incell Services Pvt Ltd

SAP MM module – Master data, customization, configuration and transactions

Topics covered under this course:

Enterprise Structure, Master Data, Purchase Info Records, Source Determination, Outline Agreement, Contract and Scheduling, Purchase requisition, Request for quotations- RFQ’s, Purchase Orders, Goods received, Invoice verification, Consignment, Special Stocks, Vendor evaluation, Pricing procedure, Split valuation, Automatic account determination, Stock transport order, Physical entry, Material Requirement Planning- MRP.

Academic research experience

Research conducted and submitted proposal for Examining Critical Characteristics of RFID and How to Successfully Adopt RFID in the Supply Chains in New Zealand. (Aug 2013 – Nov 2013)

Research conducted and submitted proposal on Supply Chain Collaboration- A Triadic View (Manufacturer-Supplier1-Supplier2). (Jan 2013- July 2013)

Academic qualitative research project conducted and submitted on The Positive Impact of RFID on Digital Warehouse Management Systems. (Jan 2012 - Sep 2012)

Consultancy training from the University of Greenwich at Argos Distribution Warehouse. Critical understanding of the logistics and supply chain operations in Argos. (Jan 2012 -Sep 2012)

Technical Skills

Tools : SAP MM, SAP CRM, AutoCAD, C, C++, MS-Office tools (Word, Excel, Power Point),

Mi - Power Package, Mat Lab.

Hobbies:

Drawing and Painting, Listening to music, Travelling

Date: Signature

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