Manager Customer Service
Resume:
LAUREN K. ELLISON
*** ******* *****, ********, ** 23235 ***********@*****.*** 804-***-****
OBJECTIVE
To obtain a position that allows me to provide great, quality food and beverage service to customers while working for a company that provides exceptional service.
SKILLS & ABILITIES
Manager, Team Player, Effective Communicator, Coach, Adaptable, Chef, Budgeter, Energetic, Hardworking, Reliable, Flexible, Manage Multiple Priorities, Computer Literate
EXPERIENCE
DINING MANAGER MFA – PARHAM HEALTHCARE & REHAB CENTER
11/23/2010 – PRESENT
Manage staff of 20 plus in Kitchen, to include schedules, routine couching and training and annual evaluations. Create Weekly Menus to including special holiday and choice meals for the residents. Manage daily meal service to ensure a hot, quality and nutritious meal to 160 plus patients daily, three times a day. Stay in compliance with quarterly inspections from the Va. Department of Health. Budget and manage monthly food costs. Inventory and order twice weekly from Sysco Va.
HEALTHCARE DINING MANAGER PATRIOTS COLONY WILLIAMSBURG
4/2/2008-11/30/2010
Worked under the direct supervision of the Dining Services Director. Managed Healthcare Dining which including 3 satellite kitchens and dining rooms. Managed 16 plus staff; created schedules and trained staff as needed. Create and implement weekly menu spreadsheets. Managed and updated tray card system. Monitored clinical nutritional standards of patients.
EDUCATION
CHRISTOPHER NEWPORT UNIVERSITY, NEWPORT NEWS, VA
BACHELORS, BUSINESS ADMINISTRATION
Graduated with a 3.2 GPA, completed coursework in E-Commerce, Marketing, and Management.
COMMUNICATION
Present quarterly reports to facility reporting compliance standards and successes of the Dining Services Department.
LEADERSHIP
Member of MFA Menu Planning Committee
Volunteer at Hatcher Baptist Children’s Development Center
REFERENCES
KATHERINE THIESSE, REGISTERED DIETITIAN
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