Customer Service Sales

CLERICAL AND BILLING ASSISTANT

Highly motivated professional with 15 +years’ experience in customer service. Excellent written and verbal communication skills. Able to work will with diverse populations. Reliable and flexible. Quick learner who is detail oriented, and customer focused. Great problem solver who strives to increase customer satisfaction.

SUMMARY OF QUALIFICATIONS

Customer Relations

Supervisory & Management Experience

Microsoft Office Suites

Time Management

Conflict Resolution

Accounts Payable & Receivable

Cash Handling

Organizational

CORE COMPETENCIES

Front-End

Supervised seven self-checkout registers for easy and convenient use

Watched for any suspicious transactions to report to loss and prevention department

Customer Service

Managed multiple transaction such as refunds, returns, exchange of products while answering incoming calls

Sold and balanced money orders, western union transactions and lottery sales

File Maintenance

Verified price accuracy and resolved discrepancies; if any problem occur contacted the proper department

Generated profit and loss statements; analyzed and compared department sales; sought ways to improve sales

Cash Office

Managed store closing operations; handled any emergences

Balanced and reconciled cash registers

Billing

Recorded and tracked inventory twice a year; kept sales ledger updated

Maintained records of external and internal transfers between stores and departments

PROFESSIONAL EXPERIENCE

1989-2014 Giant Food and Pharmacy Gaithersburg, MD

EDUCATION/ CERTIFICATION

Business Associates Degree Montgomery College, Rockville, MD

60 hours in retail career development

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