PERSONAL RESUME Version *.*.*

Core skills:

** ***** ********** ** ******** Development (SDLC), including analyzing user requirement, system development & system testing

Over 10 years experience in managing daily service operation & administration

Over 5 years experience in supporting Business Development, Sales & Marketing.

Over 3 years experience in developing & maintaining eCommerce business

Experience in conducting skill improvement training for staff

Experience in managing Customer Service and be able to works within 24x7 operations environment.

Experience in handling out station support & be able to travel nationwide for site activities such as site visit & stock take activities

Experience in Managing Service Assurance including Line Service Management & Spare Parts Management in supporting Payphone Daily Operation

PERSONAL PARTICULARS

Name : ANIZA BINTI ABDULLAH

NRIC No : 680***-**-**** Race : Malay

Date of Birth : 03rd. March 1968 Gender : Female

Nationality : Malaysia Marital Status : Married

Religion : Islam Language Proficiency : Malay and English

Latest Salary : RM5,754 Driving License : D Class

Expected Salary : Negotiable Availability : Anytime

CORRESPONDENCE PARTICULARS

Permanent Address : No. 184, Jalan 8/3, Section 8, Bandar Baru Bangi,

43600 Selangor, Selangor Darul Ehsan.

Telephone No (M) : 019-*******

Email Address & Facebook : actyhk@r.postjobfree.com

EDUCATION

Highest Education :

Name and Address of School

Year Attended

Achievement Certificate

ASIA e University

2012 - 2013

Diploma Executive in Internet & Social Media Marketing

MARA INSTITUTE OF TECHNOLOGY (ITM)

1986 - 1990

Diploma in Computer Science

SEKOLAH MENEGAH (P) JALAN SULTAN IBRAHIM (SIGS)

1984 - 1985

SIJIL PELAJARAN MALAYSIA ( SPM )

SEKOLAH MENEGAH (P) JALAN SULTAN IBRAHIM (SIGS)

1981 - 1983

SIJIL RENDAH PELAJARAN (SRP)

EMPLOYMENT EXPERIENCE

As an Executive to an ICT company like PERNEC CORPORATION & its subsidiaries, I have been responsible in managing and handling various type of task to support operation services & customer services such as follow:

i.OCTOBER 1990 to FEBRUARY 2015

Latest Position Held : Senior Executive

PERNEC PAYPOINT SDN BHD. (Subsidiary of PERNEC CORPORATION BHD)

Lot 1026, Jalan Enggang, Ampang/Ulu Klang Industrial Zone, 54200 Kuala Lumpur.

Type of Employment: Full Time/Permanent

Subsidiary

Responsibilities

2011- Feb 2015

Pernec Paypoint Sdn. Bhd.

Payphone Operation Department:

Responsible in managing Spare Parts requirements for all Payphone Branches Nationwide, including repairing & new purchasing parts

Responsible in Line Service Assurance by monitoring all the line problems reported to TM & handling all the new line application from the zone (Payphone branches)

Responsible in coordinating necessary training for staff’s skill development.

Providing analysis reports for management forecast & controls

2007- 2010

Pernec Technologies Sdn. Bhd.

(FITOS Sdn. Bhd)

Halalsquare.com.my Department:

Involved in Halalsquare ecommerce project form the early stage.

Responsible in collaboration with external parties such as JAKIM, Logistic Companies & SME Companies

Providing System Requirement & handling System Testing

Handling Product Updates & Managing Customer services

Responsible in Sales & Marketing activities

Providing sales & analysis reports for management forecast & controls

2001- 2007

mySPEED.Com Bhd.

Keramat, KL

Technology Unit / Technology & Operation Department:

Responsible in handling user requirements and preparing User Requirement Specification for Technical provider.

Handling System Testing to ensure the solution provided by Technical Provider meets the specified requirements.

Analyzing and/or troubleshooting any problems occurred within testing or production environment.

System installation and testing at mySPEED’s eServices Centre. Responsible in preparing eServices Centre Audit Report and arrange for JPJ User Acceptance Test.

Customer Service Unit / Technology & Operation Department:

Managing & Monitoring Customer Service Activities & Performance:

Administration – for staff located at Keramat / Ulu Klang office

Approved Site Operation Department:

Monitoring Approved Site Operation & Performance

Provide Training for New Approved Site Staff

Administration – for Approved Site Department staff

Business Development, Sales & Marketing Department

Responsible in dealing with Government agency such as JPJ, in identifying eServices requirement

Handling sales & marketing event in promoting company services

Subsidiary

Responsibilities

1998 - 2001

PMRDC Sdn. Bhd. Keramat, KL

Software Design & Development Department

Design & Development for Electronic Government Project Phase 1 (EG1)

Component Development

Candidates Registration Application

Test Taking Application

Primary component builder is Visual Basic 6.0

Primary Content Builder is Visual InterDev 6.0 for Driving Institute System

1994-1998

Pernec Corporation Sdn. Bhd.

Keramat, KL

MIS Department

System Development & Maintenance – Transmission Division Information System (TDIS)

Assisting System Analysis & Design - Switching Division Information System (SDIS)

System Support & Maintenance 9 Card Management System (CMS)

1990-1994

Pernas Nec Kedah Sdn. Bhd.

Keramat, KL

Software Department:

Supporting Other Departments with application programs upon request

Material & Cost Controlling System (MACCS) – for Kedah Branch (PERKED)

Subscriber Automation – For Installation Department

Form Filing System – for Commercial Department

Casual Workers Payment System – for Accounts Department

Technical Proposal Computerization – for Product Planning Department

Conduct training for Executive & Non Executive

Business Planning Unit:

System Design & Development for Material & Cost Controlling System (MACCS)

ii.February 1990 to Aug 1990 – Gary Chin Computer Company, Johor Bahru

Position Held : Computer Instructor cum Administrator

Responsible in conducting any computer training for student & teacher at Sultan Ismail Girl School, Johor Bahru.

Handling administration task such as registration, payments, syllabus & notes preparation for all computer courses provided by the Company

Preparing training material & Conduct the following training for secondary school students:

Basic Theory,

Logo Programming,

Wordstar Release 4.0,

P/C Storey Board,

Basic Programming using

Dbase III Plus,

Lotus 1-2-3,

Pascal

SKILLS AND ABILITIES /COURSES

Skill Development Training:

2005 : Java Basic

2005 : Linux Basic

2005 : MySQL

Aug 1999 : MCSE Program: Implementing Microsoft Site Server 3.o

Sept 1999 : MCSE Program: Implementing a Commerce Enable Web Site using Site Server 3.0

Sept 1999 :MCSE Program : Mastering Web Application Development Using Ms Visual InterDev 6

Jan 1999 : Mastering Microsoft Visual Basic 5

Sept 1999 : Mastering Web Application using Microsoft InterDev 6.0

Feb 1999 : Mastering Distributed Application Design using Microsoft Visual Studio 6

June 1997 : Visual C++ Programming

Nov 1995 : Developing Application Using Paradox for Windows

Oct 1995 : Extended Relational Database Analysis Modelling (ERA)

Sept 1995 : Relational Database Modelling

Oct. 1991 : Understanding UNIX

April 1991 : C System Programming

Mar 1991 : Microsoft Excel Ver 2.1

Mar 1991 : Microsoft Ver. 5.0

REFERENCES

1.Tuan Haji Md Shaharom bin Md Shariff

Chief Executive Officer,

An Nur Specialist Hospital,

No: 14 & 16, Medan Pusat Bandar 1,

Seksyen 9, Bandar Baru Bangi

43650 Selangor.

Tel: +603-****-****

2.En Norizan Besar

Timbalan Pengarah (Bahagian Teknologi Maklumat)

Jabatan Penilaian & Perkhidmatan Harta

Kementerian Kewangan Malaysia

Level 7, Perbendaharaan 2,

No: 7, Persiaran Perdana, Percint 2, 62592 Putrajaya

Tel: +013-****-**** / +601*-***-****

3.Pn Ida Gustimar bt Dato

Head of Accounts & Finance Department

Pernec Corporation Berhad,

Lot 1026, Jalan Enggang,

Ulu Klang Industrial Zone,

54200 Kuala Lumpur.

Tel: +601*-*******

4.En Mohd Shamsul Redzuan bin Abdul Razak

Axis Technology Resources (M) Sdn. Bhd.

No: 38, Jalan 9/7, Taman IKS, Seksyen 9

43650 Bandar Baru Bangi,

Selangor Darul Ehsan

Tel: +603-****-**** / +019-***-****

Contact this candidate