Administrative Assistant

Audra J. Stempel

************@*****.***

PROFESSIONAL EXPERIENCE:

Mindlance, GlaxoSmithKline, East Durham, NY, Full-time 12/2014 to present

Operational Quality Administrative Assistant

• Responsible for issuing, maintaining and uploading GSK Master Batch Records

• Responsible for reviewing GSK Manufacturing and Packaging Batch Records

• Responsible for 100% record retention compliant with FDA requirements

• Responsible for Calendar and travel management in MS Outlook, meeting schedules, maintaining files etc.

• Working knowledge of manufacturing, packaging, validation, change control and other quality systems

• Working knowledge of TrackWise system

• Experience in project management that saved the company time and money

• Prepared and presented a topic on Winter Safety in Upstate NY

• Able to deal with multiple priorities and competing deadlines in a team setting

• Ability to train and coach new GSK employees in various quality functions

• Experience in Level 1 Auditing

United States Postal Service, Berne, NY, Part-time 8/2014 to 6/2015 Rural Carrier Associate (Sub)

• Responsible for sorting the mail, and delivering the mail via personal vehicle

• Provided a high level of customer service while building relationships with customers on the route

Management Advisory Group of NY, Inc., Catskill, NY, Full-time 8/2013 to 4/2014 Executive Assistant

• Prepared outside employees for field work assignments and processed field reports in MS Word

• Responsible for maintaining monthly motor vehicles files

• Receiving and distributing company mail plus faxes while maintaining a daily log of incoming checks

• Tracked staff time by client in MS Excel

• Responsible for creating, updating, maintaining and uploading documents in Adobe Pro

• Responsible for Calendar and travel management in MS Outlook, meeting schedules, maintaining files etc.

• Personalized all contracts using mail merge function in MS Word

• Spear headed information systems internet policy in January 2014

Hannaford Supermarket, Voorheesville, Albany, Clifton Park, NY, Part-time 4/2009 to 8/2013 Customer Service Leader

• Provide a high level of customer service while building relationships with customers as their cashier and/or point of contact when pursuing their grocery items

• Respond to inquiries and requests daily as the Front End Supervisor for 10-15 cashiers

• Spear headed signs to be placed within the store entrances, out in parking lot and above cart carrel stating

“Did you remember you’re Recycled Bags”

• Spear headed boxes of plastic bags to be placed inside the carousel for storage and easy retrieval

• Ability to train and coach other employees in other job functions

Kelly Services, NYS Governor’s Office of Employee Relations, Albany, NY, Full-time 6/2010 to 12/2011 Project Assistant

• Provided a high level of customer service while building relationships with customers via MS Outlook email and as the receptionist using the multi-line telephone

• Able to deal with multiple priorities and competing deadlines in a team setting

• Able to quickly learn new software applications

• Respond to and resolve non-routine inquiries to the Workshop Seminar Reimbursement (WSR) and Certified Training Reimbursement (CTR) Programs

• Worked as part of a team to track online applications and assist implementation of the new online system to automate the education reimbursement process

Kelly Services, Wellpoint, Albany, NY, Full-time 2/2010 to 5/2010 HEDSIS Administrative Assistant

• Provide a high level of customer service including building relationships with members and their physicians to track quality initiatives in MS Access via a call center setting while using medical terminology

Albany Medical Center, Albany, NY, Full-time 06/1996 to 11/2008 Administrative Coordinator

5 years Nursing Administration / Quality Management / 1 year Case Management / Social Work

• Spear headed quality improvement initiatives for service, patients and employee performance

• Working knowledge with the use of database management systems (MS Access and Excel) to build successful committees on each nursing unit while using medical terminology

• Implemented and designed clinical pathways for nurses and physicians to work together for faster recovery time of patients surgeries while using medical terminology (Documents uploaded via Adobe Acrobat)

• Prepared and processed nursing newsletter in MS Publisher while creatively sharing ideas for future publications

5 years Medical Affairs

• Prepared and processed up to 10 committees monthly including their board reports to Medical Affairs monthly meeting and then onto Board of Directors at AMC

• Processed credentialing for 3 Medical Directors every 2 years

• Administered scheduling and budget for up to 25 associates in MS Excel

• Maintenance of the Physician’s Lounge (supplies, computers, keep staff up-to-date via bulletin board, etc.)

2 years Division Head / General Surgery / Kidney Transplantation

• Processed confidential patient information for outpatient appointments and surgeries while using medical terminology

• Processed health insurance and scheduling of other medical appointments as needed

• Extensive experience in meeting/travel planning for 3 physicians in GroupWise email system

• Processed credentialing for 3 Medical Directors every 2 years

EDUCATION:

Studied Network Administration in Technology at New Horizons / Albany NY / 2009 Associates Degree / Executive Office Assistant / H.V.C.C. / Troy NY / 1995 College Internship / Word Processor / Troy City Hall / Troy NY / 1988 Regents Diploma / Business / Averill Park High School / Averill Park NY / 1986

CERTIFICATION:

• MOUS Certification in Word / 1999

• Member of IAAP (International Association of Administrative Professionals®) from 3/1997 to 3/2012

• Capital District Chapter IAAP, Chaired many committees as well as Officer positions from 1998 to 2008

• NYS Division IAAP, Chaired many committees as well as Officer positions from 2005 to 2008

• AMC Mentoring Program for Administrative Assistants from 2005 to 2008 (Developed knowledge share)

• Tutored a student of Sage College in MS Word and MS PowerPoint / 2006 to 2008

“I find Audra often goes the extra mile, taking constructive criticism and suggestions willingly, viewing same as a method to improve her approach or asset to her goals.” Judi Yannarelli / President / IAAP

“Audra consistently showed initiative, creativity, tenacity and dependability in getting the infrastructure in place for executing the program, and in ensuring that our meetings and subsequent communications went smoothly and efficiently. She was able to get consistent attendance to meetings from physicians who normally did not collaborate, and often harbored resentments or hostilities toward others involved, thus enabling us to reach formerly unachievable progress smoothly and productively.” Steve Shaha, PhD DBA / Institute for Integrated Outcomes

“Audra has maintained a highly flexible schedule and has essentially done the work of 2 assistants during that time. In addition to the work I asked of her, she supported a part-time Assistant Medical Director and in addition was able to provide help to many members of the medical staff in need.” John N. Morley, MD

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