Customer Service Manager
Resume:
Kristie Batts
Chicago, IL *****
************@*****.***
Objective
I am a reliable, Hardworking fast learner, with strong communication and organizational skills. I am looking for a position in which I can apply my knowledge and experience and benefit the company by providing effective and quality work performance.
I am an excellent employee in all work settings who achieves ongoing success with teams and is totally comfortable and successful working at tasks alone, I am prompt and punctual with self-confidence in having great Customer Service, I have exceptional people skills, and a solid work ethic
Skills & Areas of Expertise
* Customer Service
* Front Desk Management, Telephone Etiquette
* Data Maintenance, Computer Literate
* Nursing Home Experience, Including Mental Heath
* Experienced Cashier, Management Experienced
Life Enrichment Associate
Norwood Crossing Senior Living Feb/2013 – Nov/2015
Chicago IL
* Responsible for the supervision of cultural, athletic and other extracurricular activities designed to engage the residents.
* Complete and maintain Health Charts on Residents of the facility. (Reviewed by the State)
Activity Aide
Alden Princeton Skilled Nursing Facility Nov/2012 –Jan/2013
Chicago, IL
* Scheduled age appropriate, trips and indoor facility activities for Residents of a Nursing Facility.
* Completed and maintained Mental Health Charts on Residents of the facility. (Reviewed by the State)
* Worked hands on with Elderly individuals doing Exercises, arts & crafts, Bingo and many other activities daily.
Front Desk, Receptionist
Columbus Park Nursing & Rehab Center Mar/2011– Nov/2012
Chicago, IL
* Answered and transferred all incoming calls.
* Generated all new intake Resident Medical charts.
* Checked Resident and Staff Identification.
* Greeted All Guests, Staff and Residents.
* Called Medical Codes via P.A system.
* Documented all staff attendance, including Call Ins.
Activity Aide
Columbus Park Nursing & Rehab Center Jun/2009 – Mar/2011
Chicago, IL
* Scheduled age appropriate, trips and indoor facility activities for Residents of a Nursing Facility.
* Transported Residents on weekly trips, shopping ect, via 12 passenger facility van.
* Completed and maintained Mental Health Charts on Residents of the facility. (Reviewed by the State)
* Worked hands on with Elderly individuals doing Exercises, arts & crafts, Bingo and many other activities daily.
Shift Manager/ Cashier
B.P Gas Station June/2003 – Feb/2009
Chicago, IL
* Shift Manager, Cashier, Ordered stock, Completed cash drops, Trained and Scheduled employees. Ran IL Lottery Machine.
* Greeted all customers.
* Kept store stocked, clean and appealing to customers Increasing Sales.
Education
Olive Harvey Middle College High School Jun-2002 - Aug/2004
Chicago, IL
* General Studies (GED Obtained August-2004)
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