Customer Service Data Entry

Katrina Zapanta

*** **** **** **, ********* *F New York, NY 10019

646-***-**** • **********@*****.***

EDUCATION

John Jay College of Criminal Justice (CUNY), New York, NY 09/2015-Present Bachelors of Science in Fraud Examination & Financial Forensics Expected Graduation Date: May 2017

Queensborough Community College, Bayside, NY 01/2013-05/2015 Associates of Science for Business Administration

Earned 60 credits toward bachelors degree

WORK EXPERIENCE

Operation IT, New York, NY 12/2015-03/2016

Administrative Assistant

• Answer, screen, and transfer inbound phone calls.

• Managed all data entry and handled the onboarding process for all candidates.

• Provided general clerical duties and organized scheduling of meetings for the VP of Operations. Town Sports International (NYSC), New York, NY 11/2014-03/2016 Customer Service Receptionist

• Greeted and acknowledged every member who entered and exited the club.

• Scanned all members, guests, and employee key tags.

• Engaged in opportunities that positively impact the member experience. Sports and Arts in Schools Foundation, Astoria, NY 01/2015-12/2015 Tutor/Counselor

• Provided homework help to students at P.S. 122Q.

• Organized, lead, and promoted the students interest and participation in the activities.

• Established and enforced rules for behavior and procedures for maintaining order among the students. Queensborough Community College, Bayside, NY

Men’s Basketball Team Score Keeper Winter 2015

• Kept the scorebook for NJCAA Division 3 Men’s Basketball Team.

• Tracked individual player statistics, such as the number of rebounds or shots taken in a basketball game Astoria Sports Complex, Astoria, NY

Office Administrator/Assistant Aquatics Director 05/2010-09/2014

• Managed all data entry, including but not limited to, registration forms, attendance reports, instructor work schedules, program lesson plans and manage payments.

• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipts of supplies.

• Completed requested by greeting customers, in person or on the telephone; answering or referring inquiries.

• Handled time sheets for 50 employees and inputted hours into payroll system. Astoria Sports Complex, Astoria, NY

Gym Sales Representative 03/2010-09/2014

• Welcomed customers by greeting them and offering them assistance.

• Advised customers by providing information on members including enrolling Silver Sneaker members.

• Documented sales by creating or updating customer profile records.

• Processed payments by totaling purchases, processing cash, and credit cards. Astoria Sports Complex, Astoria, NY

Children’s Birthday Party Hostess 06/2008-09/2014

• Set up party area prior to guest arrival and ensured tables had exciting and unique place settings.

• Handled scheduling and reservations.

LEADERSHIP

John Jay College Women’s Volleyball 08/2015-Present Captain

• Assist coaches with player discipline

• Motivate teammates by example

• Demonstrate expected dedication level

Student Athlete-Advisory Committee 08/2015-Present Member

• Contributed in creation of intramural events

• Recruited other athletes to join

• Projected standard of respectable student-athlete SKILLS

Microsoft Office, Onboarding, Administrative Writing, Reporting, Data Entry, Supply Management, Scheduling, Organization, Typing, Verbal Communication, General Math Skills, Customer Service, Bookkeeping, Administering, Strategic Planning, Filing, Problem Solving, Attention to detail, Prioritizing, Intensive Computer Knowledge

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