Customer Service Assistant

TRISTA MAINS

**** **** ******, *************, ** 15425 C: 724-***-**** ************@*****.***

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.

CPR/First Aid certified

Dementia and Alzheimer's knowledge

Compassionate caregiver

Tubule feedings and medications familiarity

Feeding assistance expert

Patient-focused care

Trustworthy companion

Efficient and reliable team player

CNA, 06/2012 to 12/2014

Mt. Macrina Manor – 520 W Main St, Uniontown Pa

Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Maintained a clean, healthy and safe environment.

Assisted with patient transfer and ambulation.

Maintained sanitary residents' and program rooms.

Followed safe lifting techniques and individual resident lifting instructions. Assisted in cleansing enemas, catheterization and bladder irrigations. Assisted patients with ambulation and crutch walking. Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy. Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds. Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.

Documents objective data and routine aspects of patient care. Reported any unusual circumstances in the patients' condition or environment. Collects patient specimens and data, including vital signs, input/output and other delegated measurements. Provided a comforting and soothing environment.

Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.

Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety. Member in good standing with Nurse Aide Registry.

HHA, 11/2014 to Current

Amedisys Hospice – Scottdale, PA

Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Assisted with patient transfer and ambulation.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Followed safe lifting techniques and individual resident lifting instructions. Assisted in cleansing enemas, catheterization and bladder irrigations. Assisted patients with ambulation and crutch walking. Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy. Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds. Collects patient specimens and data, including vital signs, input/output and other delegated measurements. Provided a comforting and soothing environment.

Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.

Took advantage of opportunities for continuing education, quality assurance and performance improvement activities. United Health care Receptionist, 09/2011 to 04/2012 TeleTech – Uniontown, PA

Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and Prepared reports and communication for senior management and clients. Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.

Met or exceeded service and quality standards every review period. Acted professionally and patiently when addressing negative customer feedback. Assisted with receptionist duties, file organization and research and development. Recorded and filed employee benefit, salary and annual evaluation information. GED: 2012

Career Link - 135 Wayland Smith Dr, Uniontown, 15401 2012

Certified Nursing Assistant - Uniontown, PA

Certified Nurses Aide

Licensed/Certified Home Health Aide

First Aid Certification

EDUCATION

CERTIFICATIONS

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