Customer Service Sales

Laurie A. Smith

**** ********** ***** • Maryville, TN 37801• 727-***-**** • ***********@*****.***

Sales professional with proven success prospecting clients, building lasting relationships, and increasing revenue

SUMMARY OF QUALIFICATIONS

Extensive sales experience in internet marketing, and healthcare.

Consistently meets or exceed sales quotas and goals.

Excellent communication, interpersonal, and negotiation skills.

Facilitates successful interaction with clients from diverse ages, responsibilities, professions and socio-economic levels.

Consistently provide superior customer service and attention to detail, focused on establishing trust with clientele and promoting recurring business through consultative selling.

PROFESSIONAL EXPERIENCE

Coca-Cola Enterprises, Inc., Morristown, TN

The world’s largest nonalcoholic beverage company and marketing leader, with innovative products and an unrivaled distribution system to selling the #1 beverage in the industry.

05/11- current

Account Manager Small Store:

Executed and closed all sales calls.

Sold in Incremental Displays, equipment placements, and promotional programs.

In connection with a sales call, maintained appropriate inventory levels, ensured account meets Company merchandising standards, made sure that store order transmitted successfully.

Communicated account activities to supervisor.

Transported, replaced and maintained Point of Sale advertising as appropriate for account

Executed monthly priorities with correct allowances and retail pricing.

Developed relationships with store owners and managers to provide great customer service.

Advanced Medical Disposal Inc., Clearwater, FL

A Medical Hazardous Disposal Company committed to striking a balance between low prices, full compliance and great service. 05/10 – 5/11

Outside Sales Representative:

Worked in a B2B environment partnering with Doctors, Nursing Homes and Medical Facilities to provide Waste Services.

Manage and grow existing clients. Farm new clients through cold calling, direct mail, and networking leads.

Facilitate transitions between field personnel and key accounts to ensure seamless, smooth transactions and repeat business.

Expanded client base by 40+ new facilities from June 2010 to present.

Coordinated promotional events (sporting events, association meetings, etc.) to heighten brand awareness and expand sales network

Developed an on-site training program increasing overall customer satisfaction

RedZ Inc., Tampa, FL

RedZ Search Network is the fasting growing picture based search engine. Which drives traffic to your website in the top of the search results in an image format at a affordable cost, maintenance free, and great customer service.

Inside Sales Executive 05/06 – 04/10

Successfully made 60% new business closure rate on transfers from outbound cold callers.

Increased expertise in SEO and SEM utilizing web marketing tools (Spyfu, Keyword Spy, Google Keyword Tool, etc) to develop the most competitive PPC advertising proposals to drive traffic to client’s websites

Effectively built a lasting rapport with clients utilizing knowledge as well as personality

Routinely given “dead” accounts belonging to other account managers to bring back on board and / or expand existing internet advertising campaigns

Successfully re-designed client’s online market campaigns increasing their average click through rate from 1-2 % to over 10%

Expert in closing new business in hard to sell niche markets

Energized and motivated the sales floor

Successfully met my sales goals every quarter

Developed and maintained a rapport with ten of the largest accounts in the company.

Top Sales Performer in 2007, 2008, and 2009 (sales exceeded 500k annually)

Maintained strong sustainable relationships with my customers.

Served as a quality team player

Successful motivator for the sales floor

Accepts and adapts well to constant change and implementation of corporate vision.

Admin Assistant 08/02- 05/06

Acted as the CEO’s right hand to coordinate meetings, prepare reports, and delegate matters to the appropriate authority

Designed and maintained a client data base.

Responsible for processing billing and credit card transactions on a daily basis and organized marketing gifts to clients.

EDUCATION

Hernando High School – Graduated

St. Petersburg College – 2001 AA Degree

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