Test Cases Manager

Maksud Khan, CSM

Phone # +1-443-***-****

E-mail: ******.******@*****.***

Location: Columbia, Maryland

Relocation: Willing to relocate at employers expenses

Work Authorization: Permanent US Resident

Security Clearance: Active Federal Security Clearance of Public Trust

Education: MBA

CAREER OBJECTIVE:

Working for a dynamic organization, where I can bring in my expertise and where I can find challenge and grow as part of the organization.

RESUME DETAILS:

SUMMARY OF EXPERIENCE

• Twelve years+ of work experience in IT in the roles of QA Manager/QA Lead/Scrum Master/Sr. QA Analyst/Developer supporting areas of Client-Server Technology, Web applications, and Data warehousing/ Business Intelligence, in diverse business technical environments, with demonstrated leadership abilities and setting up Test environments.

• Expertise in financials, banking, conversion, and infrastructure upgrade applications

• Expertise in designing and developing test strategy, test plan, test cases and generating test reports, defect reports and product quality assurance documentation

• Experience in implementing SDLC methodologies including Waterfall Model, Agile methodology and Rational Unified Process (RUP). Experience testing applications built on SOA architecture.

• Expertise with Black box Test design Techniques like Boundary value analysis, Equivalence partitioning, Decision Table Testing, State transition testing and Error guessing techniques, Smoke, Functional, Regression, Beta testing, Database, UAT and Integration testing.

• Experience with GAP Analysis to analysis enterprise data, experience with hands on automation testing and building a team from ground up

• Expertise in Problem solving and Bug Reports using Defect Tracking Tools like Quality Center/ALM, JIRA, Bugzilla, Issue tracker and Rational Clear Quest

• Experience in working with Multiple Relational Databases like Oracle 9i/8i/7.x, MS SQL Server, MS Access, XML and Flat Files, expertise in writing SQL queries to verify the database.

TECHNICAL KNOWLEDGE:

Testing Tools & Methodology HP Quick Test Pro/UFT, HP QC/ALM, Win Runner, Load Runner, Test Director, IBM Rational Tools, SOAP UI, Tivoli, Req Pro, Team Foundation Server, SharePoint, Agile Scrum, Waterfall, V-Model, Iterative etc.

Bug Tracking Tools Test Director, PVCS tracker, Clear Quest, CM Synergy, JIRA

Version Manager PVCS, CVS, MS VSS, SharePoint

GUI Tools Visual Basic /Visual C++, Core Java

Project Management Tools MS Visio, MS Project, HP Quality Center, HP Application Lifecycle Management, Rally, Version One etc.

Languages TSL, C++, SQL, PL/SQL, VB, Java (Core)

Databases Systems & Tools SQL Server, MS Access, Oracle, TAOD, DB Visualizer, Oracle EPM Hyperion, RDBMS

Web Technologies JavaScript, VBScript, ASP, HTML5, CSS, FrontPage, Dreamweaver, SOAP/REST, JAVA, J2EE

Hardware Platform IBM PC Compatibles

OS, Networking & Protocols WinNT, WinXP, UNIX/LINUX TCP/IP Protocol. Win Vista, Win 7.0 Win 8.0, Win 10.0, MAC, z/OS for Mainframe

Server Microsoft Exchange Server, IIS, TomCat, Apache, JBoss, TSO Mainframe

Accessibility Tools Section 508 - Dragon, JAWS, Super Nova, Window-Eyes, MAGIC

Mobile Platform IOS, Android, Symbian, Microsoft

Certifications/Training HP ALM, PMP, SCRUM Master, ISTQB, ITIL, ORACLE HYPERION

Process Improvement Remedy, ITIL, Change Management, Problem and Incident Management

GENERAL EXPERIENCE:

• Experience in leading large, cross-enterprise conversion testing initiatives like Capital Markets, MSSB Research, Fixed Income, Trading, and Accessibility, ERP Solution, Telecom, Federal Health Care etc. Experience with Disaster Recovery testing and working with large data sources across distributed and mainframe platforms.

• Working closely with Quality Assurance Senior Management and Operations Counterparts to manage the general HR responsibilities

• Experienced with resource planning, scope assessment, testing framework, communication plan, reporting metrics template, defect reports, change management.

• Experienced working with data management team and SAD team for managing the test data creation from various sources in Mainframe environment and escalating any issues to higher Management.

• Expertise of the flow of the data from the source through the ETL process into the target warehouse.

• Experience validating the data at each transformation - source tables, staging tables, loading tables and finally destination tables/views --using the data mapping files and data dictionaries.

• Experience with workflow manager to edit, validate and run workflows, worklets and tasks. Experience with workflow monitor to monitor the status of workflows and sessions.

• Expertise with SQL queries for backend testing and validated database, comparing the Data. Extensively used the TOAD & DB Visualizer for Oracle/DB2/SQL server for writing SQL statements.

• Expertise working with Off-shore team and assigning testing responsibilities and follow up until test completion and reporting the status to Project Manager. Responsible for updating the weekly/monthly/quarterly reports.

• Expertise with issue management based on 32 bit and 64 bit software issues with the coordination of Browser Engineering and technical teams.

• Strong experience creating concise and clear reports for distribution and presentation to senior management on a weekly basis. Experience monitoring and tracking implementation plans.

• Experience working with multiple projects- Accessibility, Disaster Recovery Testing, Research, Capital Markets, Windows 7 Conversion, Monthly patch upgrades, Browser upgrade projects.

• Experience with beta testing to evaluate new software to meet project requirements and responsible for QA approvals.

• Expertise testing the application on data driven testing to test the application functionality on UI

• Experienced and certified Scrum Master and savvy with all daily Scrum Meetings and other required activities.

ENVIRONMENT

.Net, J2EE, Windows 7, XP, NT, Thompson One Reuters, Documentum, JAWS, ZoomText, Supernova, MS Visual Studio Test Manager Pro, MS Team Foundation, MS Project, MS Visio, Unix, SQL, Main Frames, Flex, Tivoli, QTP, Selenium Web Driver, Quality Center, Citrix, SharePoint.

PROJECT EXPERIENCES

COMPUTER SCIENCES CORP (CSC/CSRA), BALTIMORE, MD. May 11 – Present

Work Order Manager – (Software QA Manager)

CSC/CSRA is a global leader in providing technology-enabled business solutions and services through three primary lines of business. These include Business Solutions and Services, the Managed Services Sector and the North American Public Sector. CSC/CSRA's advanced capabilities include system design and integration, information technology and business process outsourcing, applications software development, Web and application hosting, mission support and management consulting.

SCOPE:

Application Validation for the projects awarded to CSC/CSRA by Federal Government. The purpose of the validation task is to verify that the functions of the applications are intact as standalone or in an integrated environment and in harmony with the federal govt. policy.

Worked as a Work Order Manager for Six different work orders spanning into seven different projects, managed eleven full time resources to date along with four sub-contractors

Projects Managed and completed to date:

PFIR: Public Facing Integrity Review is an application designed and developed by SOCIAL SECURITY ADMINISTRATION (SSA) to identify potential fraudulent cases at an early stage possible.

Activities Performed:

• Managed a QA team of 07

• Performed Requirements Analysis & Review

• Created Test Case, performed Peer Review & Test Execution

• Performed UI, Batch, Database Conversion (ETL), Web Services and Backend testing for accuracy and data mapping

• Utilized SOAP UI to perform WebService Retrieve and Update operation between components

• Performed 508 & DIET testing with assisted technology (JAWS,MAGIC,DRAGON)

• Created Test data and manipulated VSAM files in Mainframe ZOS

• Manipulated Test data using File Aid and used QMF to design and execute SQL queries

• Performed batch run SYSOUT validation to make sure each job was executed properly

• Validated output files to make sure the integration with other components are in alignment

• Automated manual test cases for regression purpose using QTP/UFT & Excel VBA

Release 3.0 – PFIR 3.0 is supporting Internet Social Security Replacement Card (iSSNRC) application this year and to verify the integrity of the application as an added layer of security and for audit purpose. PFIR will provide Division of Enumeration and Death Alert (DEDA) a list of all possible fraudulent activities reviewed by Office of Anti-Fraud Programs (OAFP). We have introduced web service, MI reports in addition to the existing Web UI and batch process from Release 2.0. Successfully implemented Accelerated Rules Deployment Process (ARDP) to implement each criterion in production using Agile Methodology

Release 2.0 – PFIR supports SSA's stewardship responsibility to assure that the public receive accurate and timely benefit payments. Thus, PFIR also acts to fulfill SSA's mission of Preserving the Public Trust and helps to ensure that all applicable federal laws are being applied. PFIR reviews must be performed in a complete and timely manner, and in accordance with all standards set forth by the Agency. In order to identify potential fraudulent cases and to review the transactions a full-fledged Web UI was created and CSC validation analyst team made sure that the application is bug free and designed as intended by the user group.

Release 1.0 – Created Master Test Plan along with Validation plan to perform extensive backend testing in a Hadoop cluster and DB2 database. Created scenario based testing and data validation in order to verify data integrity and business logic validation. Created test data and test cases to fulfill all functional requirements and use case scenarios. Provided post-production validation support in production environment to ensure successful deployment of the application Tools Used: UFT, ALM, SOAP UI, WebService Automation Tool (WSAT), Mainframe FileAid, SPUFI, QMF, DB2 and DB Visualizer

SSTNG: StaRZ & Stripes – The Next Generation (SSTNG), is a web-based application designed and developed by SSA that will release new notice capabilities to allow users to process notices for cases that was selected for redeterminations under the settlement agreement Martinez, et al. v. Astrue. These notices contain the necessary language for redeterminations that fall under the Martinez settlement.

Activities Performed: Performed test conversions from existing Manual test Cases to Automated Tests using SMART automation Framework for regression purpose. Tools used, QTP 10.0 & Application Lifecycle Management (ALM 11.00)

eCAT: Electronic Claims Analysis Tool (eCAT) is a web-based application that was designed and developed by SSA to guide the adjudicators through the sequential evaluation process for Case Documentation, Quality Review, Training New Staff while leveraging intelligent pathing and modern technology.

Activities Performed: Supported the agency to help Automate the complete suite of manual test cases consisting of 3500 manual test cases. Consistently updated the test cases and Object Repository based on new build and supported 5 consecutive releases. Tools used, QTP 10.0 & Application Lifecycle Management (ALM 11.00), Microsoft Office, TOAD

NVF: National Vendor File (NVF) is a system developed by SSA to determine/identify the duplicate vendors that are active for the entire agency.

Activities Performed:

Release 1.0 - Created Master Test Plan and validation scenarios based on functional requirements and business rules. Created & executed 2800+ manual test cases and performed extensive manual testing for database conversion, sanitization and replication.

Release 2.0 – Supporting the Agency to convert manual test suites into an automated suit for regression purpose. Tools used, REQ Pro, QTP 10.0 & Quality Center (QC), Microsoft Access, DB2, DB Visualizer, Mainframe SPUFI, FILEAID, QMF, 508 testing

MEGAHIT: Medical Evidence Gathering and Analysis through Health Information Technology is used by SSA to gain faster access to medical information and couple it with decision support, which translates to faster decisions on disability claims. Upon transfer of a claim to a disability case-processing unit, MEGAHIT automatically identifies a health IT participating source and gathers electronic medical records almost instantaneously.

Activities Performed:

CSC is constantly supporting the agency to convert the business rules and manual test cases into automated test scripts. Tools used, QTP 10.0 & Application Lifecycle Management (ALM)

UniFOrms: UniForms is an application that is a work in progress to replace the current eForms application. eForms is comprised of two applications, Client Server and Form Selector. Both applications are obsolete, unsupported and have proprietary form formats. Hence the need to replace the eForms application. The standalone UniForms application is in the process of building the prototype

Activities Performed:

CSC supported the agency to validate the new 270 UniForms form and supported its implementation in production for the Field Offices. There are a total of 530 forms to be converted and validated and CSC is providing ongoing support for this activity. Tools used, QTP 10.0 & Application Lifecycle Management (ALM), Adobe Form Builder and LiveCycle Designer, Microsoft office tools, 508 assisted technologies (DRAGON, JAWS)

eWORK: eWork is a web-based computer program for the development and adjudication of Title II work Continuing Disability Reviews (CDR’s). It can also be used to issue receipts for reports of work for Title II or Title XVI, whether or not they are associated with a work CDR

Activities Performed:

CSC supported the agency successfully to convert the manual test suits into an automated test suits using agency’s ETAF automated framework. Tools used, Quality Center, QTP, 508 assisted technologies (DRAGON, JAWS)

eFORMS: eForms was the existing application for field offices (FO) and disability determination services (DDS) offices, and agency wide to retrieve processing and other administrative forms.

Activities Performed:

CSC supported the agency successfully to retire the eForms application and help convert the eForms to UniForms. Tools used, Quality Center 10.0

VIEWSOFT INC Jan 04 – April 11

Lead Test Analyst

Led the testing effort of compliance driven UAT activities for two multimillion-dollar programs

• Anti-Money Laundering system - AML Program: Front and backend testing, batch job validation and

• BASEL II Program - Advanced Internal Ratings Based Approach (AIRB) for a Revised International Capital Measurement and Standards framework

I have managed a team of Twenty Five testers and BA’s which led to identifying major defects during the requirements gathering and in Validation phase which saved the company, millions of dollars in revenue. After the first release of the AML project, we have successfully managed to track and identify potential issues and stopped 2.12 billion UDS being laundered illegally and counting

Duties included but are not limited to:

Creation and maintenance of test cases to meet the standard of existing automation Frame work

Defining and improving the process standards within organization for the test team to function effectively

Communicating team status, creating and executing automated test cases, creating and verifying defects, reporting test metrics, and delegating work to team members

Facilitated a daily defect review meeting for local and remote team members including Business SMEs, Project Management, development, customer representatives, QA and UAT test members to review and prioritize defects

Reviewed functional requirements and provided input on missing requirements as well as improved requirement clarification during requirement review meetings

Created Test Plans for scheduled monthly application releases containing new and modified functionality and sent out to team members for review and approval

Created and executed test cases and test scripts in IBM Rational Quality Manager (RQM 2.0.1.1)

Created a New Hire document containing information to help orient new hires to the QA Team

Created a document on effective test case writing including standards on naming conventions as well as organization of test cases in RQM. Document also included testing techniques such as equivalence partitioning, boundary value testing and exploratory testing

Provided daily test execution metrics that included number of test cases passed/failed, number of defects based on status and severity levels to Project Team members for monthly production releases

Created and provided QA Signoff documentation to Project Team members for each monthly production release

Performed integration testing to verify front-end data was successfully populated to the Merchant Enrollment mainframe system (MPS)

Documented process of creating test plans, test cases/scripts, test execution, and metrics reporting for RQM

Provided monthly QA metrics scorecard on test cases created and executed, defects found by severity, defects verified and closed, number of builds tested and failed

Sr. QA Analyst

Through its subsidiaries and affiliates, T-Mobile, UK is one of the renowned telecommunications company in UK and one of the largest in the world. The company is the prominent provider of high-speed DSL Internet services and local and long-distance voice services and the No. 1 provider of data services in UK

Key Contributions:

Experienced in Quality Assurance and testing of Client, Server and Web Applications

Good understanding of QA methodology and Software Development Life Cycle (SDLC)

Involved in analysis, design and quality assurance of Client, server and Web applications

Strong experience in reviewing requirements and design documents and developing Test Plans, Test Scenarios, Test cases, Test Scripts and Test metrics

Extensive experience in performing different types of testing including System Testing, Functional Testing, Integration Testing, Regression Testing, Smoke Testing, GUI Testing, Database Testing and User Acceptance testing

Strong experience in using defect tracking tools like Test Director, Tracker

Created and maintained Test Metrics for management reporting

Proficient in back end testing including writing SQL queries for testing data integrity and validating business rules

Good understanding of Database Management Systems like DB2 and SQL Server

Excellent Communication skills with ability to work independently as well as in a team

Excellent skills in generating various reports for Test Lead & Managers

EDUCATION: MBA

CERTIFICATION: CERTIFIED SCRUM MASTER

TRAINING: HP TEST TOOLS ISTQB ORACLE HYPERION EPM ITIL PMP

CLEARANCE: Public Trust - Active

REFERENCE: Available & Furnished upon request

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