John Keifer, PMP

****E E **** N, Kimberly, ID ***41

208-***-****

actybw@r.postjobfree.com

Project Manager - remote - contact center workforce management

Leadership ~ Communication~ Presentation ~ Continuous Improvement

Effective, innovative Product Manager with 22 years of experience in leadership and engineering, focused on technology and manufacturing projects in fast paced environments. Balanced technical, operational, and financial challenges and project implementation across multiple projects, managing teams and budgets up to $42M. Successfully led cross-functional teams delivering project estimates, technical design and plans, coordinated cross-organizational resources, and managing customer relationships. Delivered accurate project revenue and expense forecasts. Designed project processes and documentation, ensuring proper requirements analysis and implementation, including issue and risk strategy/identification. Provided clearly defined goals and measurable achievements through reliable communication and post-delivery follow up improving customer experience meeting schedule, budget, and customer specifications thoroughly delivering installed and tested products.

Areas of Expertise include:

Customer Relationship/Satisfaction

Microsoft Project, Excel, Word, Visio, SharePoint, FrontPage & SolidWorks

Process Development & Improvement

Troubleshooting & Problem Resolution

Data Analysis & Reporting

Project Schedules & QA

Budgeting & P/L

Scorecard/Objectives & Measurements

C-Level presentations/recommendations

Leadership & Confidentiality

Strategic Planning & Forecasting

Cross-Functional Team Leadership

Risk, Scope & Resource Management

Experience and Key Contributions

Production Manager 2015 – Present

Seastrom Manufacturing Co., Inc., Twin Falls, ID

Seastrom Manufacturing manufactures precision washers and fasteners and has approximately 90 employees.

Direct all aspects of new product development processes, including defining scope, allocating and supervising required resources, directing and approving expenditures, and applying quality control principles to ensure requirements are met. Create, implement, and revise project schedules, work plans and activity documentation, managing personnel, work flow and execution issues, while working closely with QA to evaluate parts. Monitor work-flow making changes when necessary. Develop and implement schedules delivering key reports to management. Manage 30 employees and 7 areas simultaneously.

Successfully rebuilt multiple groups, eliminated conflict between teams, and significantly boosted morale

COX Customer Service Representative (CSR) 2014 - 2015

C3, Twin Falls, ID

IT Call Center HW & SW debugging, networking, operations, telecom, and technological infrastructure.

Demonstrated a high level of skill with difficult customers resulting in increased responsibilities and supervisor training

IT Project Manager 2014 - 2014

Maloof Law Group, Sacramento, CA

Managed planning, purchasing, and implementation of project to install 2012 Windows Server. Moved Windows XP, 7 and 8 computers to new domain and VPN. Debugged and fixed computers.

Successfully ported old computers/operating systems to a new server system

Project Lead/Project Manager/Sr. Systems Engineer III 2010 – 2013

Alpha Research & Technology, Inc., El Dorado Hills, CA

ART, an aerospace DoD government contracts company, manufactures and installs equipment, and has approximately 400 employees.

Directed 2 EEs, 4 MEs, 2 SWs, and a 3-person test team for new product design and development. Successfully managed the Secure Network Server project including determining product requirements, plans, estimating expenses, and improving processes. Developed the SOW and managed the scope and schedule with overlapping interdependent items, identified risks, and reported status, finances, and issues. Worked with the customer and across internal departments (Purchasing, Quality, Manufacturing, and Engineering) on objectives and measures for evaluation. Created/posted documentation, WBS, FMEA, drawings, and technical specifications. Forecasted, tracked, and analyzed project costs. Initiated and directed corrective actions.

Received 2 commendations from internal customers for detail, ethics, scheduling, and quality

Received 3 commendations from Boeing for response time, expertise, and scheduling

Experience and Key Contributions, Continued

Control Account Manager/Sr. Electrical Systems Engineer III 2008 – 2010

Composite Engineering, Inc., Roseville, CA

CEi, an aerospace DoD government contracts company, manufactures targets and has approximately 400 employees.

Directed planning processes, technical, resources, labor, schedules, and costs/budget including P/L. Generated documentation and presentations for the PMO. Controlled quality (AS9100), manufacturing, and engineering. Managed risks and delivered financial and variance reports for the PMO Office. Performed system design and integration, testing, debugging, and WBS modification. Managed the Front End System (FES) including a $1.6M Flight Control System subcontract, Bus and software for the $42M Multi-Stage Supersonic Target (MSST) Navy contract, and related EVM subcontracts. EVMS training.

Rewarded with FES and Bus schedule and budget for high work quality and performance

Removed all variances in a month, saving the $42M MSST project from cancellation

Project Manager & HW/SW Engineer Contractor 2008 – 2008

Kelly Services @ Intel Corporation, Folsom, CA

Kelly Services is a staffing agency that supplies IT and engineering human resources.

Managed new HW and SW development. Managed project initiation, planning, purchasing, performance, and delivery. Interfaced with project managers across 5 teams, building tools and managing scheduling, debugging, addressing system failures, planning, purchasing, designing procedures, manufacturing, and ensuring delivery to customers. Wrote and executed test procedures for PCBs, tool assemblies, and prototypes.

Developed a team schedule that prioritized tasks, eliminated non-essential tasks and significantly decreased team stress

Project Manager, Program Manager, and Engineer 1993 – 2007

Intel Corporation, Folsom, CA

Intel Corporation is a leading IC manufacturer with about 82,000 employees.

Developed the WBS and specifications for new memory products. Developed new motherboard products. Design and use prototype chips and boards to verify functionality. Worked directly with customers throughout phases to verify we were meeting expectations and solve any issues. Managed project milestones, purchasing, estimating costs/budget, and 5 technicians. Directed remote global teams. Created and implemented the product vision and direction for memory modules including product plans and migration. Developed and managed technical and consulting relationships with memory suppliers. Initiated and directed corrective actions. Managed development of testing SW, and presented reviews to senior management.

Managed the creation of a SQL database and user interface, improving efficiency by 50%

Improved standard group communication, resource availability, and efficiency by 25%

Education and Credentials

BS, Electrical/Electronic Engineering, California State University, Sacramento (Cum Laude)

Tau Beta Pi – National Engineering Honor Society and Golden Key National Honor Society

Project Management EVMS Training

Active Department of Defense (DoD) Secret Security Clearance

Active PMP Certificate

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