Customer Service Manager
Resume:
Canzon, Kacy E.
Muzon, CSJDM, Bulacan, PHILIPPINES
Contact Number: 092*-***-****
E-mail Address: **********@*****.***
OBJECTIVE
To be connected with an establishment or company where my skills and capabilities can be maximized effectively, preferably a position related to my chosen field or any office or business related assignment that suits my qualification.
SKILLS/INTEREST
Open to new Learning and Experiences
Good in Communication
Good in Customer Service
Computer Literate ( typing, etch.)
Can work under minimum supervision
PERSONAL DATA
Date of Birth : March 25,1986
Height : 5’6
Weight : 110 lbs.
Language Spoken : English / Filipino
Civil Status : Single
Fathers Name : Rodrigo Canzon – Seaman
Mothers Name : Susan Canzon - Business woman
EDUCATIONAL BACKGROUND
OUR LADY OF FATIMA UNIVERSITY
Associate in Hotel and Restaurant Management
2007 - 2009
Timoteo Paez Integrated School
High School Graduate
1998-2002
Timoteo Paez Integrated School
Elementary Graduate
1992-1998
SEMINARS AND TRAININGS ATTENDED
BASIC TRAINING
( SOLAS )
The Maritime Training
Center of the Philippines
3rd & 4th floors G.E Antonino Bldg.,
Kalaw – Bocobo Sts. Ermita, Manila
MAY 2015
EMPLOYMENT RECORD ( From present work backward)
CALIFORNIA PIZZA KITCHEN
SM Mall of Asia
SERVER SPECIALIST ( HOST/ SERVER)
December 2013 – PRESENT
DUTIES AND RESPONSIBILITIES
1 ) Escort customers to their tables.
2 ) Present menus to patrons and answer questions about menu items, making recommendations upon request.
3 ) Explain how various menu items are prepared, describing ingredients and cooking methods.
4 ) Inform customers of daily specials.
5 ) Describe and recommend wines to customers.
6 ) Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
7 ) Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
8 ) Take orders from patrons for food or beverages.
9 ) Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
10) Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
11) Garnish and decorate dishes in preparation for serving.
12) Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
13) Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
14) Prepare checks that itemize and total meal costs and sales taxes.
15) Collect payments from customers
16) Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
17) Clean tables and/or counters after patrons have finished dining.
18) Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
19) Stock service areas with supplies such as coffee, food, tableware, and linens.
20) Fill salt, pepper, sugar, cream, condiment, and napkin containers.
GUMBO RESTAURANT (Taste of New Orleans)
The Block SM North Edsa Q.C
FOOD SERVER
March 18, 2011 – Sept. 11, 2011
BURGOO AMERCAN BAR AND RESTAURANT
Tomas Morato, Q.C.
FOOD SERVER
Sept. 14, 2010 – March 13, 2011
GUMBO RESTAURANT (Taste of New Orleans)
The Block SM North Edsa Q.C
FOOD SERVER
Mach 13, 2010 – Sept. 12, 2010
Hotel Windsor Singapore
401,Mcpherson Road
Singapore 368125
Hotel Guest Service Associate (OJT)
Café Windsor
Dec.2, 2008 – May 31, 2009
ACE HARDWARE
SM Valenzuela
Cashier / Customer Service Officer Reliever
October 24, 2005 February 18, 2006
ORVIETO TRADING CO.
SILVERWORKS
SM Marilao
February 18,2005 July 25, 2005
Sales Staff End of Contract
FUTURE STATE INC.
HUMAN / BENCH
SM Marilao
May 07, 2004 October 07, 2004
Sales Crew / Cashier Reliever
REFERENCES
MS. ROCHELLE MESCALLADO
ASST. RESTAURANT MANAGER
CALIFORNIA PIZZA KITCHEN
MR. PATRICK ROBRIGADO
GENERAL MANAGER
CALIFORNIA PIZZA KITCHEN
MR. LAWRENCE AGUSTIN
RESTAURANT MANAGER
BURGOO AMERICAN RESTAURANT
MRS. ESIE BERCILES
IMMIGRATION OFFICER
NINOY AQUINO INTERNATIONAL AIRPORT
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